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Palace Road, Buxton, SK17 6AG, United Kingdom
26 February 2016
눉Bathroom was sub-standard. I expected better. The bath was pointless because it was so uncomfortable you couldn't sit in it for more than 5 minutes. The toilet was wobbly and when I sat on it, a small piece of copper pipe fell out which was being used to stabilise it. The internet was terrible. I complained at least 5 times about the internet but was met with very unhelpful staff who obviously had no intention of resolving my issue and kept fobbing me off. I measured 0.25mbps on several occasions. Couldn't even use Facebook. I was told it was my device. I retorted with the fact we are using 2 x iPhone 6s, 1 x Samsung Galaxy S3, 1 x Dell Laptop with i7 and an iPad Mini. Surely not all these devices can have an issue!? I am also fairly tech savvy and I know the problem was not with my devices. Due to location I had no 3g either, so it was quite frustrating not to be able to check biz emails etc. I had to go outside to get a good signal. They charge for parking, which leaves a sour taste in your mouth from the start. Why not just include it in the price? It's hardly worth annoying people by telling them they have to pay a parking tax as soon as they arrive. We are there to relax, and hidden charges (irrespective of the amount) are always unwelcome. The spa (pool, sauna and steam room) are open to the public and over run by kids. There is one member of staff who is never on the counter, which makes getting towels very difficult.I had to ask another visitor where the female changing rooms are for my gf. They were back down the hall and up the stairs with no signs and no staff to help. There were no locks on the lockers and nowhere secure to store your stuff. No water facilities next to the pool, only by the front counter which you have to go back through the changing rooms to get to. No fountain next to the sauna?? Ridiculous! The hotel is huge and no smoking in the rooms which is fine (I'm a non-smoker).
눇The bed was big and comfy. The room was good with a nice view. Good location with restaurants and town centre near by. Breakfast was 8/10. Quality varied by day, depending on the chef I guess. Good selection though and the staff in this part of the hotel tried really hard.
25 February 2016
눉Bathroom in room 125 was rather small but accommodated 2 people and was great
눇Room was excellent - spacious and airy Very pleased with accommodation and would recommend again .
26 February 2016
눉I was extremely disappointed with the front of house staff. On our arrival (14:10) we went to the front desk to check in where the young woman spent several frantic minutes searching for my booking. I handed over all the booking details taken from our computer and seconds later she smiled confirmed she had now found the booking then still smiling advised us there wasn't a double room available! I hoped she was smiling because she was about to upgrade us .. but no ... offering no explanation she told us she would try to sort something out for us! I suffer from a chronic illness and needed to rest (preferable lay down) after the two hour journey to the hotel. We had deliberately timed our arrival so that we could access our room the moment we arrived ( on booking it stated room would be available at 1400hrs). I was desperate to sit down and suggested that we go through to a lounge area until something had been sorted out, the young women still preoccupied agreed and then as more guest arrived she moved away from us and started to deal with the newcomers. My husband and I walked over towards the restaurant and sat down in a lounge area where we ordered drinks and waited .. I was feeling quite unwell at this point and at 1530hrs sent my husband over to the desk to find out what on earth was happening as I needed to lay down. It was same women was on the desk and she briskly told my husband .. oh yes its sorted out now. No apology for delay or explanation as to what had happened. Frankly I just needed to lay down so my husband focused on my needs and didn't push for an explanation. The room given was adequate, not very large, with singing wardrobe doors and a toilet that made an horrendous noise when flushed. But I was too tired/unwell to press the point. We slept well the first evening, but the second evening discovered there was a Valentines Ball being staged in the Hotel with a live band and DJ.
눇We decided to enjoy a Valentines weekend and booked this hotel as it was also close to relatives which we also intended visiting. We enjoyed lovely full English breakfasts, during our stay. There was a good choice of meals on the evening meal menu, the food was well presented and delicious. The restaurant manager and waiting on staff were very attentive and friendly for both breakfast and evening meal. Our bedroom/bathroom was clean and the bed comfortable. We invited my aunt to join us for Sunday Lunch which was a self serve. (Under £10 for 3 courses!) I was amazed at the value of this meal .. my aunt and husband had soup & roll to start whilst I chose poached salmon and side salad. For the main course there were various meats on offer and a choice of vegetables including roasted potatoes and Yorkshire puddings. We all enjoyed a roast beef dinner, the beef was served already carved in gravy and was absolutely delicious. For desert there were cakes to choose from or cheese and biscuits.
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