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Park Hall Rd, Charnock Richard, Chorley, PR7 5LP, United Kingdom
15 August 2016
12 August 2016
눉The room actually offered was not the room shown on the website at time of booking. Original room offered was dark, smelly, dirty, the bed came out of a cupboard, positioned next to a noisy generator. I was really annoyed to have booked a room based one a photo and description yet intended to be given something completely different. Good news is I complained, showed to website picture to the duty manager and was moved to a better room - however will never use Best Western Hotels again
눇The pool area was quite nice, breakfast was decent but expensive
14 August 2016
눉Good evening (This is a copy of the review that I have put on trip adviser tonight and also will be forwarded to the local authorities and Fire authority) We checked in last Sunday 7th August 2016 to your hotel at Best Western Park Hall at Chorley... 1st impressions from entering the grounds of the hotel was very good... Lake in front of the hotel beautiful. Check in was very good, very friendly chatty receptionist. From there down hill..... Instructed to go to car park 5 around the back through a run down industrial units and a road that has more pot holes than I would care to count. Checked into chalet no 28... Room was dirty and so was the bedding. We had booked for 5 and had it confirmed that the room would have a double bed and two singles plus a pull out sofa bed so no problem. Room was missing a bed plus the pull out sofa bed the linen on it was filthy with stains of some kind on a room which was meant to be clean. Contacted reception and they put us into another room and provided a camp bed for our youngest child which was fine. We went up to the bar to have some bar food and they couldn't provide us a menu because apparently they only have 3 left and other customers were using them so we borrowed one from a couple at the next table. Place was dirty with tables uncleared so we upped and left and drove into Chorley to find a place to eat. Appearance of the hotel from the back or the chalets is that it looks shabby and dirty with cigarette butts and other litter on the ground. Gardens look partially kept with missing border edges and uneven paths and walkways. On Tuesday night (9th August) approx 10.30 pm the fire alarm sounded for approximately 10 minutes... Everyone up and standing outside the chalets... No staff... No directions from anyone, everyone standing about looking mystified... No reassuring staff to point directions and guidance to the hotel guest, guests standing unsure of which way to go or what was happening....
눇***Nothing.... Avoid this place****
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