Mary Ann Street, Cardiff, CF10 2JH, United Kingdom
#37 of 47 hotels in Cardiff
Guests' ChoiceBased on 6131 hotel reviews
7.6Cleanliness
8.0
Comfort
8.0
Location
9.3
Facilities
7.7
Staff
8.8
Value for money
7.7
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 April 2024
Nick
United KingdomA little by pricey and the fact that parking in the hotel car park cost us an added £20
City centre location
Stayed in March 2024
Reviewed: 24 April 2024
Lucille
United KingdomThe room we were allocated was an internal room. No natural air just air con. Hotel rooms are looking dated and in need of a freshen up. First stayed here quite a few years ago but worn carpets, stains in bathroom and scuffed chipped walls showing through now. But would stay again if price is right.
Location
Stayed in March 2024
Reviewed: 23 April 2024
Lisa
United KingdomLocation, amazing staff, lovely breakfast
Stayed in April 2024
Reviewed: 22 April 2024
Martin
United KingdomRoom was noisy due to delivery of goods to John Lewis
Stayed in April 2024
Reviewed: 22 April 2024
Rhian
United KingdomRude man in reception
Comfy bed .good shower
Stayed in April 2024
Reviewed: 21 April 2024
Annabel
United KingdomOnly 1pillow per bed
City centre location
Stayed in April 2024
Reviewed: 21 April 2024
Alison
United KingdomAs above, nothing not to like
Location brilliant. Upgraded to superior room. Room was lovely, bed really big and comfy. Staff really helpful. Breakfast great and very reasonable. Parking on site. Nothing not to like! Will stay again.
Stayed in April 2024
Reviewed: 21 April 2024
Mark
United KingdomNothing springs to mind except biscuits in the room and a few sachets more of milk
I initially thought the breakfast at the hotel would be expensive but we had two breakfasts for £14 which was great value. Delicious breakfast - can’t complain at all. Will definitely be coming back!!
Stayed in April 2024
Reviewed: 21 April 2024
Addison
United KingdomThe mattress was too hard for my liking personally. But you can't please everyone :)
The hotel is stunning. The room was homely and had everything we needed.
Stayed in February 2024
Reviewed: 20 April 2024
Emma
United KingdomWalls were thin , could hear the room next door’s conversation ,
How central it was, we were watching a show at the utility arena so it was opposite that, bonus , Pool table in reception, really comfortable chairs in reception,
Stayed in April 2024
Reviewed: 20 April 2024
Emily
United KingdomI didn’t really have a good night sleep. Only one was provided for us each so woke up with a bad back and tossing and turning quite a lot through the night with bad back
The breakfast was lovely, hotel rooms are very spacious and lots of facilities available. Love that the bad is open until 2pm
Stayed in April 2024
Reviewed: 20 April 2024
Alison
United KingdomThe price of the beer
Near to all the amenities
Stayed in April 2024
Reviewed: 20 April 2024
Debbie
United KingdomClose to all facilities staff friendly and polite rooms clean
Stayed in April 2024
Reviewed: 19 April 2024
Tattersall
United KingdomThe waitress took away my coffee when l went up to get my fbreakfast l througt it was it funny .l made another cup of coffee it was brilliant.
Nice clean room very comfortable good size TV plenty of room and good sized bathroom.
Stayed in March 2024
Reviewed: 19 April 2024
Sarah
United KingdomBathroom door was a very heavy sliding door, quite hard to slide and it didn't close completely so a bit awkward for privacy. Not a real big deal though with the value for money right in the centre of Cardiff.
Location, everywhere in the city centre within easy walking distance, opposite Utilita Arena. Very helpful friendly staff. Clean very comfortable bed. Excellent buffet breakfast, hot and continental lots of choice.
Stayed in April 2024
Reviewed: 18 April 2024
Shelagh
United KingdomA twin room had been booked but a standard double bed had been set up which could not be divided. Staff very helpful however
Great location & good facilities
Stayed in April 2024
Reviewed: 18 April 2024
Steele
United KingdomHeater didn't work in room, flush on toilet was faulty and shower/bath not very powerful
Close to the Utilita Arena and late bar, room very spacious, comfortable bed and room was clean.
Stayed in April 2024
Reviewed: 17 April 2024
Pamela
JerseyDoor handle came off late at night when returning
Close proximity
Stayed in March 2024
Reviewed: 17 April 2024
Sarah
United KingdomI think the car parking was roo expensive I paid £40 for 2 days but I now know carpark just up the road is much cheaper so I would park the car in future in the other car park.
Staff were helpful, room was clean apart from stains on the carpet
Stayed in March 2024
Reviewed: 16 April 2024
David
United KingdomLifts didn't work. And plug in bath was hit and mis.
Place clean great position lovely staff.
Stayed in April 2024
Reviewed: 16 April 2024
Joanne
United KingdomNothing, it was all excellent.
Perfect location, friendly helpful staff, comfortable room. A perfect location for a trip to beautiful Cardiff.
Stayed in February 2024
Reviewed: 16 April 2024
Bandara
United KingdomThe cleaning of the room was not the best. The bathroom was not cleaned properly.
The location was good. In the heart of the city.
Stayed in April 2024
Reviewed: 16 April 2024
Carly
United Kingdomthere’s nothing bad i can say about this place just wish i had an extra pillow
came to cardiff for the ub40 concert and i loved how close the hotel is to the arena and how central it is with the shopping centre aswell being less than a 5 minute walk
Stayed in April 2024
Reviewed: 16 April 2024
Anne-louise
United KingdomMore tea and coffee - also no biscuits!!
Location to Utilita perfect Breakfast - lovely and great selection Staff great and friendly
Stayed in April 2024
Girona, Spain
Immenstaad am Bodensee, Germany
Neumünster, Germany
Crieff, UK
Cong, Ireland
Portopalo, Italy
Fort Myers Beach, USA
Llandissilio, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content