The staff was hanging around the bar and clearly bored as the were interfering with our conversations (in the evenings) it was a bit much..

Location

Stayed in February 2024

Decor a little tired but not a problem.

A couple of minor problems with the room key and safe were fixed as soon as we asked. We received free drinks as compensation - not necessary, but well appreciated. The view from our room was excellent over Southend Pier and the Thames estuary. Bar and restaurant good with great views. Hotel staff friendly and helpful.

Stayed in April 2024

This is a hotel clearly suffering from budget problems; windows and carpets are not cleaned to acceptable standard and there were minor maintenance issues which are clearly not being addressed. The room itself was clean, though and while it was strange being given only one towel and two pillows as standard, I imagine I could have supplemented these on request.

The location is very good and there's a car park directly across the road; check in was prompt and friendly

Stayed in April 2024

Cleaning

The view

Stayed in April 2024

No free parking but we parked in opposite car park for £20 for 24 hrs.

Central, clean and comfortable.

Stayed in April 2024

Mattress was too hard Had to request for add pillows No fridge in the room Furniture and room arrangement did not appear very professional Carpets did not give the feeling of a clean environment

Location was great Staff were friendly Late checkout was easily arrange due to availability Generally value for money if you are not too fussy

Stayed in April 2024

Beds were hard and the chairs in the room could do with a good clean!

Lovely hotel, close to everything! Staff were all friendly and very helpful

Stayed in April 2024

Old dated rooms dirty carpets

Nice entrance and restaurant

Stayed in April 2024

having to pay £20 for parking overnight less than 10 hours

the hotel was ok

Stayed in April 2024

The car park is across the road and for 24 hours it costs £20.00. Although it is sort of a negative point, it is rather handy to park in this secured car park as its so close by. Hotel carpet in some areas could do with an upgrade but all nice and clean.

Hotel is one of the best in Southend and location is spot on for everything. We was upgraded to a Seaview room with balcony on the 3rd floor. Bar and food reasonably priced. We stayed in the bar in the evening and watched the world go by which overlooked the funfair and pier. Room was very spacious and we couldn't hear any road noise. Would highly recommend if you can get a good price.

Stayed in April 2024

Room was dirty and we didn’t sleep great due to no air con and noise outside, staff were very considerate and helpful

Breakfast was great and staff were very helpful

Stayed in April 2024

Beds were a little uncomfortable and only 1 pillow although I’m sure I found have asked for more.

Perfect location for all the attractions at southend-on-sea! Staff were friendly and so helpful

Stayed in April 2024

I got a splinter in my elbow in the bed as carpets so dirty we must have had something on our feet that transferred to the bed. Also 1 smell bottle of fizzy water for 2 nights 2 people . Toilet didn’t flush and shower drain blocked

Location

Stayed in April 2024

No parking, £20 charge for 24 hours in car park over the road

Very good value for money for the sea view room

Stayed in April 2024

Liked it all.

The staff were amazing , I can’t praise them enough. My Grandson felt so special he can’t wait to go back, thank you Diana. Looking forward to returning.

Stayed in April 2024

The room could of been cleaned a bit better. We had cobwebs and a spider. We also had two pairs of slippers but only one night gown.

Location and size of room was great

Stayed in April 2024

20 pounds overnight car park

The staff and our room

Stayed in April 2024

The closed window made so much noise due to the wind and also allowed cold air in, making the room cold. The carpet was filthy and stained in the room and within the corridor. The light fitting within the bed made a lot of noise too. All this made the stay so much less comfortable and not a good nights sleep.

Receptionist was very nice and also the man in charge of breakfast was very polite and helpful.

Stayed in April 2024

Would be good to have extra pillows available one each isn’t enough and didnt have time to ask at reception, room was clean but carpet was quite stained. Disappointing couldn’t open the balcony door, I guess H&S concern

Great location, reception area nice and smelt nice, all of the staff were friendly

Stayed in March 2024

Room 313, window doesn’t open and water leaks in shower onto floor

Location

Stayed in March 2024

Every carpet throughout the building was was badly stained as was our room , pubic hairs in the shower , sliding sash windows wouldn’t stay open , had to ask reception for extra pillows as there was only one each , awful reception on tv

Good location

Stayed in March 2024

Carpets were extremely stained and worn.

The location was excellent and not a bad price for a night. They allowed us to bring our dog which was lovely and supplied dog bowls and a bed (although far too small for my big dog but the thought was nice). Bed was big and comfy. Easy to check in and out. Rooms clean enough.

Stayed in March 2024

Option of more pillows

Value for money, location great

Stayed in March 2024

Sadly the hotel is in need of refurbishment. However the price we paid for the night reflects this.

Good location. Reception staff were pleasant and efficient. We had nocomplaints about the room. Overall good value for money.

Stayed in March 2024