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Reviews of Park Inn by Radisson Palace 3 stars

Church Road, Southend-on-Sea, SS1 2AL, United Kingdom

#9 of 12 hotels in Southend-on-Sea

Guests' Choice

Review score

Based on 3914 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.2

  • Location

    9.0

  • Facilities

    6.9

  • Staff

    8.3

  • Value for money

    6.6

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 18 March 2024

    8.0
    Nice town, nice hotel,
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Nice hotel, big room and very comfortable

    Stayed in March 2024

  • Reviewed: 17 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The staines and holes in the carpet was a bit dirty aswell

    Close to the beach

    Stayed in February 2024

  • Reviewed: 11 March 2024

    6.0
    Clean and adequate. Staff very nice.
    • Business trip
    • Solo traveller
    • Standard Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Parking opposite very expensive (staff were great and directed to reasonable parking 2 minutes away). Room was clean but carpet marked and bathroom clean but very worn.

    Location easy. Staff really helpful and nice.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Decor a bit tired & tatty looking.

    The fact that it was dog friendly & provided dog bowlls. Also the reception staff were very nice & polite. Asked for extra Pillows which they brought up to the room.

    Stayed in March 2024

  • Reviewed: 10 March 2024

    7.0
    Plesant breakfast was good but expensive.
    • Leisure trip
    • Couple
    • Standard Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Needs a fresh coat of paint and new carpets.

    Good size room very comfortable but needs some attention.

    Stayed in March 2024

  • Reviewed: 10 March 2024

    7.0
    Ok overall
    • Business trip
    • Group
    • Standard Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    No food service till 5 pm

    It was ok

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    Great Location
    • Leisure trip
    • Family with young children
    • Standard Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    We had requested our room to be cleaned. The bed was made, however the towels weren't changed, nor did they replace the tea and coffee that had been used.

    Hotel placement is excellent as it's right on the promenade. It's within walking distance from the station. Was surprised at the amount of shops in the High Street. Also found the pricing of food and drink to be very reasonable. People are friendly and many wonderful pubs to visit

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Air con / heating not working again but portable heater in room

    Saff grate as always

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    Great location, friendly staff.
    • Leisure trip
    • Family with young children
    • Standard Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Carpets grubby & stained. Security door between lift and rooms very temperamental. No discount parking for guests - nearest parking £20 per day

    Friendly staff. Great location.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    7.0
    Great but could be cleaner.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night

    Not the cleanest one. A horrible noise near the hotel woke us up at 6 AM on Sunday morning. I think it was moving the bins around the place.

    Great location, the hotel has very friendly staff, close to the sea. Breakfast in a restaurant with a view on the sea.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    8.0
    Pleasant.
    • Leisure trip
    • Couple
    • Standard Room with Sea View
    • Stayed 2 nights

    Hotel needs to be decorated especially in the corridor areas. Rooms could be cleaner and again need decorating.

    Excellent location, very friendly staff.

    Stayed in February 2024

  • Reviewed: 2 March 2024

    8.0
    Lovely little surprise weekend. Great staff. I reccomend to bring a laptop to stream on demand or to watch movies as TV
    • Leisure trip
    • People with friends
    • Standard Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    WiFi does need to be better however they explained they suffered a flood a few years back that has affected their electric networks.

    A few things could do with improvement like the WIFI as the signal is not the best but hotel staff accommodated is very well. Hotel engineer Jack was super patient and outstanding in terms of service (helped us with our WiFi and TV as we had some issues connecting our chrome cast) However the hotel was much better than expected! Staff were very friendly, our twin sea view room was really clean and surprisingly spacious. Beds were so comfortable, definitely a nice little surprise. It is an older hotel so bare that in mind but has a lovely bar with nice service which operates until midnight on the weekend.

    Stayed in February 2024

  • Reviewed: 2 March 2024

    7.0
    Great location
    • Leisure trip
    • Family with young children
    • Standard Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Would have like access to balcony and the door opens as the room got quite warm .

    This hotel is dog friendly the staff were very helpful and welcoming.

    Stayed in March 2024

  • Reviewed: 2 March 2024

    7.0
    Great value for money and best staff from all hotels stayed at in Southend
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Looks dirty screws missing on fixtures holes in lamps other noisy guest and no veggie option and breakfast

    Amazing staff and great location

    Stayed in February 2024

  • Reviewed: 29 February 2024

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms are tired but clean

    Location is good and staff friendly

    Stayed in February 2024

  • Reviewed: 25 February 2024

    6.0
    Adequate for the price but definite room for improvement
    • Leisure trip
    • Couple
    • Standard Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Continuous problems with key cards. Bed very uncomfortable pillows terrible and no extra pillows in the room

    Staff very helpful , food in the restaurant was excellent

    Stayed in February 2024

  • Reviewed: 24 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The room felt run down and the pillows were very flat

    The location and staff

    Stayed in February 2024

  • Reviewed: 24 February 2024

    6.0
    Enjoyed our stay. Little things to help look good and ease stay.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    -table wobbly -standup lamp didn't work - no tissue in box in bathroom - no hairdryer (told reception as left) - arm chair cover looking messy and didn't fit - holes in the green chairs. - no extra pillows (rang reception before bed. I'm allergic to feather pillow) - no plug beside bed -shower didn't stay up, kept dropping down -tv didn't connect to phone (maintenance person fixed it)

    Loved location. Close to carpark. Great seafront view. Big room. Reception staff were lovely. Extremely helpful staff. Lots of space Easy to find rooms

    Stayed in February 2024

  • Reviewed: 23 February 2024

    8.0
    Good location, friendly staff
    • Leisure trip
    • Family with young children
    • Standard Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    A little run down looking, could do with some TLC

    Location, friendly staff

    Stayed in December 2023

  • Reviewed: 20 February 2024

    8.0
    Good stay. Unfortunately Southend is a little run down now.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Little bit dated. Bad smell in bar. Rooms were quite cold and could have done with a good clean. Hotel staff friendly

    Location was good

    Stayed in February 2024

  • Reviewed: 19 February 2024

    7.0
    Really nice decor but staff weren’t very welcoming
    • Leisure trip
    • People with friends
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The staff

    The decor

    Stayed in February 2024

  • Reviewed: 18 February 2024

    8.0
    great location, parking £20 expensive, really adds to overall costs. no food after 9pm on sat night
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    felt a bit unloved on outside, v unloved… imagine it was once v grand… soul less restaurant

    it was available and not too expensive

    Stayed in February 2024

  • Reviewed: 17 February 2024

    8.0
    Great
    • Leisure trip
    • Solo traveller
    • Standard Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Location

    Stayed in January 2024

  • Reviewed: 15 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Bit dated

    Location, view

    Stayed in February 2024

Showing 1 – 25

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