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Linkway West, Saint Helens, WA10 1NG, United Kingdom
February 22, 2015
February 21, 2015
눇We have stayed here a lot over the last couple of years and we couldn't be happier with the service. The staff are amazing with both of our children and they take the time to make them feel included, for example, at breakfast.
February 21, 2015
눉Stayed at this hotel after a family bereavement, weekending the 24th January 2015, the hotel getting building work done, no mention of this on the website. The hotel car park has no lighting so very dark. The 1st room was dirty, heating did not work and was noisy, bathroom light did not work, frayed towels in the bathroom, dirty water in the kettle and dust on every surfaces. After an upgrade due to no heat in the room the 2nd room was also dirty, thick dust on all surfaces and pubic hair in the bathroom. Breakfast was wrong both days, never got what asked for, food was poor quality and hot drinks were cold. There was also no heat on in the restaurant. The duty manager the 1st day did try to help out by giving us an upgrade,but there were no tv remotes and when they did bring one it did not work, the 2nd duty manager did not seem bothered about our complaints and when we mentioned them to her she said she would give us a refund, but never did. The hotel needs better house keeping.
눇Nothing about this hotel
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