Westminster Bridge Road, Lambeth, London, SE1 7UT, United Kingdom
#282 of 1,010 hotels in London
Guests' ChoiceBased on 16784 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
9.5
Facilities
8.5
Staff
8.6
Value for money
7.7
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 24, 2024
Simon
United Kingdombreakfast rooms were a bit crowded
Bag Drop facility was easy and very convenient. staff were friendly and helpful
Stayed in March 2024
Reviewed: April 23, 2024
Giorgos
GreeceLarge rooms with very comfortable beds, very nice breakfast and close to city center. Very clean and hotel staff very polite and positive.
Stayed in March 2024
Reviewed: April 22, 2024
Aneta
United KingdomTV kept turning it self off I could hear the lift going up and down from the bedroom
Location is amazing and the spa/pool area was wonderful Breakfast was really nice, staff were super helpful and friendly
Stayed in April 2024
Reviewed: April 22, 2024
Gemma
United KingdomRoom was dark and a bit worn… holes in curtains, dust under bed, broken plug sockets…
Amazing location, fantastic bar and facilities!
Stayed in April 2024
Reviewed: April 22, 2024
Cristian
LuxembourgRestaurant and value for money
Great location and very new
Stayed in April 2024
Reviewed: April 22, 2024
Venkat
United States of AmericaIt’s a little expensive but, given the comfort and proximity, it’s not a big concern.
Park Plaza is centrally located and easily accessible from all key attractions. Very nice place, friendly staff, very close to many attractions. I would recommend.
Stayed in March 2024
Reviewed: April 21, 2024
Athanasia
GreeceEvery day we had to call the cleaning personnel because they forget to replenish the bathroom amenities and towels. They mistakenly took the clean towels and leave the dirty ones in the bathroom.
The location the breakfast and the swimming pool was fantastic!!!!!
Stayed in April 2024
Reviewed: April 20, 2024
Gary
United KingdomThere no
Stayed in April 2024
Reviewed: April 19, 2024
Narinder
United States of AmericaLimited access to the pool
Breakfast was very nice, even though we opted not to pay upfront, we still ended up eating at the hotel all 3 days as we enjoyed the variety and quality.
Stayed in April 2024
Reviewed: April 19, 2024
Kimberley
United KingdomRoom was great, bathroom was big with bath and separate shower. Room was very clean. Staff were very friendly and accommodating.
Stayed in April 2024
Reviewed: April 18, 2024
Nicklin
United Arab EmiratesBreakfast
Very convenient, clean & new
Stayed in March 2024
Reviewed: April 18, 2024
Kimberly
United States of AmericaFirst, we got a room that was wheelchair accessible, but didn't need it, but that may have been my mistake. However, the bathroom was terrible, just because its wheelchair accessible doesn't mean it should be less quality than other rooms, it felt like a hospital bathroom. The lighting in the bathroom was also very dim and it was like getting ready in the dark... In additon to the bathoom, on the wall/doors next to the bed is a gigantic face of a creepy looking lady staring at you. Its a bit disconcerting to see that face. When we went to the bar after attending a show we bought a bottle of white wine and it wasn't even chilled. We had to ask them to chill it and the service in the bar was terrible. Even though we confirmed that there was seat/table service the waitress seemed to avoid us, we had to go up to the bar to order.
We liked the location, it was convenient to the major iconic sites of London. Check in was smooth. The bellmen were very friendly, but that was about the extent of friendly.
Stayed in April 2024
Reviewed: April 18, 2024
Motasim
United Arab EmiratesThere was no consideration for Muslim foods and drinks.
The great view
Stayed in April 2024
Reviewed: April 18, 2024
Glyn
United KingdomThe bar on the first f has not a very good choice of drinks and sweets.
Stayed in April 2024
Reviewed: April 18, 2024
Manar
QatarNo free water at the room
Location is perfect Reception team are very helpful
Stayed in April 2024
Reviewed: April 18, 2024
Nayara
BrazilWell located
Stayed in March 2024
Reviewed: April 18, 2024
Judith
United KingdomThe spa pool needs a bit more supervision, teenage boys were jumping in and out and messing around even though the signs say its not allowed - and shouldn’t be when there were also little ones being taught to swim.
The ease and security of check in and being in the hotel. The well appointed and very comfortable rooms. The helpfulness and friendliness of all the staff we met.
Stayed in April 2024
Reviewed: April 17, 2024
Merlin
AustriaOur first room was extremely dirty. After complaining we got a other room, which was better , but still dirty.
Good location ( 2-3 minute walk to Big Ben ), nice hotel, mostly friendly staff.
Stayed in April 2024
Reviewed: April 17, 2024
Satu
GermanyGeneral room set up - some of the furniture were far too worn
Location
Stayed in March 2024
Reviewed: April 15, 2024
Colm
IrelandLocation is superb
Stayed in April 2024
Reviewed: April 15, 2024
Maryla
PolandRequires little refurbishing and the cleaning service should be better
Location, views, online check in/out, parking service
Stayed in April 2024
Reviewed: April 15, 2024
Enver
United KingdomI would expect a better and more internatiınal breakfast from such a hotel. I am dissapointed that there were no beef or vegie sausages. No olives and no variaty on egg (only scrambled) on their standard breakfast.
Location. Cleanless.
Stayed in April 2024
Reviewed: April 15, 2024
Simeon
NigeriaIt would be good to have the meal options changed some days. It becomes boring to always have the same meal options when you have a long stay.
The professional conduct of the staff is very commendable.
Stayed in March 2024
Reviewed: April 15, 2024
Anne
United KingdomBusy breakfast.
Location
Stayed in April 2024
O Grove, Spain
London, UK
Danang, Vietnam
Herisau, Switzerland
Torchiara, Italy
Bolivar, USA
Lima, Peru
Nuwara Eliya, Sri Lanka
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content