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158 Broad Street, Birmingham, B15 1DT, United Kingdom
17 July 2016
16 July 2016
눉Some of the reception staff were less than friendly, not rude, just not really friendly. I do not like lifts since being trapped in one on holiday so will always use the stairs given the choice. The only stairs were fire escape ones - downward access only unless a member of staff provided access with staff card. The stairs should be more accessible and user-friendly for guests. I ordered room service and there were three extra charges for my food. £5 'tray' charge, an automatic service charge, and then the person who brought it expected a 'gratuity' on top of that (she actually said it was different from the service charge!). This turned a £13 curry into a £21 curry - ouch! (I did raise this with reception on leaving and they refunded the gratuity). The 'roof terrace' cocktail bar was not open as advertised.
눇Fantastic rain shower and very comfortable bed. Quiet room (week night) 1218. The doorman and most of the staff were very helpful and friendly.The lobby and reception area are opulent. Fast lifts. The views from the Japanese restaurant on the top floor are amazing.
16 July 2016
눉Breakfast area was not good , 80% of the restaurant was empty yet all the tables were not cleaned away and I couldn't find a clean table , needs more attention here .
눇Staff really good , breakfast was also very good
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