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  5. Reviews of Sheraton Grand London Park Lane

Reviews of Sheraton Grand London Park Lane 5 stars

Piccadilly, Westminster Borough, London, W1J 7BX, United Kingdom

#344 of 1,000 hotels in London

Guests' Choice

Review score

Based on 667 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.8

  • Location

    9.4

  • Facilities

    8.3

  • Staff

    8.8

  • Value for money

    7.4

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 15 March 2024

    8.0
    Will definitely stay there again soon.
    • Business trip
    • Group
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    The elevators need some work.

    Breakfast staff were good and accommodating. Food was good too.

    Stayed in February 2024

  • Reviewed: 11 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Club King Room - Club Lounge Access
    • Stayed 4 nights

    Excellent location. Were upgraded into a bigger room. Good breakfast at the lounge.

    Stayed in March 2024

  • Reviewed: 21 February 2024

    9.0
    Superb hotel in a superb location
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Lifts were temperamental. Decor was a little dated in the rooms in particular.

    Service excellent. Beds superb.

    Stayed in February 2024

  • Reviewed: 16 February 2024

    9.0
    Great stay and would recommend
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to speak off. The gym area is great but a pool also would be a nice compliment!

    Breakfast was good with a wide selection. All staff were very polite and always happy to help

    Stayed in February 2024

  • Reviewed: 12 February 2024

    8.0
    It was a very nice hotel! Thank you!
    • Leisure trip
    • Family with young children
    • Art Deco Family Suite - Club Lounge Access
    • Stayed 2 nights
    • Submitted via mobile

    We originally checked in at 3pm as the official time and the staff said some elite guests are stay in for a late check out. We had to wait till 6pm for our room. It’s not acceptable especially I had lots of planning. They gave me the room and access to the lounge area as well as late check out on our departure with breakfast which was nice but I think you need to change the policy as time is most important.

    Staff are so friendly especially Virag in the lounge. She was very friendly from the beginning of our stay and always tried her best to accommodate our requests. My 3 children were so happy with her and they want to come back to this hotel because of her. Many thanks!

    Stayed in February 2024

  • Reviewed: 11 February 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Club Queen Room - Club Lounge Access
    • Stayed 3 nights
    • Submitted via mobile

    Price

    Location Room size

    Stayed in February 2024

  • Reviewed: 4 February 2024

    9.0
    A stay to remember
    • Leisure trip
    • Family with young children
    • Club King Room - Club Lounge Access
    • Stayed 4 nights
    • Submitted via mobile

    Perfect location great hotel room size perfect ! 😍

    Stayed in February 2024

  • Reviewed: 27 January 2024

    9.0
    Lovely hotel, great location, well trained staff.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights

    From the minute we arrived we found all staff extremely helpful. One of the door staff even came with us to show us where to park are car as there were roadworks and it was an awkward route to the parking garage.

    Stayed in November 2023

  • Reviewed: 25 January 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Deluxe Queen Room
    • Stayed 1 night

    The coffee at breakfast was poor and not provided with cafetiere

    Great location , pleasant staff and comfortable room

    Stayed in January 2024

  • Reviewed: 13 January 2024

    9.0
    Clean rooms, very good breakfast and club lounge service.
    • Leisure trip
    • Family with young children
    • Club King Room - Club Lounge Access
    • Stayed 3 nights
    • Submitted via mobile

    Nothing to mention

    Centrally located with a very friendly and smiling staff

    Stayed in January 2024

  • Reviewed: 10 January 2024

    9.0
    One of the best.
    • Leisure trip
    • People with friends
    • Club King Room - Club Lounge Access
    • Stayed 6 nights
    • Submitted via mobile

    The night shift takes so long to respond or to bring things.

    It was nice and enjoyable. We stayed for 12 days and we changed the rooms. The second room was big enough for 3 adults with bidet in the bathroom as requested.

    Stayed in January 2024

  • Reviewed: 10 January 2024

    8.0
    It was good stay, would repeat it.
    • Leisure trip
    • People with friends
    • Club King Room - Club Lounge Access
    • Stayed 6 nights
    • Submitted via mobile

    Sometimes they take long time to respond or to bring something if requested during evening or night time. Maybe to add or change the things in the lounge club, also to keep the things during the whole time of the serving.

    It is close to many places, walking distance. It is very clean. The room spaces are big.

    Stayed in December 2023

  • Reviewed: 3 December 2023

    9.0
    Nice hotel nice location
    • Solo traveller
    • Superior Twin Room
    • Stayed 8 nights
    • Submitted via mobile

    Room service close to early

    Location

    Stayed in December 2023

  • Reviewed: 25 November 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Grand King Suite with Park View - Club Lounge Access
    • Stayed 6 nights
    • Submitted via mobile

    Nothing

    Excellent location within walking distance to all touristic areas. Helpful and pleasant staff The grand king suite was spacious with large living area with comfy beds Excellent lounge with breakfast available

    Stayed in November 2023

  • Reviewed: 19 November 2023

    8.0
    Really enjoyed it and great location for a party at The carvery and guards club
    • Leisure trip
    • People with friends
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing really, although drinks little expensive!

    Very friendly, good location

    Stayed in November 2023

  • Reviewed: 18 November 2023

    9.0
    Was very good with great service
    • Leisure trip
    • People with friends
    • Club King Room - Club Lounge Access
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Location

    Stayed in November 2023

  • Reviewed: 12 November 2023

    7.0
    Great location, great service, make sure you get the larger room.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    The room during our second 3-day stay was small and not comfortable.

    The room during our first 3-day stay was large and comfortable.

    Stayed in October 2023

  • Reviewed: 10 November 2023

    7.0
    Thank you!!
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Expensive

    Lovely staff at breakfast and check in. Great location.

    Stayed in November 2023

  • Reviewed: 25 September 2023

    9.0
    paradise
    • Business trip
    • Group
    • Superior Twin Room
    • Stayed 2 nights

    wonderful

    Stayed in September 2023

  • Reviewed: 17 September 2023

    8.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Club King Room - Club Lounge Access
    • Stayed 1 night
    • Submitted via mobile

    The room was a bit small for 3

    The lounge

    Stayed in September 2023

  • Reviewed: 16 September 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Location and staff

    Stayed in September 2023

  • Reviewed: 29 August 2023

    8.0
    Everything else was nice
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It wasn’t clean and there wasn’t a enough tissue

    The staff and the toilet

    Stayed in August 2023

  • Reviewed: 24 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    About the only negative was that the pillows were very soft and there were no additional ones in the room. Would have appreciated if there were shower cap, cotton pads etc in the bathroom.

    Nice central location - just a few minutes walk from Green Park tube station and walking distance to many central sights. Quiet and peaceful hotel. Wonderful customer service. Extensive breakfast selection. Felt very well looked after.

    Stayed in August 2023

  • Reviewed: 22 August 2023

    8.0
    Fantastic location and service was friendly
    • Business trip
    • Couple
    • Art Deco King Suite - Club Lounge Access
    • Stayed 1 night
    • Submitted via mobile

    Fantastic location, service was friendly, gym on site, parking opposite

    Stayed in August 2023

Showing 1 – 25

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