The room was on the small side. The shower was quite high to step into and out of. The menu in the restaurant was very limited.

Staff was pleasant. Breakfast was good and the service was fast. Free parking is nice. The bar had sports on TV, which was nice for me. The hot water was quick and the flow was good. Cookies with the tea and coffee in the room was nice.

Stayed in April 2024

The rooms were dated. They won’t seem to have been updated since it was built. The staircase was in desperate need of a new carpet and painting

The location was very convenient

Stayed in April 2024

N/A

staff where very helpful

Stayed in March 2024

The breakfast

Convenient location

Stayed in April 2024

I found the taps in bath almost impossible to work also cold tap on basin

Good location and comfortable room.

Stayed in April 2024

Slightly cheaper bar drinks; otherwise perfect

No complaints at all; facilities good, excellent pool for family; quiet; would come back

Stayed in April 2024

The toiletries in the bathroom looked like they were not new they had what looked like red lipstick and mascara on them so we did not use them then on the morning we were awoken twice around 6.30am by a very loud alarm! Maybe a fire alarm test but not really the correct time for this to be going off when people pay for a relaxing break away and no expiation from staff regarding this when checking out

Nice area

Stayed in March 2024

Musty smell in room. No hairdryer. No hot water in shower

Stayed in March 2024

That the children are not allowed in the pool after 6pm

The pool and facilities

Stayed in March 2024

Some staff were miserable, place was full of chavs, no cups to get a water in spa. Heating in room was soooo noisy.

Spa was lovely, food was delicious. Bed was so comfy.

Stayed in March 2024

Spacious room very comfortable bed access to YouTube Netflix for free. The pool. Jacuzzi was very good but the hidden gem was the hydrotherapy that was excellent, overall very happy with my stay and facilities.

Stayed in March 2024

You could hear people in the next room, tv on, chatting etc so a little noisy on Saturday night, but much more peaceful on Sunday

Staff were very friendly and loved the pool and gym facilities.

Stayed in February 2024

It’s looking a bit tired. A top to bottom update keeping the team and the facilities would put it at the top of my list

The team are an absolute credit to the hotel. The location was good for what we needed. The steam room was amazing as were the chips and gin afterwards!

Stayed in February 2024

The walls are very thin to the point you can hear people in the next room having a conversation.

The hotel was fine with great onsite facilities

Stayed in February 2024

When I went to checkout the next morning the reception roof was leaking that bad it was like a waterfall.

My room was OK nice and clean and the staff were very nice. The fitness suite was a bonus.

Stayed in February 2024

Tired and dated bedrooms. Breakfast wasn’t very well organised. Needed a manager to oversee.

It had a pool

Stayed in February 2024

Breakfast was ok but the service a little odd. The staff seemed a rushed as if short handed.

Room was comfortable, however very hot. I couldn't turn the radiator down. My room was close to the leisure facilities which may have had a bearing.

Stayed in January 2024

Had to boil the kettle on the floor as no other plug sockets in the room Dangerous Lots of hair all around the fixed hair dryer

Nice building and location, staff are friendly

Stayed in February 2024

Food waiting time could be much better, the restaurant was not busy only 3 tables and other people were already eating. The breakfast was ok but bacon was hard and crossiants/pain aux chocolats available were dark brown and did not look appetising

room clean and tidy. swimming pool area was good and free as a guest. Food was OK, but too almost an hour to arrive when I had my evening meal. staff were friendly and helpful in all areas

Stayed in January 2024

The room was very basic for the price. We arrived at the hotel about 11:30 at night due to a bit of a disaster at home, with no phone in the room to contact the night Porter about a problem, no hair dryer. Once we did get hold of the night Porter, he did fix our problem straight away. We were in a suite, which needs updating.

Breakfast was good. there was plenty of choice. We did have a problem with our room, but the night Porter did fix it straight away. Plenty parking.

Stayed in December 2023

Everything good except solid poached eggs for breakfast

Stayed in January 2024

The building was obviously in need of some repairs and refurbishment. I had to walk over a bucket on the floor catching drips in order to get to my room. The dinner I had in the restaurant was not great, I wouldn't eat there again, however the cocktails were lovely!

The spa and pool facilities were a lovely bonus and the staff were extremely helpful and welcoming. The bed was very comfortable and the rooms were standard.

Stayed in December 2023

The room was a mix of very old and modern furniture. The room wasn’t as warm as we would have liked as one of the radiators wasn’t working. The jacuzzi wasn’t hot but all the rest of the spa facilities were fab.

Spa facilities are nice at the hotel for a chilled night away. The fact that the property is close to Yarm.

Stayed in January 2024

The confirmation email said there would be a hairdryer in the room so I didn’t take one. There wasn’t one, and nor was there a phone to call down for one so I had to go to reception with wet hair to ask for one there. My husband’s room did have a phone but there was no information about how to use it, if you could order room service using it etc (turns out it’s ‘0’ for reception). I wouldn’t have minded those things but what really put a bit of a dampener on our stay was the unpleasant night porter who checked us out on the morning we left, at about 7am.

We enjoyed staying somewhere with a bit more personality than the hotels we usually stay in. We are a family of four and had two rooms next to each other - both were good. The breakfast on the Friday was nice (better than on the Thursday). There was plenty of parking and our children loved the pool. The staff were mostly really lovely, especially the poor cleaning lady who was very nice about our son being sick on the bed!

Stayed in December 2023