636 Yarm Rd, Eaglescliffe, Stockton-on-Tees, TS16 0DH, United Kingdom
#33 of 58 hotels in Stockton-on-Tees
Guests' ChoiceBased on 914 hotel reviews
7.1Cleanliness
7.8
Comfort
7.8
Location
8.3
Facilities
7.7
Staff
8.5
Value for money
7.4
Free WiFi
7.9
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End of dialog contentReviewed: 10 March 2024
Gemma
United KingdomSome staff were miserable, place was full of chavs, no cups to get a water in spa. Heating in room was soooo noisy.
Spa was lovely, food was delicious. Bed was so comfy.
Stayed in March 2024
Reviewed: 3 March 2024
Miguel
United KingdomSpacious room very comfortable bed access to YouTube Netflix for free. The pool. Jacuzzi was very good but the hidden gem was the hydrotherapy that was excellent, overall very happy with my stay and facilities.
Stayed in March 2024
Reviewed: 2 March 2024
Sarah
United KingdomYou could hear people in the next room, tv on, chatting etc so a little noisy on Saturday night, but much more peaceful on Sunday
Staff were very friendly and loved the pool and gym facilities.
Stayed in February 2024
Reviewed: 29 February 2024
Hilda
United KingdomIt’s looking a bit tired. A top to bottom update keeping the team and the facilities would put it at the top of my list
The team are an absolute credit to the hotel. The location was good for what we needed. The steam room was amazing as were the chips and gin afterwards!
Stayed in February 2024
Reviewed: 26 February 2024
Joanne
United KingdomThe walls are very thin to the point you can hear people in the next room having a conversation.
The hotel was fine with great onsite facilities
Stayed in February 2024
Reviewed: 22 February 2024
Jamie
United KingdomWhen I went to checkout the next morning the reception roof was leaking that bad it was like a waterfall.
My room was OK nice and clean and the staff were very nice. The fitness suite was a bonus.
Stayed in February 2024
Reviewed: 21 February 2024
Sarah
United KingdomTired and dated bedrooms. Breakfast wasn’t very well organised. Needed a manager to oversee.
It had a pool
Stayed in February 2024
Reviewed: 12 February 2024
Paul
United KingdomBreakfast was ok but the service a little odd. The staff seemed a rushed as if short handed.
Room was comfortable, however very hot. I couldn't turn the radiator down. My room was close to the leisure facilities which may have had a bearing.
Stayed in January 2024
Reviewed: 11 February 2024
Justin
United KingdomHad to boil the kettle on the floor as no other plug sockets in the room Dangerous Lots of hair all around the fixed hair dryer
Nice building and location, staff are friendly
Stayed in February 2024
Reviewed: 5 February 2024
Claire
United KingdomFood waiting time could be much better, the restaurant was not busy only 3 tables and other people were already eating. The breakfast was ok but bacon was hard and crossiants/pain aux chocolats available were dark brown and did not look appetising
room clean and tidy. swimming pool area was good and free as a guest. Food was OK, but too almost an hour to arrive when I had my evening meal. staff were friendly and helpful in all areas
Stayed in January 2024
Reviewed: 14 January 2024
Sharon
United KingdomThe room was very basic for the price. We arrived at the hotel about 11:30 at night due to a bit of a disaster at home, with no phone in the room to contact the night Porter about a problem, no hair dryer. Once we did get hold of the night Porter, he did fix our problem straight away. We were in a suite, which needs updating.
Breakfast was good. there was plenty of choice. We did have a problem with our room, but the night Porter did fix it straight away. Plenty parking.
Stayed in December 2023
Reviewed: 12 January 2024
Andrew
United KingdomEverything good except solid poached eggs for breakfast
Stayed in January 2024
Reviewed: 11 January 2024
Charlotte
United KingdomThe building was obviously in need of some repairs and refurbishment. I had to walk over a bucket on the floor catching drips in order to get to my room. The dinner I had in the restaurant was not great, I wouldn't eat there again, however the cocktails were lovely!
The spa and pool facilities were a lovely bonus and the staff were extremely helpful and welcoming. The bed was very comfortable and the rooms were standard.
Stayed in December 2023
Reviewed: 7 January 2024
Emma
United KingdomThe room was a mix of very old and modern furniture. The room wasn’t as warm as we would have liked as one of the radiators wasn’t working. The jacuzzi wasn’t hot but all the rest of the spa facilities were fab.
Spa facilities are nice at the hotel for a chilled night away. The fact that the property is close to Yarm.
Stayed in January 2024
Reviewed: 3 January 2024
Rachel
United KingdomThe confirmation email said there would be a hairdryer in the room so I didn’t take one. There wasn’t one, and nor was there a phone to call down for one so I had to go to reception with wet hair to ask for one there. My husband’s room did have a phone but there was no information about how to use it, if you could order room service using it etc (turns out it’s ‘0’ for reception). I wouldn’t have minded those things but what really put a bit of a dampener on our stay was the unpleasant night porter who checked us out on the morning we left, at about 7am.
We enjoyed staying somewhere with a bit more personality than the hotels we usually stay in. We are a family of four and had two rooms next to each other - both were good. The breakfast on the Friday was nice (better than on the Thursday). There was plenty of parking and our children loved the pool. The staff were mostly really lovely, especially the poor cleaning lady who was very nice about our son being sick on the bed!
Stayed in December 2023
Reviewed: 1 January 2024
John
United KingdomWould have liked diced fresh fruit
Breakfast was good
Stayed in January 2024
Reviewed: 31 December 2023
Emilie
United KingdomThe hearing did. It come in till during the night so we were freezing at bed time, no thermostat to put it on.
Beautiful property friendly staff
Stayed in December 2023
Reviewed: 30 December 2023
Margaret
United KingdomThe shower was very small and the water wasn’t as hot as in the washbasin. However it was me who asked for a room with a shower and not a bath so I believe I got what was available. .
The breakfast was fine. Bacon just as I like it. Being over Christmas I really appreciated the staff who worked enabling me to see my family
Stayed in December 2023
Reviewed: 29 December 2023
Lesley
United KingdomIt was cold in the room overnight
Handy for visiting my brother who lives nearby
Stayed in December 2023
Reviewed: 28 December 2023
Nick
United KingdomKettle cable wasn't long enough to reach any sockets in room 116
Stayed in December 2023
Reviewed: 23 December 2023
Lee
United KingdomGreat location, friendly staff lovely breakfast and facilities
Stayed in December 2023
Reviewed: 20 December 2023
Claire
United KingdomThe jacuzzi in the spa was freezing and the room was absolutely boiling had window open and fan on the heating was on all night with no way of turning it off so did not sleep well
The staff were all friendly and polite food was amazing
Stayed in December 2023
Reviewed: 29 November 2023
Graham
United KingdomThe continental breakfast experience could have been much better.
Went for the continental breakfast and the only one available to help was the girl on reception who was really good.
Stayed in November 2023
Reviewed: 27 November 2023
Michael
United KingdomSpa opens too late in morning
Stayed in November 2023
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