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  5. Reviews of Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW

Reviews of Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW 3 stars

636 Yarm Rd, Eaglescliffe, Stockton-on-Tees, TS16 0DH, United Kingdom

#33 of 58 hotels in Stockton-on-Tees

Guests' Choice

Review score

Based on 914 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.8

  • Location

    8.3

  • Facilities

    7.7

  • Staff

    8.5

  • Value for money

    7.4

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 10 March 2024

    8.0
    Canny, would return for the good points
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some staff were miserable, place was full of chavs, no cups to get a water in spa. Heating in room was soooo noisy.

    Spa was lovely, food was delicious. Bed was so comfy.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    7.0
    My state was very relaxing, and the hydrotherapy was a bonus
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Spacious room very comfortable bed access to YouTube Netflix for free. The pool. Jacuzzi was very good but the hidden gem was the hydrotherapy that was excellent, overall very happy with my stay and facilities.

    Stayed in March 2024

  • Reviewed: 2 March 2024

    8.0
    Great position, good facilities and friendly staff
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    You could hear people in the next room, tv on, chatting etc so a little noisy on Saturday night, but much more peaceful on Sunday

    Staff were very friendly and loved the pool and gym facilities.

    Stayed in February 2024

  • Reviewed: 29 February 2024

    8.0
    Looked after by a brilliant team hosting us for the weekend. They could not done any better and are a credit to the busi
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It’s looking a bit tired. A top to bottom update keeping the team and the facilities would put it at the top of my list

    The team are an absolute credit to the hotel. The location was good for what we needed. The steam room was amazing as were the chips and gin afterwards!

    Stayed in February 2024

  • Reviewed: 26 February 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The walls are very thin to the point you can hear people in the next room having a conversation.

    The hotel was fine with great onsite facilities

    Stayed in February 2024

  • Reviewed: 22 February 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    When I went to checkout the next morning the reception roof was leaking that bad it was like a waterfall.

    My room was OK nice and clean and the staff were very nice. The fitness suite was a bonus.

    Stayed in February 2024

  • Reviewed: 21 February 2024

    6.0
    Okay hotel but wouldn’t stay again
    • Leisure trip
    • Family with young children
    • Family Room with Double and Two Single Beds
    • Stayed 1 night
    • Submitted via mobile

    Tired and dated bedrooms. Breakfast wasn’t very well organised. Needed a manager to oversee.

    It had a pool

    Stayed in February 2024

  • Reviewed: 12 February 2024

    7.0
    Business stay.
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Breakfast was ok but the service a little odd. The staff seemed a rushed as if short handed.

    Room was comfortable, however very hot. I couldn't turn the radiator down. My room was close to the leisure facilities which may have had a bearing.

    Stayed in January 2024

  • Reviewed: 11 February 2024

    6.0
    Ok but would not return
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Had to boil the kettle on the floor as no other plug sockets in the room Dangerous Lots of hair all around the fixed hair dryer

    Nice building and location, staff are friendly

    Stayed in February 2024

  • Reviewed: 5 February 2024

    8.0
    lovely place but food could be better
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Food waiting time could be much better, the restaurant was not busy only 3 tables and other people were already eating. The breakfast was ok but bacon was hard and crossiants/pain aux chocolats available were dark brown and did not look appetising

    room clean and tidy. swimming pool area was good and free as a guest. Food was OK, but too almost an hour to arrive when I had my evening meal. staff were friendly and helpful in all areas

    Stayed in January 2024

  • Reviewed: 14 January 2024

    7.0
    Emergency stay
    • Family with young children
    • Suite with Double Bed
    • Stayed 1 night
    • Submitted via mobile

    The room was very basic for the price. We arrived at the hotel about 11:30 at night due to a bit of a disaster at home, with no phone in the room to contact the night Porter about a problem, no hair dryer. Once we did get hold of the night Porter, he did fix our problem straight away. We were in a suite, which needs updating.

    Breakfast was good. there was plenty of choice. We did have a problem with our room, but the night Porter did fix it straight away. Plenty parking.

    Stayed in December 2023

  • Reviewed: 12 January 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Everything good except solid poached eggs for breakfast

    Stayed in January 2024

  • Reviewed: 11 January 2024

    7.0
    Average stay.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The building was obviously in need of some repairs and refurbishment. I had to walk over a bucket on the floor catching drips in order to get to my room. The dinner I had in the restaurant was not great, I wouldn't eat there again, however the cocktails were lovely!

    The spa and pool facilities were a lovely bonus and the staff were extremely helpful and welcoming. The bed was very comfortable and the rooms were standard.

    Stayed in December 2023

  • Reviewed: 7 January 2024

    6.0
    We enjoyed our one nights stay but don’t think we would stay over night again but would do the spa sessions that they of
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was a mix of very old and modern furniture. The room wasn’t as warm as we would have liked as one of the radiators wasn’t working. The jacuzzi wasn’t hot but all the rest of the spa facilities were fab.

    Spa facilities are nice at the hotel for a chilled night away. The fact that the property is close to Yarm.

    Stayed in January 2024

  • Reviewed: 3 January 2024

    8.0
    A very nice 3* hotel, but the pool was the best thing about it (according to our children).
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The confirmation email said there would be a hairdryer in the room so I didn’t take one. There wasn’t one, and nor was there a phone to call down for one so I had to go to reception with wet hair to ask for one there. My husband’s room did have a phone but there was no information about how to use it, if you could order room service using it etc (turns out it’s ‘0’ for reception). I wouldn’t have minded those things but what really put a bit of a dampener on our stay was the unpleasant night porter who checked us out on the morning we left, at about 7am.

    We enjoyed staying somewhere with a bit more personality than the hotels we usually stay in. We are a family of four and had two rooms next to each other - both were good. The breakfast on the Friday was nice (better than on the Thursday). There was plenty of parking and our children loved the pool. The staff were mostly really lovely, especially the poor cleaning lady who was very nice about our son being sick on the bed!

    Stayed in December 2023

  • Reviewed: 1 January 2024

    7.0
    Very good however the room was cold especially on the morning
    • Leisure trip
    • Family with young children
    • Family Room with Double and Two Single Beds
    • Stayed 2 nights
    • Submitted via mobile

    Would have liked diced fresh fruit

    Breakfast was good

    Stayed in January 2024

  • Reviewed: 31 December 2023

    7.0
    Lovely stay good facilities
    • Leisure trip
    • Family with young children
    • Family Room with Double and Single Beds
    • Stayed 1 night
    • Submitted via mobile

    The hearing did. It come in till during the night so we were freezing at bed time, no thermostat to put it on.

    Beautiful property friendly staff

    Stayed in December 2023

  • Reviewed: 30 December 2023

    8.0
    Pleasant stay and lovely staff.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    The shower was very small and the water wasn’t as hot as in the washbasin. However it was me who asked for a room with a shower and not a bath so I believe I got what was available. .

    The breakfast was fine. Bacon just as I like it. Being over Christmas I really appreciated the staff who worked enabling me to see my family

    Stayed in December 2023

  • Reviewed: 29 December 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    It was cold in the room overnight

    Handy for visiting my brother who lives nearby

    Stayed in December 2023

  • Reviewed: 28 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Kettle cable wasn't long enough to reach any sockets in room 116

    Stayed in December 2023

  • Reviewed: 23 December 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room with Double and Single Beds
    • Stayed 3 nights
    • Submitted via mobile

    Great location, friendly staff lovely breakfast and facilities

    Stayed in December 2023

  • Reviewed: 20 December 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room with Double and Single Beds
    • Stayed 1 night
    • Submitted via mobile

    The jacuzzi in the spa was freezing and the room was absolutely boiling had window open and fan on the heating was on all night with no way of turning it off so did not sleep well

    The staff were all friendly and polite food was amazing

    Stayed in December 2023

  • Reviewed: 29 November 2023

    7.0
    Nice stay at a hotel for a reasonable price that’s got a good location and friendly staff .
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    The continental breakfast experience could have been much better.

    Went for the continental breakfast and the only one available to help was the girl on reception who was really good.

    Stayed in November 2023

  • Reviewed: 27 November 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Family Room with Double and Single Beds
    • Stayed 1 night
    • Submitted via mobile

    Spa opens too late in morning

    Stayed in November 2023

Showing 1 – 25

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