There were a few little things that would have made it ‘excellent’ rather than ‘good’. Someone to open the door upon arrival. Turn down service in the evening. Ability to order drinks from the lounge rather than than having to go back go back to the bar

Beautiful grounds. Amazing spa. Fantastic restaurant. Lovely room. Games room/lounge.

Stayed in February 2024

There was a serious machinery noise in the bedroom that sent vibrations through the pillows causing sleep very difficult. Staff couldn’t stop the noise or move us. Could hardly hear the television over the noise. Turned off the heater thinking that was causing it but it did not stop and the room dropped to 12 degrees as the windows don’t fit properly on the old structure.

Facilities and atmosphere are great

Stayed in February 2024

Restaurant was run off its feet ..over hour for main meal ..fillet steak was terrible..staff doing their best ..observed 2 other tables return food ..not what we are accustomed to here

As usual the overall experience was great been here many times and is usually a pleasure

Stayed in February 2024

Restaurant menu prices are quite high.

Really helpful staff and upgraded our room to accommodate our dog at the last minute. Excellent spa facilities even without a treatment booked. even though it was busy there was a lot of space and multiple steam and sauna rooms.

Stayed in February 2024

service was slow even though the hotel was quite empty. a mix of great staff and very average staff.

spa, beds and food

Stayed in December 2023

I wasn’t as impressed with the dinner. We were still hungry by the time we finished and it was very expensive. And we’ve eaten at plenty of places where the meals are small and come away stuffed!

The grounds were absolutely beautiful and our bedroom was wonderful. Heated floor in the bathroom, enormous and very comfortable bed, a sofa to lounge on. We loved the little deer which acts as the do not disturb sign! The spa was just what we needed and we’ll definitely be back to use it again. I loved that the pool was full size where lots of spas have small, weirdly shaped pools.

Stayed in January 2024

We had one of, if not the best rooms, so expected a lot, however it fell down in the basics . The water heating didn’t work, leaving us with no hot water whilst waiting for maintenance and then taking hours to heat up . The phone in the room also did not work so it was hard to report the fault each time it repeatedly happened, sometimes requiring a trip to reception. The food in the main award winning restaurant was ok, but very overpriced and the wine pairing was poor ( staff great throughout )

Beautiful buildings and layout, staff are warm and friendly and the facilities great. Room service was also great .

Stayed in December 2023

The restaurant was very expensive and the meals tasted amazing but the portions were small. Breakfast was amazing but again very expensive.

The room and facilities were amazing.

Stayed in August 2023

Uncomfortable chairs in the bar

The grounds and the spa

Stayed in July 2023

great place, but it seems that the concept is more focused on people with membership, rather than guests of the hotel, which is ridiculous to me. very clean and beautiful around, food is ok, breakfasts are the worst part. i do not understand how they created such a little menu for breakfasts. when you go to such beautiful places you expect more luxurious meals.

Stayed in May 2023

No minibar in the room. When you want a drink when getting ready, ordering it via an iPad, then waiting 30 mins wasn’t ideal. Secondly the bar prices were ridiculous, £50 for 2 large g&t’s seemed total overkill. That’s more expensive that Nobu, Zuma, Hakkasan etc without the same vibe. Great food in Latymer, but as mentioned, the timing wasn’t quite right on the 6 course tasting menu. So we ended up skipping courses

The best part for us was the spa. Lots of different saunas/steam rooms and 2 great size pools inside and outside. We dined at Latymer their Michelin star restaurant. Great food. For us though, 3hrs for a 6 course tasting menu was just too long. We ended up skipping a course or 2. The food in my opinion should have come out more quickly. And we should have been out within 2 1/2 hrs max. So you don’t get to the point of asking how long it will be until the next course.

Stayed in July 2023

Some details were ever so slightly dated but barely noticeable and match the style of the place.

Stunning grounds, massive room (we had a traditional room), and an incredible spa with so many different types of sauna, steam and other relaxing options. Definitely on the more expensive side but we were really pleased with our stay and everyone was lovely and helpful. The fact that we could use the spa on the day we arrived and for a few hours the next day including after check out made it much better, we didn’t feel any rush to leave.

Stayed in May 2023

you had to turn different switches to get different rooms alight , not straight forward

vary spacious rooms, the electrics operating the lights in the room was bonkers

Stayed in May 2023

dinner come out with cold sauce, by the time it had been heated up it had taken the enjoyment out of our meal.

spa facilities

Stayed in December 2022

£155 for a 60 minute massage is greedy. The phone in the room was archaic. The breakfast delivered to the room was 3 crossiants for 2 people not even warmed

the spa itself is amazing

Stayed in December 2022

The room was very dated. No mini bar and no facility to play music.

spa was exceptional

Stayed in November 2022

The cafe has awful service, got the wrong order. Not much variety. Bill came to the table without it being asked for

Spa is amazing, staff were friendly. Clean and beds super comfy

Stayed in November 2022

Rooms little dated and poor housekeeping

Spa and restaurants very good.

Stayed in September 2022

The outside pool is very nice but there is no waiter service. you have to queue at a shed like building for food and drinks. Food is served with disposable wooden cutlery. I do not class this as 5 star luxury.

the spa and our meal at Latymer restaurant was excellent.

Stayed in August 2022

tv in room from the 80’s

rooms, food options and spa

Stayed in August 2022

We had dinner in the latymer restaurant, proposed to my partner, so we were watching a Instagram video of how I didn’t it and had a very rude couple, giving us dirty looks they also complained. So we had to move tables, it ruined our night so we ended up going to bed then leaving early the next day

Some of the staff were amazing and very helpful

Stayed in August 2022

The restaurant is completely soulless, it is like a nicely decorated cafeteria, the food was good but very overpriced for the surroundings. In the rooms I think for a hotel charging over £600 a night for a basic room you would expect fresh milk in a mini fridge, long life milk is not good enough. In one of the rooms, Columbine, there is the most extraordinary bath but it is completely impractical as it would take hours to fill, we had 6 rooms the other 5 were great.

Loved the spa, it is outstanding. The pool bar was great with a good selection of food and drinks. Our rooms were nice and well maintained. The grounds are lovely. The staff were efficient and friendly. Breakfast was great with loads of options.

Stayed in August 2022

that a coffee was 7£ bit excessive when the coffee was fairly average. only 1 bottle or still water in the room

the facilities are extremely clean the cleaners were honestly the nicest staff members out of all the staff

Stayed in May 2022

Poor service

Setting

Stayed in April 2022