We did try to get a cup of tea in the morning from the bar as we hadn't booked breakfast and was told they could only do this in the lounge/dining area upstairs. The member of staff looked confused when we just asked for a cup of tea, even though there are tea/coffee facilities available in the room, we don't like the little cartons. We did enquire about a breakfast but a cost of £18 it was a definite no, especially with many other cheaper options available within walking distance. It would have been nice to have a menu with smaller options available to buy instead.

Beautiful lounge upstairs with pool table, lovely bar as you came in with some games to play if so desired. Easy quick in, lovely, welcoming and informative staff, working lifts, beautiful clean room. Was an easy walk to many bars. Check out wasn't until 3 p.m. the next day which I thought was excellent as many hotels kick you out no later than 11, was not sure if this is because I had joined the 'friends' link, just ashame we had to return home earlier than this or we could have enjoyed another day in birmingham

Stayed in April 2024

Lighting in rooms very poor.

Modern hotel, good location

Stayed in April 2024

The shower leaks from the shower into the bathroom, and everything gets wet

Good room, lovely staff, nice little bar downstairs, just around the corner (10 min walk) from the canals and bullring

Stayed in April 2024

nice big room with comfy bed

Stayed in January 2024

Bar was very expensive and over priced , we Had to change rooms as workmen working in the opposite room , smell of glue on whole floor , they should have known this before allocating the room .

Location, Breakfast very good .

Stayed in April 2024

Furniture and decorating is tired and worn. Carpets were very dirty and stained. TV remote wasn’t working properly so could not use TV. Sink didn’t drain properly in our families room and they had to use the toilet to dispose of water. Staff on the night shift were rude, when asked for help to use the lift their response was ‘you have legs you can use the stairs you know’.

The reception area

Stayed in April 2024

A bit cold, bedding could have been more generous

Location, 5 star breakfast, clean and comfortable stay, bars, stylish

Stayed in March 2024

N/A

For a mid range cost the hotel proved to be excellent value for money. Well located with good/clean facilities and friendly staff. Would definitely recommend to anyone wanting to stay close to the centre of Birmingham.

Stayed in April 2024

Room was dirty. There was smudges on the paint work.

Location and decor

Stayed in April 2024

More refreshments please!

Great location and wonderful staff! Room for 2 but only provided with 1 bottle of water and 2 tea bags, would have been nice to have a little more to keep us going! Bathroom also prone to flooding when you have a shower!

Stayed in April 2024

The food and drink was over-priced; a pie and mash was £17, and a pint of beer to accompany it was another £7.

Quiet room on request. There was a stag party staying there, and they made sure that other guests were not disturbed!

Stayed in April 2024

There was lots of noise coming from corridor.

It was really nice room with plenty of space.

Stayed in February 2024

Nothing all amazing

Clean and welcoming not fair from the main centre or the arena, bar area was nice to chill in rooms where spacious

Stayed in March 2024

When I checked in the staff stated I needed to pay extra for breakfast the following day as it wasn’t included in my booking price. Fortunately I didn’t do that, and once I’d checked into my room I checked my booking.com confirmation which confirmed breakfast WAS included! Once I made the reception aware they then updated their records. Just glad I hadn’t tapped my card to pay the supplement I was asked for, cos then would have had to sort hassle of refund. 3rd world problems I guess :)

The games facilities were a welcome refreshment from other city centre hotels. There was shuffle board, darts, pool table, and consoles all for use by residents in the hotel. Nice touch!

Stayed in March 2024

Nothing really

A short walk from the station, fairly modern hotel, nice bar as you make your way way through the entrance. Rooms were of a decent size for the price & were clean throughout. Was up in Birmingham for a friends birthday, the bar was still open for a nightcap when we got back about 1.30pm.

Stayed in March 2024

Lack of mini fridge. Hair dryer was not working and had to use the one from my friend's room.

Location, price, presentation

Stayed in March 2024

Bit further out than thought, area not great.

Comfy beds, nice bar and lounge.

Stayed in April 2024

Noisy guests going back to the rooms at 5am after a night on the pop. Pillows on the beds need replacing as they are lumpy and uncomfortable.

Beautiful lounge and bar areas with pool table, darts and shuffle board. We even had a game of giant jenga! A short walk away from the bull ring for shopping and the canals for food and drinks. Rooms and ensuite spacious and clean. The staff are all friendly and approachable, nothing is too much trouble.

Stayed in March 2024

I could smell people smoking in the rooms

Everything was great

Stayed in April 2024

No restaurant staff on duty but bar staff had it covered

Everything- couldn't really find fault

Stayed in March 2024

We had 3 people in our room but you only got only 1 bottle of complimentary water... The curtain rail wasn't clever and in the morning, we noticed the rail was falling down (room 525). Nut no a biggy. The shower is amazing, really enjoyed this but the drainage is poor and of course as it its designed as a level wet area, the floor quickly became wet through and dangerous. We had to block the run off with the bath mat as it became very slippy. Parking is alittle complicated, everywhere is double lines along the side streets and theres alot of building work, so alot of the side street bays opposite were suspended. Note: The hotel does have its own car park, £16 for 24hrs OR you can park on the main road!! Its free after 6pm to 8am, but parking signs are poor. Birmingham council run the parking bays, the machine nearest the hotel is broken and refers you to ring a number, which didnt work for us. So download the RingGo app and register then you can pay on that literally before 8am. Then its straight forward, lol.

Modern hotel with great decor, bar and lobby area had great areas to sit and relax, a pool table, shuffleboard and darts with a lovely bar. Upstairs area too so even though you were out of town, you could still enjoy some me time over a drink in a really nice area. Location is excellent, very close to the town centre but far enough away. Bedroom was basic, but designed well and was clean and tidy x Breakfast was amazing, beautifully displayed, lots of unusual choices and just delicious! Staff were lovely and so helpful and your lattes are gorgeous.

Stayed in March 2024

Breakfast was great.

Stayed in March 2024

N/A

How cosy the reception was The. Room was also comfortable and well worth the money

Stayed in March 2024

Not much could have been better, but there weren't enough tea bags in the room for us both to have a cup of tea in the morning. Other than that, everything was fine!

The location is in central Birmingham, so it is brilliant for going out or for shopping. Very close to the train station as well, so it is easy to walk between places. The staff were really friendly and couldn't do enough to help us. The rooms and beds were really comfortable. There is a lovely lounge area on the first floor with comfy seats and a bar. This was a great place to stay!

Stayed in March 2024