The mattress was a bit on the firm side for me (personal preference)

Breakfast was very good . Lots of choice . Location was very good - in the town centre - especially as I was going to the Marlowe Theatre which is opposite the hotel . My room was small but perfectly adequate for one person . Everywhere was very clean .

Stayed in April 2024

Location was great, cute room (stayed in one for a family), large bathroom, very clean, friendly staff, great breakfast. We truly enjoyed staying here! One thing to note, which was not an issue for us because we had very little luggage, but the staircase to the rooms is fairly narrow. However, we felt it added to the charm of the old building! (And maybe there's an elevator somewhere?)

Stayed in March 2024

The property was located perfectly, we were in the centre but tucked away too. The street view from our room was quaint and romantic. The staff were lovely and very attentive when I asked for oat milk. The property had steep stairs but this was no problem for us, it made the cosy vibe real. Continental breakfast was nice but I wish they had a toaster for guests to use and some more selection. Would definitely stay here again on our next trip back to Canterbury.

Stayed in April 2024

Too many cobwebs in the room 😔😔

Perfect location

Stayed in April 2024

Room was small as advertised but also dingy. Carpet grubby. For the price it’s a bit tired.

Staff were very helpful.

Stayed in April 2024

For me these weren't a problem, but maybe it may concern others - the room is really small, so if you prefer hotels with spacious rooms this is not the place for you. Also the window is really small, so there is not too much natural light in the room. The breakfast is not too rich, doesn't have many options, however there are many places near the hotel where you can grab a good coffee and a sandwich or a muffin on the go.

For me it was a great place to stay for a few days. It checked all my requirements: clean and welcoming room with its own bathroom, hot water (really important for me :)) ), quiet atmosphere (great for a good night rest), considerate staff (patient, smiling all the time, communicative and they recommended a great place to eat dinner), near by the city center, good WiFi.

Stayed in March 2024

First room I was offered really a box room - too small even for one! Hotel in general a bit run down, eg the bathroom and stairs up to rooms. Breakfast simple, and no cooked food..

Friendly, efficient staff. Helpful over parking arrangements. Understanding when I wanted to change my room.

Stayed in April 2024

We are return visitors to Pilgrims and if anything the facilities were better than before. Very few staff but an excellent standard if service.

Stayed in April 2024

bedside light didn’t work and as I was late in no chance to have it fixed

convenient and clean, very quiet

Stayed in April 2024

Room and bathroom a bit tired!

Fabulous position right in the centre of the city

Stayed in April 2024

The bar could have been open in the evening. It was Saturday!

The location was excellent being in the middle of town. We used park and ride which was not mentioned on booking.com and should be as it is much easier to do that than drive to the local car park. Room comfortable with a four poster bed! A little small for us, but what a change!

Stayed in March 2024

Nice and clean. Perfect for looking around central Canterbury

Stayed in March 2024

Couldn't open the windows and although it was cold outside it was very warm in the accommodation. However there was a fan in the room.

Excellent location for the Cathedral and central Canterbury

Stayed in March 2024

Breakfast options were sub-par.

Nice spacious room with very comfortable bed.

Stayed in March 2024

The room smelled as if somebody had been smoking in it, and there was no cooked breakfast at all. We hadn't realised that before we booked. Also the TV options were dreadful - we couldn't even get the 5 basic channels - just BBV - and other than that it was just shopping channels and the like.

Fantastic location and friendly staff. The room was clean and pleasant. .

Stayed in January 2024

Breakfast was a bit boring.

Very good location, staff friendly and helpful.

Stayed in March 2024

Single bed a bit creaky.

Location brilliant, in main street but quiet. Good continental breakfast. Looked after our luggage for several hours after check out time.

Stayed in March 2024

Nothing

Excellent location. Pleasant and helpful staff. The lack of a car parking facility had been overcome with an arrangement with the local council on reduced fees.

Stayed in March 2024

The stairs were a little steep to the rooms, but that's just because the hotel is charming and historic. I found the pillows a little heavy , but again, it's personal choice.

The hotel is very quaint and in a wonderful location for the Marlow Theatre and many restaurants . Close to the city centre too and about 10 minutes to walk to Canterbuy West Station. The staff are lovely , the rooms are in keeping with the old part of the city and just right. The continental breakfast is really nice and much better than other places I've been too, and constantly refilled. It's literally 2 minutes to the Theatre which was great! You could almost pop back to your room during the interval and still have time for a drink before the second half of the show ! I would definitely stay here again!

Stayed in March 2024

The room was small, but that was made clear on the booking so was as expected.

It was a perfect location for our visit right in the centre of town and opposite the theatre. The staff were excellent, the breakfast exceeded expectations and the room well-equipped and comfortable

Stayed in March 2024

It was very noisy in the evening in my room because of all the guitar playing downstairs.

Lovelybreakfast. Bathroom rather small and awkward to get around. Helpful staff.

Stayed in March 2024

Would have much preferred the option of a cooked breakfast to start the day.

Spacious and comfortable room, excellent location a few minutes walk from the rail station and the city centre / cathedral.

Stayed in March 2024

Nothing. All good.

Great service. Everything was good.

Stayed in March 2024

No private car park but nearby/smallish walk to public car park. Hotel arrange payment for customer on line and Car can come and go at anytime with automated barriers. Easy process. Likely more challenging if had big heavy cases. But worth more enquiry if so. Breakfast was typically continental with plenty of choice . Some options for Gluten Free but more limited.

Ease of access, good location as very close to the historic centre,comfortable accommodation, good bathroom shower. Hotel is historic looking, Public parking facility is extra and a small walk away for most able bodied/fit persons.

Stayed in March 2024