A little tired

Location Breakfast was fab Such helpful staff

Stayed in October 2023

Could have done with heating on for more time in the evenings.

Excellent location friendly staff very warm atmosphere

Stayed in November 2023

The hotel is in a quiet corner of the island directly opposite a slipway down to a beach. My room was spotlessly clean when I got back each day. Breakfasts each morning were consistently excellent. Food arrived promptly and staff were unfailingly polite and attentive. I dined at the hotel one evening and that meal was also excellent. I would happily stay again.

Stayed in October 2023

room lovely fantastic view cleaned every day. Food and service exceptional. staff friendly nothing a bother.

Stayed in September 2023

Nothing

Excellent breakfast. Being there for a week would have liked more options eg omelette, haddock etc. Room lovely with balcony facing the sea was nice to sit out there with my book and a glass of wine. Food in general excellent. Staff so friendly and helpful. Will definitely be back.

Stayed in August 2023

No electric shower...hot and cold water taps used to control flow. Not ideal

The peaceful environment

Stayed in September 2023

Bathroom rather dated. Shower mixer taps above bath difficult to use to get a consistent water temperature. Room quite small. Smaller than it looked in the photo.

Friendly helpful staff. Breakfast cooked to order. Location right next to the bus stop. Balcony on the room. Very clean. Plenty of parking in hotels car park.

Stayed in September 2023

The staff were extremely helpful friendly and professional . Location was just right

Stayed in September 2023

There wasn’t anything not to like about The Pontac

Great location, bus stop right outside and just across the road from the sea. Excellent staff, very friendly and efficient. Really comfortable bed and pillows. Great breakfast. I was leaving early morning and was offered a breakfast tray in my room before leaving.

Stayed in August 2023

Nothing.

The quiet and peaceful location on the coast. The staff very friendly and welcoming nothing to much trouble. Very good food.

Stayed in August 2023

I can't find anything I didn't like.

The whole ambience of this quaint, little jewel of a hotel was a pleasurable experience.

Stayed in August 2023

The number of stairs needed to climb as there wasn’t a lift. The location of the kettle in the room wasn’t ideal as there was little space to boil it on the small shelf and the cord for the hair-dryer and kettle were too short. A shame there wasn’t a fridge in the room and a mirror in the bathroom.

Location near to the sea in an attractive residential area and about 20 mins from St Helier along the coast on a regular bus every 15 mins till late at night which cost £2.24 each way.I didn’t try the pool but it was heated and looked good and was secluded, surrounded by attractive outdoor furniture. Shower worked very well and there was very good sound insulation as well excellent insulation altogether with a fan in the room for hot weather. Attractively decorated large room with a large single bed with white cotton sheets and substantial tasteful wooden furniture. The breakfast, lounge and bar area were large and well decorated. The staff were extremely helpful and highly efficient. My room was cleaned very well indeed. Breakfast was excellently cooked and I and many others were served swiftly.

Stayed in July 2023

You had to sit at the same table in the dining room every day. Our table was really close to two other tables and difficult to get seated into without brushing up to people on opposite tables. On several occasions we felt really uncomfortable having a conversation as people werent speaking so there was this awful deadly silence. Speaking to waiting staff was the only break from this and trying to maintain a normal speaking conversation felt really strained. One day a couple were sitting at 'our' table so we sat elsewhere under the instruction of the waiting staff. No choice offered even though dining room was quite empty. The staff made us feel like we were being difficult and made a bit of a fuss because they had to find some cutlery for us. It would have been friendlier if people could choose where they sat.

We liked the location, the outdoor pool and the good breakfast.

Stayed in July 2023

The shower in our bathroom lacked power.

We had a balcony room with a sea view including breakfast. The room was clean, quiet and comfortable and the breakfast menu was extensive. The staff were friendly and helpful. The heated outdoor pool, which I used twice was very warm and clean. We ate dinner at the hotel for two nights and whilst the dinner menu was not extensive, it was different every day and included at least four choices of main course.

Stayed in July 2023

The table allocation for breakfast is sufficiently weird. You cannot choose where to sit. Instead, they will give you a table (in our case, somewhere in the back) even though most tables remained empty throughout our short stay. Surely, there is a rationale behind this seemingly unnecessarily bureaucratic allocation though I would argue that 99% of all hotels (ranging from very small to very large) cannot be stupid by allowing people to sit wherever they want.

The location and views of the hotel are as good as it gets if you are after a peaceful stay with amazing sea views. Unfortunately, we did not have a chance to check out the pool due to the Great British weather. There is a lovely pub close by. A shout-out to the lovely man at the reception who helped us arrange a taxi for an early-morning flight. Notably, this wasn't as easy as it sounds as there are fewer taxis on the island than you would expect.

Stayed in June 2023

Relaxed old world charm with good food and lovely views.

Stayed in June 2023

A double bed opposed to a single

Very clean, great location on an excellent bus route and a fab breakfast all for a great price

Stayed in June 2023

Nothing, everything was good

Breakfast was good

Stayed in June 2023

No bad points.

all staff very professional and friendly.

Stayed in June 2023

Too many steps for people with mobility issues but it was ok for us as we are able bodied.

Excellent breakfast, great service and extremely friendly and courteous staff - everyone was very helpful and this is a lovely hotel the room was good with a balcony overlooking the beach, the hotel is old fashioned inside but is extremely comfortable and clean. Would stay again thank you .On the number 1 bus route so the bus stops right outside the hotel and runs every 20 mins to Gorey and St Helier.There is a swimming pool which is heated but we did not use it.

Stayed in May 2023

When we were booking the hotel we explored a number of options on line and chose the Pontac House Hotel because it was a good value family run hotel. We were delighted with our choice. The room was clean and very comfortable but most importantly the staff were excellent with a friendly professional attitude to their work, and their attention to detail was second to none. It is rare to find such excellent quality at such an affordable price. We would definitely choose to stay here again.

Stayed in April 2023

The weather! Nothing can be done about this, but the beautiful setting is so close to the beach, we enjoyed walks along the beach, but it was not warm enough to sit be the pool!

The dining room staff were amazing and although we only had breakfast here during this stay, we have had dinner there frequently before and all the food is excellent. Compliments to Peter the chef and his staff. Maria and Connie are super efficient, friendly and professional. Thanks for making our staff so special. Reception staff helpful too. The cleanliness was excellent and although this hotel is old fashioned with old fashioned values, the staff, service, friendliness are of much more value. The bedrooms are very clean with modern accessories and the pillows are wonderful. Actually I would like to buy some!

Stayed in April 2023

Generous breakfast Nice bar

Stayed in April 2023

Everything was perfect for our stay. The staff were very friendly and helpful. The room was delightful with sea views. The evening meals were exceptionally good value with lots of variety and very well cooked.

Stayed in September 2022