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  5. Reviews of Portway Inn

Reviews of Portway Inn 3 stars

Brecon Road, Staunton on Wye, HR4 7NH, United Kingdom

Review score

Based on 242 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    8.3

  • Facilities

    7.7

  • Staff

    8.9

  • Value for money

    8.3

  • Free WiFi

    5.5

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Showing 1 – 25

  • Reviewed: 28 August 2022

    7.0
    Not as advertised
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    No staff seen at all, key code sent for access & key in door of room. Didn't see another soul all stay. No restaurant facilities at all, all locked up. Met others outside who couldn't get into accommodation & had to go elsewhere as couldn't contact host or booking.com. said sold out on booking.com but only 1 other couple there. Quite spooky being alone in the hotel, carpark deserted, and no sign of any staff.

    Comfy bed, spacious room, lovely fluffy towels

    Stayed in August 2022

  • Reviewed: 29 July 2022

    8.0
    Wish we could have stopped longer
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast very good

    Stayed in July 2022

  • Reviewed: 29 July 2022

    8.0
    Practical Location for Work
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Wifi in room non existent, This created problems as I needed to file reports each evening

    Good breakfast

    Stayed in July 2022

  • Reviewed: 19 July 2022

    9.0
    A very enjoyable few days, dog liked it too.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    nothing we disliked

    cosy and quirky, good location, countryside. Dog friendly. Good food. lovely staff.

    Stayed in July 2022

  • Reviewed: 14 July 2022

    7.0
    Welcoming, comfortable and priced well.
    • With a pet
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower was unfortunately not the best

    Staff were excellent, food was great.

    Stayed in July 2022

  • Reviewed: 14 July 2022

    9.0
    Clean and comfortable room
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Clean comfortable pub/restaurant. Decent breakfast. I was notified in advance, but disappointed they were not doing food in the evening I arrived. They were happy to provide plates etc for takeaway, and recommended a couple of eateries nearby.

    Stayed in July 2022

  • Reviewed: 11 July 2022

    7.0
    Quiet and relaxing. A small number of staff but very helpful and pleasant.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Some smaller meal options on the menu. Otherwise all was OK.

    Breakfast was OK. I only have a continental style breakfast. Dinner:- The meals were good but some lighter options on the menu, such as scampi, would have been welcome. The room was as expected in an old building such as The Portway. eg. sloping floors.

    Stayed in July 2022

  • Reviewed: 11 July 2022

    8.0
    lovely little pub/hotel
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    shower was a bit disappointing,

    comfiest bed i have ever slept in.

    Stayed in July 2022

  • Reviewed: 10 July 2022

    9.0
    Friendly and relaxed place to stay.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    I had a bit of trouble getting the shower to work but it was ok in the end.

    They were able to store my bike inside so I had peace of mind that it was secure for the night. I had dinner at the hotel and it was excellent and so was the breakfast.

    Stayed in July 2022

  • Reviewed: 7 July 2022

    8.0
    fantastic apart from shower 😩
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    only thing I can complain about was the shower !!! the bracket that holds the shower head was broke and the power of the water was really bad.

    comfortable rooms. relaxing bar area and food was incredible

    Stayed in July 2022

  • Reviewed: 7 July 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Ensuite

    Food was nice

    Stayed in July 2022

  • Reviewed: 30 June 2022

    8.0
    Old Coaching Inn
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Decor was a bit dark, needs lightening up a bit.

    The staff Emma & George were great, really welcoming, friendly & helpful. An old Inn & perhaps a bit dark, could do with lighter coloured decor. Housekeeping was very good as was the food.

    Stayed in June 2022

  • Reviewed: 27 June 2022

    8.0
    Very pleasant stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Wi-Fi wasn’t always strong enough in room

    Food excellent Staff very friendly and helpful

    Stayed in June 2022

  • Reviewed: 22 June 2022

    8.0
    Very good
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No evening dinner

    Staff, Clare was so friendly

    Stayed in June 2022

  • Reviewed: 22 June 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Breakfast was very good

    Stayed in June 2022

  • Reviewed: 20 June 2022

    7.0
    comfortable, good food and helpful, cheerful staff
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    the bathrooms could do with updating, particularly the shower which took ages for hot water to come through and then at a trickle and also stopped if others on same floor used water 🤣

    the staff and food were excellent - couldn’t fault them

    Stayed in June 2022

  • Reviewed: 16 June 2022

    7.0
    Great experience due to staff and food, couldn’t ask for better
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Just needs sprucing up, carpet in bar area really needs to be replaced as gives very poor first impression of the place. Nice seating in restaurant but needs a bit more personality injected in there, and the whole place was spoilt by badly fitted curtains. The curtains in room were missing hooks, such an easy thing to put right. It makes place look unloved and neglected, which is contradictory to the reception you get from the lovely staff. Also some gentle feedback for owner; when you walk through the restaurant, it would be nice to just acknowledge people, don’t have to stand and chat, but a quick hello would be nice.

    The staff were so welcoming, friendly and professional and food was excellent. Room was spacious and it had a lovely comfy bed. Bathroom good size and nice shower. Pleasant garden and locals very welcoming. Good position for sightseeing.

    Stayed in June 2022

  • Reviewed: 12 June 2022

    8.0
    Perfect for the needs of our stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Bed could have been bigger

    Breakfast

    Stayed in June 2022

  • Reviewed: 7 June 2022

    8.0
    A great little stay!
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was facing the main road so a little noisy.

    The staff were helpful and communicative from start to finish. The breakfast was very nice, lots of vegetarian options. The mattress was comfy. The room was clean.

    Stayed in June 2022

  • Reviewed: 26 May 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly comfortable and good value Will go back

    Stayed in May 2022

  • Reviewed: 26 May 2022

    9.0
    Recommended
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Very nice breakfast and helpful staff! Would recommend, good location and easy to reach.

    Stayed in May 2022

  • Reviewed: 25 May 2022

    8.0
    Very good
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Shower lacked pressure, maybe a local problem. Bathroom outdated, adequate but needs an upgrade.

    George the receptiinist/barman/waiter/problem solver, nothing was too much trouble. The food- excellent evening meal, home cooked and well prepared, very good breakfast. Comfy bed, large room.

    Stayed in May 2022

  • Reviewed: 23 May 2022

    7.0
    I needed an overnite stay on business and the Portway was more than adequate for my requirement.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    As someone who lives in an 18th century cottage I know how difficult it is to keep up on property maintenance but my only negative comment would be that the décor is a little tired and my room carpet was not in the best condition.

    Portway Inn is an old building so uneven floors, creaky floorboards etc should be expected and my room reflected the building's age. My bed was comfortable, antique furnishings and chairs all delivered on expectations. Bathroom has a macerator from the WC which was a bit loud and I was more concerned for neighbouring room being disturbed than any annoyance to me. Food was well cooked and portions wholesome. Breakfast very good.

    Stayed in May 2022

  • Reviewed: 21 May 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Check in time from 4pm. Earlier would have been more helpful (being at a wedding). Perhaps a safe box for guests to collect their key earlier?

    Exceptionally helpful team. Wonderful substantial breakfast. Comfortable clean room. Fabulous large power shower. 🤩🙏

    Stayed in May 2022

  • Reviewed: 15 May 2022

    8.0
    Good independent hotel in a lovely rural setting.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Kitchen smells in our room, there was an extractor vent outside our window.

    location, surrounded by orchards, lovely rural setting. Good breakfast. Comfortable room. Proprietors/staff were friendly and helpful.

    Stayed in May 2022

Showing 1 – 25

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