1 Fleet Road, Aldershot, GU11 2ET, United Kingdom
Based on 124 hotel reviews
6.7Cleanliness
7.4
Comfort
7.5
Location
7.6
Facilities
6.8
Staff
7.9
Value for money
6.8
Free WiFi
8.0
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End of dialog contentReviewed: November 29, 2021
Sandra
United KingdomWe booked originally because of an event being held in the hotel. Well we were led to believe it was in the hotel. It was actually at the club house on the site. So we had a 5 minute walk to the venue. . Which considering time of year it was very cold and could of been wet luckily it didn't rain. I would suggest in future this is made clear that events are NOT in the hotel.
Although original booking was in potters hotel it was changed to lakeside hotel. There was a slight error as I had booked 2 King Rooms and was given Queen rooms. This was soon rectified and waking up in the morning to a beautiful view of the lake which was enhanced by a lovely sunrise. The breakfast was excellent very good choice including full English breakfast.They also accommodated my dietary requirements very well. The staff were very helpful and friendly.
Stayed in November 2021
Reviewed: November 28, 2021
Oliver
United KingdomNothing. It was a lovely stay
Loved the room, the hotel itself is beautiful. A little run down! With a hood investment this hotel could be one of the best in surrey!! Huge potential! Needs a refurbishment but wow would it look grand and amazing! With its free parking as well perfect place to stay.
Stayed in October 2021
Reviewed: October 17, 2021
Maureen
United KingdomVery quite .very
Room size good ,breakfast excellent ,location perfect ..only minor things not right or only 1 mug for tea only 1 pillow one side of bed put right by reception.
Stayed in September 2021
Reviewed: October 15, 2021
Neil
United KingdomThe wifi was a bit spotty which I don't remember being an issue when I stayed there regularly pre-Covid.
Good sized room, very friendly and helpful staff. Very powerful showers.
Stayed in October 2021
Reviewed: October 7, 2021
Tony
IrelandCleanliness, friendly staff, location.
Stayed in October 2021
Reviewed: October 1, 2021
Margaret
United KingdomAs I have said did not have it
Stayed in September 2021
Reviewed: September 29, 2021
Lenora
ItalyIt was not the cleanest hotel at all! Room supplies were not sufficient and the hotel appeared understaffed.
Location
Stayed in August 2021
Reviewed: September 23, 2021
Naveed
United KingdomGood
Stayed in September 2021
Reviewed: September 19, 2021
Jane
United KingdomI cannot think of anything.
Breakfast was good. Nice choice of food. All hot and scrambled egg made to order.
Stayed in September 2021
Reviewed: September 19, 2021
Marjorie
United KingdomThe only thing I disliked was the designated smoking area outside main reception. Guests are greeted with smoke on arrival and in reception area, not very nice at all. On leaving the smoking area tables were covered in empty cigarette packets, used butts and general mess. I would recommend you move the smoking area well away from the reception area.
Large bedroom, clean and tidy. I was pleasantly surprised that the poor reviews were not as bad as I experienced. The staff were pleasant and welcoming. Plenty of parking and ideally located close to the barrack grounds where I was attending an event. Yes, the decor is outdated but I was happy with my stay for the price I paid.
Stayed in September 2021
Reviewed: September 18, 2021
Innes
United KingdomGood value for money, the food was good & very reasonably priced, The room was big & clean. A much better option than a Premier Inn.
Stayed in September 2021
Reviewed: September 18, 2021
Gioi
United KingdomNeeds updating
Friendly staff, ok location
Stayed in September 2021
Reviewed: September 9, 2021
Pete
United KingdomMusty smell in room and furniture dated
Comfortable bed and pillows
Stayed in September 2021
Reviewed: September 9, 2021
Anthony
United KingdomFood okay but failed on Sunday evening meal, none available, however plenty places to go down town.
Well this a little bit of history that you have here known as the Garrison Officer’s Club. A place of charm and the place of pleasure for the elite class of the Army. The old pictures on the walls tells us of times gone by, just love it, surrounded by lovely walks through wood land. This is a gem of a place.
Stayed in September 2021
Reviewed: September 6, 2021
Amy
United KingdomWas a little outdated looking
Was a decent stay. Just needed bed for night. Shower worked well in the morning. Had a pant press mini toiletries clean.
Stayed in August 2021
Reviewed: September 6, 2021
Joy
United KingdomNo plug near mirror in room to dry hair. Had to have main light on in evn as no lamps.
Breakfast was very nice.
Stayed in August 2021
Reviewed: August 30, 2021
Manisha
United KingdomIt was nice and quiet place
Stayed in August 2021
Reviewed: August 29, 2021
Abbie
United KingdomBit hot in the room at night
Everything was perfect
Stayed in August 2021
Reviewed: August 29, 2021
Kenneth
United KingdomIt looked tired in places.
Bed was comfortable & Shower was very powerful.
Stayed in August 2021
Reviewed: August 23, 2021
Mark
United KingdomTV controller not working, then brought wrong controller, when had shower is flooded the bathroom, as shower screen not good
Stayed in August 2021
Reviewed: August 19, 2021
Dave
United KingdomUnfortunately due to the covid situation the leisure facilities were not available.
Great location, the staff were very helpful and efficient.
Stayed in August 2021
Reviewed: August 13, 2021
Elaine
United KingdomIt all looked very tired
The staff were very friendly. The breakfast was excellent as we're the staff serving.
Stayed in August 2021
Reviewed: August 11, 2021
Geoffrey
United KingdomFair distance from the station and other amenities like shops. TV and services were very old.
Room was quiet
Stayed in August 2021
Reviewed: August 10, 2021
Susan
United KingdomThere was an minor issue which was raised at the help desk.
Clean, comfortable & value for money.
Stayed in August 2021
Reviewed: August 2, 2021
Gail
United KingdomWater was cold
Stayed in August 2021
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