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The City Gates, Wind Street, Swansea, SA1 1EE, United Kingdom
16 February 2016
눉I had previously booked 3 days before arrival, when I arrived they told me I didn't have a room allocated so I had to wait in the reception with my youngest child, room was good apart from the long walk, the breakfast was poor, cooked breakfast came out in bits so admit of people missing certain foods, kids were looking forward to pancakes and they had ran out, juices ran out had to wait.
눇The room was spacious and staff helpful
7 February 2016
눉As soon as we entered our hotel room, there was a strong horrible smell of cigarette smoke (despite the fact it was a non smoking room). We asked to change rooms and the man on reception was very helpful and friendly on the situation and provided us with a new room. We also requested a late check out for our departure date, however we were disturbed 4 times in the morning by different people, regarding when we were leaving (even though we informed the first woman that we had agreed a late check out with the man on reception). Staff were quite rude about this.
눇The bed was very comfortable and it was in a great location for the purpose of our trip.
14 February 2016
눇Ideal location 2 mins walk from everything needed
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