5-7 Frognal, Camden, London, NW3 6AL, United Kingdom
#414 of 1,008 hotels in London
Guests' ChoiceBased on 1624 hotel reviews
8.1Cleanliness
8.5
Comfort
8.4
Location
8.7
Facilities
8.0
Staff
9.1
Value for money
8.0
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 April 2024
Kes
United KingdomThe sink didn't smell great.
Good location, decent breakfast included for the price. Staff were friendly. It was no problem to store a bag for the day after checkout.
Stayed in April 2024
Reviewed: 19 April 2024
Darren
United KingdomBreakfast is in the basement but still, it’s very good and there is plenty of room
Staff friendly, breakfast great. Would stay there again for work. Very good value for money.
Stayed in April 2024
Reviewed: 13 April 2024
Barak
United KingdomRooms a bit dated, bathroom not very clean
Great location, good price
Stayed in April 2024
Reviewed: 11 April 2024
Zoe
United KingdomRoom was a bit small but apart from that I was very happy.
Great location, nearby stations for getting around London. Very helpful and friendly staff. At breakfast my daughter told the staff that it was my birthday and they presented me with a candle in a cake and a glass of champagne, such a lovely start to celebrating my birthday.
Stayed in April 2024
Reviewed: 10 April 2024
Martin
United KingdomEverything was good
Very good value for money, good parking
Stayed in April 2024
Reviewed: 6 April 2024
Jack
United KingdomBreakfast was ok, it was quite loud with street noise and other hotel guests.
Location was excellent as were staff. Very clean and very good value for money.
Stayed in April 2024
Reviewed: 6 April 2024
Kylie
United KingdomBed size only (std. double)
Staff, location, free parking, bathroom, bedroom, breakfast, foyer, bar and salon.
Stayed in April 2024
Reviewed: 6 April 2024
Barry
United KingdomNothing to dislike Everything was great
Everything was great. The room, the parking, the breakfast
Stayed in April 2024
Reviewed: 5 April 2024
Babiker
United Arab EmiratesBF menu to be upgraded install safe in the room
Room are clean and comfy No safe in the room, which is -Ve point Location is great BF is very very basic
Stayed in April 2024
Reviewed: 4 April 2024
Johnson
United KingdomN/A
Good variety of food
Stayed in March 2024
Reviewed: 4 April 2024
Gael
United KingdomOther guests nearby were a bit noisy.
It was a really handy location, the room was clean and comfortable, the staff were friendly and helpful and the breakfast was lovely.
Stayed in March 2024
Reviewed: 4 April 2024
Nicole
GermanyBed was too hard. Breakfast was okay, it would be nice to have more options (fruit, cold cuts, cheese and bread). No safe and no fridge in the room.
Hotel was at great location, 5 min on foot to the Underground and Overground Stations. Quiet location and very friendly staff. Hotel is close to a few restaurants and two supermarkets. The room was clean and comfortable.
Stayed in March 2024
Reviewed: 4 April 2024
Mr
Antigua & BarbudaThe outside of the building didn't look great
Fairly good selection of food for breakfast .a good location. With good links to get to other parts of London and the O2 /Vue centre 5 mins away open spaces of Hampstead not too far away and parking area
Stayed in March 2024
Reviewed: 2 April 2024
Laiba
United KingdomKind staff, quiet street, ample free parking, good location.
Stayed in March 2024
Reviewed: 31 March 2024
Joanna
United KingdomMissed having healthier breads and would prefer fresh juice with breakfast
Well appointed comfortable and cosy
Stayed in March 2024
Reviewed: 30 March 2024
Peter
United KingdomNothing really
Free car parking available in a convenient location for our needs. Staff welcoming and friendly and helpful.
Stayed in March 2024
Reviewed: 30 March 2024
Sara
United KingdomNothing.
Everything.
Stayed in March 2024
Reviewed: 29 March 2024
Colin
United KingdomGot to breakfast before 9.30 but not much left.
Reasonable price good location
Stayed in March 2024
Reviewed: 28 March 2024
Belinda
United KingdomGreat location for course I was attending. Quiet but near restaurants and tube.
Stayed in March 2024
Reviewed: 26 March 2024
Lisa
AustraliaNo small fridge in room
Comfy bed, friendly staff, lounge area and breakfast included
Stayed in March 2024
Reviewed: 24 March 2024
Emma
United KingdomBeds were a bit hard No glasses in room for drinks Breakfast sat in hot trays for an awfully long time No fridge in room High bath for people getting in and out with mobility issues
Good location Reasonably priced Clean and tidy Nice soft pillows Polite and friendly staff
Stayed in March 2024
Reviewed: 23 March 2024
Lucy
United KingdomLovely friendly staff at front desk, excellent room. Felt safe and convenient for a solo traveller. Breakfast was excellent! Would definitely stay again.
Stayed in March 2024
Reviewed: 22 March 2024
Karen
United KingdomThe car park is very small so the parking is very limited. Breakfast was limited. Driving to the location was a little difficult as the roads were very busy and, at times, signage confusing. Something to bear in mind if not a confident driver.
Hotel was close to tube and easy to get into London. Staff Friendly and room was clean and good size. Had on site free parking and breakfast
Stayed in March 2024
Reviewed: 21 March 2024
Anne
United KingdomThe bed wasn't the comfiest
Great location, staff friendly and attentive.
Stayed in March 2024
Swindon, UK
Horley, UK
Atlanta, USA
Ha Long, Vietnam
Donovaly, Slovakia
Inzhu-Navolok, Russia
Jezera, Croatia
Rauzan, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content