Marine Parade, Eastbourne, BN21 3DY, United Kingdom
#21 of 35 hotels in Eastbourne
Guests' ChoiceBased on 882 hotel reviews
7.2Cleanliness
7.8
Comfort
7.8
Location
9.3
Facilities
7.2
Staff
8.2
Value for money
7.5
Free WiFi
6.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 20, 2024
Jonathan
United KingdomRoom was completely unfurnished like a youth hostel room. No pictures, no chairs, no sofa just two beds and a very small TV. . Been before and had a much nicer room. Said nothing when booking it like premier suite or deluxe or anything, just had rooms. Bathroom terrible too a broken window and shower not good and bath had stains on it-needs refurbishment. Why have room with one double and two singles? Why not just two doubles? Or some rooms with two doubles anyway.
The location and view. Evening entertainment. Breakfast very good if service was a bit slow.
Stayed in April 2024
Reviewed: April 18, 2024
Rosemary
United KingdomDinner was like school dinner.
Upgraded to sea view room. Large room with sea view at extra charge. Paid for one dinner that was not that enjoyable.
Stayed in April 2024
Reviewed: April 17, 2024
Andrew
United KingdomOutdated TV didn’t work
Location Staff very helpful Price Parking available
Stayed in April 2024
Reviewed: April 17, 2024
Gillian
United KingdomUnfortunately the beds were hard , too heavy duvet,room cold at night.
Food and hospitality was good.
Stayed in April 2024
Reviewed: April 16, 2024
Philip
United KingdomNothing much at the price we paid.
Good value for money, with a great breakfast.
Stayed in April 2024
Reviewed: April 13, 2024
Stephen
United KingdomJust needs a bit of tidying up decorating wise
Staff very friendly breakfast was lovely Location on sea front
Stayed in April 2024
Reviewed: April 11, 2024
Christodoulou
United KingdomLocation good breakfast good
Stayed in April 2024
Reviewed: April 10, 2024
David
United KingdomUnfortunately our room (121) was above the entertainment area and this proved to be very noisy each evening. We may have been allocated this room as there were large groups arriving by coach - this fact has impacted on the scores given.
Excellent location, parking, friendly receptionist on check in. Large room, warm and comfortable. Large fluffy white towels. Good range of options at breakfast served by friendly and helpful staff.
Stayed in April 2024
Reviewed: April 9, 2024
Joanne
United KingdomBreakfast was not great but it was cheap and you pay for what you get
It was good for the money
Stayed in April 2024
Reviewed: April 9, 2024
Michael
United KingdomThe hotel has been given an uplift in the main ground floor areas but the rest of the hotel needs a lot of money throwing at it. All windows need replacing. Some stonework is beginning to crumble.
The staff were really nice, but run ragged. Every one of the staff seem to have 3-4 jobs in the hotel.
Stayed in March 2024
Reviewed: April 9, 2024
Alan
United KingdomRestaurant was overwhelmed with people from coaches no where for private guests
Location
Stayed in April 2024
Reviewed: April 8, 2024
Andrew
United KingdomRooms dated Taps & bath rusty Hotel was mostly for coach tours
Check in was simple Great entertainment Double spirits for £3.50 Location was perfect
Stayed in April 2024
Reviewed: April 8, 2024
Corrie
IrelandLocation was excellent and we had a view of the sea
Stayed in April 2024
Reviewed: April 6, 2024
Nicola
United KingdomBeing told where to sit in the dining hall for breakfast and underwhelming choice of cereal and fruit.
Comfortable bed, helpful staff. Looked after our luggage for the day, after we checked out.
Stayed in April 2024
Reviewed: April 5, 2024
Helen
United KingdomTHE ONLY DOWNSIDE to this stay was that Booking.com erroneously charged me double for this trip. Some 7 days after my booking and paying for a non-refundable/non changeable stay booking.com sent me a 'card invalid' message - please pay within 24 hours or loose booking. After checking that the booking no. and confidential pin were correct I paid using another CC. Since both payments went through on my credit cards almost one month after the 2nd payment I am still trying to get a refund of that payment. BEWARE - WAS THIS CAUSED BY A ROGUE BOOKING.COM OPERATOR OR A FAULTY IT SYSTEM????
This was a one night stay and was very good value for the money. Staff were very good and I couldn't fault the amenities. The bedroom and bathroom were pleasantly decorated - I stayed at the Queen's Hotel some 10-15 years ago and could see the change (improvement). On this stay.
Stayed in March 2024
Reviewed: April 2, 2024
Mick
United KingdomRoom was small dated and bad decor, stayed here before and had a much bigger room, TV was small with no guide page had to go up close to see what was on.
The closeness to the town and amenities 😁
Stayed in April 2024
Reviewed: April 1, 2024
Carlos&ana
United KingdomPoor breakfast
Excellent location
Stayed in March 2024
Reviewed: March 16, 2024
Mike
United KingdomUnfortunately some areas very dated & filled with ‘junk’.
Perfect location, very friendly & helpful staff, nice clean & comfortable room.
Stayed in March 2024
Reviewed: March 14, 2024
Michaela
United KingdomThe queens is a little tired but that is to be expected
The queens is a beautiful building , our room was clean and spacious and very comfortable beds . The restaurant was very well run and we had a perfect breakfast Staff were amazing could not complain at all .
Stayed in March 2024
Reviewed: March 10, 2024
Fiona
United KingdomIt's an old faded seaside town, you feel that.
Such good value, right by the pier, staff are lovely, the room large & clean, & breakfast was wonderful.
Stayed in March 2024
Reviewed: February 16, 2024
Peter
United KingdomBathroom needed modernisation and the hot water was only tepid.
A lovely big old hotel, designed to take coach parties.
Stayed in February 2024
Reviewed: February 16, 2024
Shirley
IrelandWe couldn't open the window in the bedroom. Not a problem though. Maybe at breakfast if u had more fruit separately please as some guests can't have some fruit. I can't have apples. Separate yoghurt also. The tables were very close. Overall we were very happy with the Hotel
Loved the old building. The room was very comfortable. The staff and guests were very friendly and helpful. Very enjoyable We would book it again
Stayed in February 2024
Reviewed: December 4, 2023
Joanna
United KingdomOld looking room
Great location& fantastic staff
Stayed in September 2023
Reviewed: November 2, 2023
Jill
United KingdomThe room was a bit tatty and in desperate need of a good refurb. It was well used and worn! No complimentary biscuits or water. Reception sold very small, overpriced bottles. The biggest disappointment was the breakfast - it was awful! We ordered a full english which was served almost straight away so, it was definitely not freshly cooked! It was so dry and seemed like it had been kept warm on a hotplate for a long while. It was also the smallest breakfast ever!
Room was very spacious and the bed was very comfortable. The staff were friendly and helpful. The free, off street car parking was a bonus.
Stayed in October 2023
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