5 Fairmont Avenue, Canary Wharf, Tower Hamlets, London, E14 9JB, United Kingdom
#106 of 1,003 hotels in London
Guests' ChoiceBased on 6714 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
8.3
Facilities
9.0
Staff
9.2
Value for money
8.4
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 2, 2024
Isa
United KingdomVery pleasant staff who provide great service. The facilities are as described. The twin room we stayed in is relatively comfortable. The hotel is in a quiet location (good sleep) but it takes an hour to get to Central London.
Stayed in March 2024
Reviewed: April 2, 2024
Ian
United KingdomNot a lot of- little bit away from Canary Wharf underground
Very clean and comfortable - excellent value for money
Stayed in April 2024
Reviewed: April 2, 2024
Shannon
United KingdomGreat location easy parking good restaurant and spa facilities
Stayed in April 2024
Reviewed: April 2, 2024
Karl
NetherlandsBreakfast price of 25 pound is a little high but welcomed the option to inform in advance the night before for a piece of 18.50.
Clean room, comfortable bed, lots of facilities available, tasty breakfast buffet.
Stayed in April 2024
Reviewed: April 1, 2024
Gemma
United KingdomJust one little thing, there was not an electric point at the side of the bed for me to charge my phone. My partner had an electric point his side but unfortunately I didn’t.
This hotel was simply gorgeous, everything about it was superb! Huge spacious, spotless and modern rooms and the staff were fantastic.
Stayed in April 2024
Reviewed: April 1, 2024
Michelle
United KingdomThe parking was awful. Absolutely chaotic at times. Ended up having to park the car in additional parking on a car ramp. It was unsuitable for 4x4s witnessed one guest attempt it with alloys scraping against the metal frame. On check out our car was blocked in and had to wait for the people to leave as the hotel hadn’t got the vehicle booked in. Not to mention whilst we were waiting to leave another guest had a member of staff drive there vehicle out of an extremely tight area and the poor chap ended up smashing a light lense on the building.
It was easy to get to and was in a lovely location
Stayed in April 2024
Reviewed: April 1, 2024
Heidi
United KingdomOrdered room service just before midnight. Was told about 20min, roughly an hour later food came but was burnt 🫤
Clean, spacious, facilities in room excellent
Stayed in March 2024
Reviewed: April 1, 2024
Kelly
United KingdomNothing.
The room was amazing. The bonus was having a bath, which is very limited in London. The facilities in the room were great and they thought of everything. Nespresso machine , umbrella , iron . Amazing . The bed was the most comfortable I have slept in , we just had a lovely weekend .
Stayed in March 2024
Reviewed: April 1, 2024
Kim
United KingdomHow could anyone say they didn’t like their stay!
I had booked this hotel for my husbands 30th. I emailed and asked them to add balloons and petals- even though I paid for them they were done way past what I expected! They even put a birthday cake treat in the room which we would have eaten if we wasn’t so full up. The staff at the desk when we arrived were absolutely lovely and even let my other half grab an apple juice after the bar was closed. The service, staff and just overall stay very much exceeded my expectations. I’m also sure our room was upgraded as I didn’t pay for a veiw but we got one. Our room was just beautiful and so clean.
Stayed in March 2024
Reviewed: April 1, 2024
Caila
United KingdomThe location was great, it was my partners birthday and we were upgraded to a better room. The deep tub was amazing. The bed was extremely comfy and the view from the room 'wow'.
Stayed in March 2024
Reviewed: March 31, 2024
David
United KingdomNothing
I have stayed here a number of times and all of the staff are consistently friendly and provide great service.
Stayed in March 2024
Reviewed: March 31, 2024
Danielle
United KingdomLocations
Welcoming
Stayed in March 2024
Reviewed: March 31, 2024
Aiden
United KingdomNothing
Very clean and really well presented
Stayed in March 2024
Reviewed: March 31, 2024
Helen
United KingdomLovely food in the restaurant. Great location. Enjoyed the spa but didn't have time for a massage when there was availability.
Stayed in March 2024
Reviewed: March 30, 2024
Temilola
United KingdomNothing
Very beautiful
Stayed in March 2024
Reviewed: March 30, 2024
Alison
United KingdomNothing at all. The DLR wasn’t running to the stations near the hotel. But it actually was quite positive as we walked from Canary Wharf and enjoyed the Uber boat. Would have been good to know how to get there in this circumstance in advance
Lovely hotel. Perfect for family gathering.
Stayed in March 2024
Reviewed: March 30, 2024
George
GuernseyA little annoying to get to using public transport, DLR can be quite awkward especially with bank holidays. Fire alarm went off at 2am (although this wasn't the hotels fault).
Very friendly staff when checking in. Room very spacious with incredibly comfortable bed. TV had Chromecast so you can use your own streaming services. In-house restaurant and in-room very nice. Very nice bathroom facilities. WiFi was relatively fast.
Stayed in March 2024
Reviewed: March 30, 2024
Samantha
United KingdomNothing about the property was bad
The location was perfect for us as we was going to the o2 arena which was one train stop away, had a good view and nice quiet location
Stayed in March 2024
Reviewed: March 30, 2024
Alice
IrelandA bit of a walk from station
The decorative design was mind changing
Stayed in March 2024
Reviewed: March 30, 2024
Julie
United KingdomNothing
Friendly staff, lovely room, great for the o2
Stayed in March 2024
Reviewed: March 30, 2024
Daley
United KingdomThe room i originally book from they never had any available but i had it book was abit disappointed
The view from my room was excellent
Stayed in March 2024
Reviewed: March 30, 2024
Emma
United KingdomLocations was a little isolated, particularly given public transport cancellations Bar and restaurant overpriced
Lovely room, quiet and comfortable room
Stayed in March 2024
Reviewed: March 29, 2024
Charlotte
United KingdomThe spa facilities felt a bit cold. No one was on the reception to ask where anything was. The relaxation room beds weren’t on either.
Immaculate with a very inviting interior. The cleanliness and maintenance is outstanding. It had all the amenities in the room that a woman could ask for! The bed was super comfy & there was ample space around the room. The gym facilities were very good & the staff were all very friendly. Looking forward to returning.
Stayed in March 2024
Reviewed: March 29, 2024
Naomi
United KingdomN/a
Everything from the welcome you receive when you first arrive To room service friendly and attentive staff
Stayed in March 2024
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