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12 Holloway Circus, Birmingham, B1 1BT, United Kingdom
4 January 2016
눉Rude staff, apart from check in, poor facilities, fights in hotel, manager left us standing outside for 5 mins in the freezing cold whilst he spoke to some teenagers about fighting and drinking, confessing he had had a few too! Orderd a pizza and fries- £20, was honestly really bad and smelt, the salt pot was not sealed so all the salt ended up on the fries! Shocking for what I paid for 2 nights! They need to execute the level of service expected from this hotel brand! As internationally the quality is poles apart!
눇Location, check in staff,
3 January 2016
눉Only one key , couldn't leave my partner in the room with any electric and get up and down in the lift. Toilet roll and bin not changed. Tv very limited and small.
눇Later checkouts than most hotels
3 January 2016
눉Room was not cleaned properly, was cork screw from a wine bottle on the floor and glasses provided in room were not clean. Walls inbetween room were paper thin could hear entire conversations of people in the room next door! Not what I expected of a business class room.
눇View from room
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