Stratton Street, Mayfair, Westminster Borough, London, W1J 8LT, United Kingdom
#389 of 1,008 hotels in London
Guests' ChoiceBased on 3899 hotel reviews
8.1Cleanliness
8.5
Comfort
8.7
Location
9.6
Facilities
8.2
Staff
8.8
Value for money
7.5
Free WiFi
8.9
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End of dialog contentReviewed: 23 April 2024
Peter
LuxembourgThis is very subjective and appreciate its Mayfair but some of the bar clientele at certain times of the evening are let’s say ‘edgy ‘ . It didn’t spoil the experience but be prepared for an eclectic mix of customers . Also whilst the breakfast was excellent I don’t see the need for RnB / pop music in the background ( nothing wrong with the music itself of course just the time of day ).
It delivers on the 5 star rating . It’s not cheap so your expectations are high but it generally delivers . Great staff and rooms .
Stayed in April 2024
Reviewed: 22 April 2024
Gillian
United KingdomThe cleaner knocking at 8am and when we had do not disturb they clearly did next door and banged everything they could!
It was so clean and you felt special
Stayed in April 2024
Reviewed: 22 April 2024
Tim
United KingdomWe had a family room. It was opposite the lifts which was noisy through out the night. There was no ventilation in the bathroom. The room felt very sparse for a 5 star hotel Not our normal experience at the Mayfair
Excellent staff and great location
Stayed in April 2024
Reviewed: 21 April 2024
Francesco
SwitzerlandSpa mainly for massages
In the heart of Mayfair...Great Staff...Nìce Rooms and big bathroom
Stayed in April 2024
Reviewed: 17 April 2024
Jun
Hong KongThe only thing is the bed mattress is a bit too soft.
The location is perfect. The service is very good, the second day after we checked in, the house cleaning team apparently overlooked in cleaning my room, I complained to the front desk, the matter was dealt with swiftly and to show their apology, they even sent me with a complimentary wine and GBP 150, fruit plates etc, to which I and my family felt very happy.
Stayed in April 2024
Reviewed: 15 April 2024
Akram
United Arab EmiratesThe room service
The smiling employees and the help they do to make ur stay better
Stayed in April 2024
Reviewed: 14 April 2024
Robert
United Kingdom£50 for park (but that’s London ) at breakfast I ordered a coffee waited 25 mins and I asked 3 times where it was.gave me back room no 370 overlooking building works very horrible to look at
Soft bedding felt like home,good towels and breakfast was good
Stayed in April 2024
Reviewed: 14 April 2024
Abdullah
Saudi ArabiaThe hotel doesn't deserve the five star , it should be 4 stars but the price I got was valauable
The location, the staff were very welcoming, the breakfast was okay not bad.
Stayed in April 2024
Reviewed: 14 April 2024
Ali
Turkeykonum
Stayed in April 2024
Reviewed: 13 April 2024
Jane
United KingdomThe staff in the spa were very pleasant but it was a little confused as to what areas were available
Breakfast was very good
Stayed in March 2024
Reviewed: 12 April 2024
Brian
PolandThe bar and restaurant did not meet the standards I expected, prompting us to dine and drink elsewhere. One would anticipate better from such a prestigious hotel.
The staff is amazing and helpful. We arrived earlier than our check-in time, but they took care about everything. The rooms are quiet and the beds are amazingly comfort. The rooms provide everything you need and are very spacious. Check-in and check-out 10/10 - Safety 10/10 - Location 10/10 - Rooms 10/10 - Staff 10/10
Stayed in March 2024
Reviewed: 9 April 2024
Alison
United KingdomNothing
Everything
Stayed in April 2024
Reviewed: 6 April 2024
Samuel
United KingdomNothing
Great hotel in a great location
Stayed in April 2024
Reviewed: 5 April 2024
Alistair
United KingdomReception and Bar Staff very friendly. Got a nice upgrade to our room. Walk in shower, to to watch in the bath - all lovely.
Stayed in April 2024
Reviewed: 4 April 2024
Helena
Spainthe bathroom smelled very bad
Stayed in March 2024
Reviewed: 4 April 2024
Barry
United KingdomPerhaps music in bar just a little too loud - conversation was difficult
Excellent vibrant bar King size bed in room and all conceivable facilities - tea/coffee making, hair dryer, dressing gowns, water etc etc - even an umbrella!! Location is fantastic - right on edge of Berkeley Square
Stayed in March 2024
Reviewed: 3 April 2024
Scott
United Kingdomrestricted menu in the lounge bar .
as a frequent visitor to the hotel it would continue to be my first choice .
Stayed in March 2024
Reviewed: 2 April 2024
Francisco
ColombiaN/A
Breakfast excellent Excellent Location
Stayed in March 2024
Reviewed: 1 April 2024
Patrick
United KingdomRooms are not decorated very nice
Location
Stayed in March 2024
Reviewed: 1 April 2024
Arthur
IrelandRestaurant was terrible worst food I have eaten in a very long time and totally overpriced. Breakfast was a buffet and as most buffet breakfasts only Luke warm.
Central location and nice room
Stayed in March 2024
Reviewed: 1 April 2024
Hanan
KuwaitThe rooms style need to be more modern compared to lobby which is amazing
Location Room size
Stayed in January 2024
Reviewed: 29 March 2024
Andrea
AustraliaBar prices high
Great location Clean and very comfortable Easy walk to main attractions
Stayed in March 2024
Reviewed: 26 March 2024
Dace
LatviaThe staff was friendly and helpful.
Stayed in March 2024
Reviewed: 26 March 2024
Nina
MonacoThere was some missings in the room, and the fact as being a guest hotel you have to pay extra for using a spa :/
It was clean, friendly staff, good location, nice interior, spacious room.
Stayed in March 2024
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