TV was not working in the room but was swapped very quickly. However, the stand did not fit on the table so was left pointing away from where you would watch it. Had to move a unit of furniture to actually watch it. Based on the noise (overlooking Leicester square), some earplug would have been a nice touch!

Location was perfect for what we wanted. Staff were superb. Nothing was too much trouble!

Stayed in April 2024

We stayed at the front of the hotel so as expected, there is considerable noise from the square into the early hours. Found out afterwards that reception have ear plugs on request but these would have been better in the room as I didn’t think to ask!

Fabulous location in the heart of Leicester Square, so well placed to get to everything we wanted to. Incredibly helpful staff who looked after us ( I was travelling with my 13yo son who is a wheelchair user) and were very accommodating to ensure we had enough space for his chair. Looked after our luggage whilst we shopped too. Room was spotlessly clean, well equipped and we loved the Nespresso machine & full size smeg fridge. Gorgeous toiletries and lots of fluffy towels in the bathroom too.

Stayed in April 2024

My room was a little noisy and I would have appreciated Netflix, esp as the hotel is quite expensive.

The staff were very helpful and location superb.

Stayed in April 2024

Wifi was quite slow

Excellent central location close to the business district and close proximity to attractions. Big rooms and the most delicious breakfast. The staff at the reception and the breakfast are kind and helpful.

Stayed in March 2024

Booked a twin room but none available apparently.

Location staff and a good breakfast

Stayed in April 2024

The room was quite warm - the AC didn't work though to be fair we didn't call down to get it resolved as we only stayed one night. Our guess is it wasn't turned on yet for the season since it was early April. Windows didn't open so that wasn't an option. It was quite loud on a Saturday night, even with ear plugs in, but its a central London location so that's to be expected (we were facing into the square). Housekeeping knocked vigorously and for a long time at our door at about 830pm to see if we needed anything. Given I had just flown overseas and was already passed out asleep with jet lag, this was not ideal. My UK friend was still awake though and eventually went to the door in her pj's to tell them to leave. Maybe 830pm is not the time to knock on hotel room doors?? Only other funny/odd thing we found was everything in the room was askew....mirrors mounted to the walls at a slant, art hung crooked, shower wall hardware installed at a 25 degree angle. It in no way impacts anything but we did find it hilarious that everything was bolted to the walls crooked.

We were upgraded at check-in to a suite, likely due to the fact that they couldn't meet our request for a two room bed, which was a great solution. The suite gave us a king bed and a pull out bed which worked for us. The bathroom was large, with lots of large plush towels and a heated towel rack (one of my favorite things about the UK are those heated towel racks). The bed was comfortable as well. Everything was quiet clean. The hotel location was fantastic, with lots of restaurants, shopping and museums within minutes walk. Staff were friendly and they held our bags in a secure area after check out.

Stayed in April 2024

Rooms were a bit dated

Great location, staff were fantastic and helpful

Stayed in April 2024

Ancient carpets that look very tired and feel dirty. Our windows stared directly across the office building, and we had to keep our shades down constantly. That was not very enjoyable.

Almost everything

Stayed in April 2024

mattress not so comfortable

Fantastic breakfast.

Stayed in April 2024

Our room had I think the boiler room or a water leak next to it so there was non stop dripping all night

Really comfortable bed and lovely staff. Perfect location and good amenities.

Stayed in April 2024

Hotel rooms are already a bit dated. For the price I think that coffee pads in the room could be filled up every day.

Service was very good, friendly and helpful. Bathroom was very spacious.

Stayed in April 2024

Slightly expensive but overall worth it!

The location of this property is the biggest feature! We came to watch a show and then go to London dungeons the next day and it was all within walking distance. Staff were attentive and friendly, and the room was clean, beds were incredibly comfortable.

Stayed in April 2024

I was staying with my son and had specifically specified a twin room. However, because I'd booked via Booking.com, we had to make to with a king sized bed which wasn't ideal. No draught beer in the bar.

Location was amazing and very comfortable and clean.

Stayed in March 2024

Decor and room a little dated

Loved the location Breakfast was amazing Bedlinen was luxurious

Stayed in March 2024

The furniture in the room is outdated

Serious excellent and location is very good. It’s near the places we wanted to visit.

Stayed in March 2024

We wish it had a pool!

Location and service was marvellous.

Stayed in March 2024

Location

Stayed in March 2024

Nothing

Location is perfect, room was clean and well presented

Stayed in March 2024

Not like I don’t like but it different than I use to custom from! Like staff will knock at your doors asking if you need anything??

This hotel is centralized of everything! Great stay for first timers! 5 minutes walk to most of the area

Stayed in March 2024

Rooms are bit old

Location and bar with restaraunt downstairs

Stayed in February 2024

Even though the quality of the breakfast is excellent, I think that there can be more choices for a five-star hotel. For example, in my opinion, there would be more cheese options. Also, the milk on the tables sometimes contains dust, therefore they can be serviced as closed.

The hotel location is the best! Transportation from Heathrow Airport to the hotel was so easy via Piccadilly Line. Moreover, you can go to many touristic areas by walking from the hotel. Furthermore, it was very clean, and the bed was extremely comfortable! Overall, my experience in the hotel was very nice.

Stayed in March 2024

My partner didn't rate the background music.

Attentive and helpful staff at breakfast and evening dining. Somewhat limited selection for evening dining, but flavoursome nonetheless.

Stayed in March 2024

Position of the TV

Location is excellent, very quiet even though we were in Leicester Square but we were in a room at the back of the hotel. Didn't have breakfast as chose to eat elsewhere, however staff were excellent and the concierge was very knowledgeable, they even loaned us an umbrella as it was raining heavily on one of the days. The only comment I would make was that the TV wasn't in a very accessible position to watch in relation to the bed, but that's just a minor detail, would definitely stay again

Stayed in March 2024

It was an odd shaped room. There were no drawers to unpack into. I cannot relax if I have to live out of a suitcase for days on end.

The location was good. We have stayed here before

Stayed in March 2024