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745 Bath Road, Heathrow, Cranford, Hounslow, TW5 9QE, United Kingdom
July 2, 2015
눇Vanessa, who checked us in was very welcoming, helpful and accommodating with our request for a late checkout. It made our evening flight out the next day more relaxed and refreshing because of the later checkout. The weather was particularly hot so we were able to shower and freshen up before our flight. Thank you Vanessa
July 2, 2015
눉I arrived 1.5hrs early for checkin, the room not ready so I settled to wait receptionist said she would inform me when it was ready - she did not, I had to ask almost an hour later. "Oh yes it's ready" she gave me the key tab without any mention where, which number room just shoved the key across the worktop. Room was comfortable with an iron & board, hairdryer, Large TV, Kettle, but no fridge!! Bathroom was dirty from the previous guest with labels from garments on the floor for two days. I booked a twin room and was shown to a double - so again I waited while they split the beds into singles. No communication between the inefficient receptionist and the women working in housekeeping. Meals very over priced - made the mistake of ordering two glasses of wine £16!!! No place for guests to sit outside apart from the smoking area.
눇Good bathroom for disabled guests, room on 3rd floor with access by public lift to all floors. Located near small shops & a supermarket. Hoppa Bus service to Heathrow very good, as is the public bus service.
June 30, 2015
눉Arrived 9pm for early start the following morning. Room was a double yet we had booked a twin. Left waiting (despite increasingly approaching the lone receptionist who was overwhelmed with guest queries) for an hour and a half for room to be prepared - allegedly there was only one member of staff in the whole place who knew how to separate the bed into two, and he was 'very busy'. All our plans for an early refreshing rest before our long hall flight were dashed.
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