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195 Sussex Gardens, Hyde Park, Westminster Borough, London, W2 2RJ, United Kingdom
15 October 2015
10 October 2015
눉We had booked a room for four in an annex but we were put up in a room for 5 up many flights of stairs right at the top of the building. Therefore very little space. We also object we were not given the option of paying in the currency of our choice and that someone had the audacity to sign my name on a card sale voucher authorizing that I "have chosen not to use the mastercard currency conversion process and I agree that I will have no recourse against mastercard concerning the currency conversion or its disclosure" This matter was taken up with them by email and we were offered a correction if we so wished. However, as a matter of principle the hotel should not be allowed to continue with this practice.
눇The location near Hyde Park and two underground stations
13 October 2015
눉Although room was good we would of appreciated knowing before booking that we were going to be in the annexe building.
눇Friendly and helpful staff. Felt well looked after. Received complimentary wine and scrambled eggs.. Very nice touch. Good humour.
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