Skip to main content
  1. Hotel reviews homepage
  2. UK hotel reviews
  3. Devon hotel reviews
  4. Torquay hotel reviews
  5. Reviews of Richmond Hotel

Reviews of Richmond Hotel 2 stars

Croft Road, Torquay, TQ2 5UD, United Kingdom

#43 of 44 hotels in Torquay

Guests' Choice

Review score

Based on 1380 hotel reviews

4.4

Score breakdown

  • Cleanliness

    5.2

  • Comfort

    5.3

  • Location

    7.3

  • Facilities

    4.8

  • Staff

    6.5

  • Value for money

    5.6

  • Free WiFi

    5.2

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 21 December 2023

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Generaly not great.

    Parking.

    Stayed in December 2023

  • Reviewed: 10 December 2023

    5.0
    I will never come to this hotel in my life again
    • Business trip
    • Group
    • Standard Triple Room
    • Stayed 5 nights
    • Submitted via mobile

    The manager have some friends ,they party and smoke weed and we cannot rest properly in our rooms because was to much noise. On Saturday was to much noise and he did not know how to dispense the noisi people who bang and slam all the dors from 2nd floor. We could not sleep all night just because the manager doesn't do his job properly

    No breakfast served

    Stayed in December 2023

  • Reviewed: 17 November 2023

    4.0
    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 28 October 2023

    4.0
    Do not stay here
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room is very very outdated an the furniture is falling apart, the lights above the bed had to be turned on an off about five time before it worked, radiator didn't work so spent the night freezing cold. Nobody was around when we left so there was nothing we could do about the issues we had. NEVER AGAIN!!!!!!!!

    The young man on reception in the evening was really nice an very helpfull, we requested an extra pillow and more coffee and sugar an he got it for us in a few minutes.

    Stayed in October 2023

  • Reviewed: 19 October 2023

    4.0
    Disappointing
    • Leisure trip
    • People with friends
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    No staff on reception no television

    Very. Good value for money if you just need a bed and somewhere to wash

    Stayed in October 2023

  • Reviewed: 6 September 2023

    5.0
    You get what you pay for
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    Strong smell of paint, bunk bed were noisy,

    The location is great, shops within walking distance. Nice Turkish place down the road. Has Parking and gave fresh towels. Host was nice.

    Stayed in September 2023

  • Reviewed: 5 September 2023

    5.0
    Budget Hotel & as price was low wasn’t expecting the Ritz
    • Leisure trip
    • Family with young children
    • Superior Triple Room with Sea View
    • Stayed 2 nights

    Sliding glass doors leading onto balcony not put on correctly ( gap between other & if pushed might cause injury to possibly child ?) Couldn’t decide if it was the water or kettle but ended buying bottle to make tea) Single bed wonky

    View from room on balcony fantastic Large bathroom which is a plus when with daughter

    Stayed in August 2023

  • Reviewed: 3 September 2023

    5.0
    Was ok for night
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    No bar games room entertainment

    Ok area

    Stayed in September 2023

  • Reviewed: 1 September 2023

    5.0
    It was okay, we managed, but it could have been better.
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Some facilities were not working properly. I.e. fan in bathroom, tv Cleanliness including the smell- air fresheners needed around property and in each room.

    Price Availability of different room types, I.e triple rooms, double rooms

    Stayed in August 2023

  • Reviewed: 29 August 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    No bins In room. Staff Is rude. Shower was not working. Couldn't use it as it's too hot water coming out. Didn't receive the room that was advertised in the website.

    Stayed in August 2023

  • Reviewed: 28 August 2023

    4.0
    Somewhere to sleep but take a tetanus jab first.
    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    •Windows that didn’t close properly. •Tilted and stained lampshades. •Scratched and damaged bedside cabinets. •Constantly dripping taps in bathroom. •Nonchalant staff that have lost the will to live. •over 90 minutes to check-in, even though I arrived at 3.30pm. •hairs inside throw-away paper cups that were provided in the room. •no chain on bedroom door meaning staff could potentially unlock and walk in at any given moment. •random staff member walking in at 8pm and claiming they received an emergency call from my room even though they didn’t. •no phone in room proving the above point even more alarming. Were the staff actually on the rob? •broken, uneven and creaky staircases all over the building. •peeling and ripped fake leather chairs on balcony. •litter and bird shit obscuring view from balcony. •discharged trash and suitcases in hotel garden. •poorly, misguided directions provided by staff. •an impending sense of doom throughout stay.

    Location.

    Stayed in August 2023

  • Reviewed: 28 August 2023

    5.0
    Needs a deep clean.
    • Leisure trip
    • Family with young children
    • Superior Triple Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The beds need replacing they were extremely uncomfortable and very noisy. When I arrived, I had to clean the bathroom to my standard, and when I asked for towels, they only had one. The rooms need a deep clean, and the curtains need replacing as they have damp spores on them. The lift was out of order, which meant me and my children had to drag our luggage up to the second floor. The carpets going up the stairs don't match. Overall, the hotel needs to improve its appearance and cleanliness.

    The view from the balcony is nice.

    Stayed in August 2023

  • Reviewed: 23 August 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Tampons littered the car park just outside hotel. We Was there for 2 days so was the Tampons litter. Had to pay £10.00 per day for car park per day .pay in cash.

    Was in a great location.

    Stayed in August 2023

  • Reviewed: 17 August 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Quadruple Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Being charged for the stay twice

    The seaview and balcony

    Stayed in August 2023

  • Reviewed: 13 August 2023

    3.0
    Book some where else
    • Leisure trip
    • Family with young children
    • Quadruple Room with Sea View
    • Stayed 6 nights
    • Submitted via mobile

    The room was not very clean when we arrived ,,some parts of the hotel were in disrepair.the doors to each floor were filthy the banisters were filthy the hotel was more a hostel ..I ended up going to Tesco to buy cleaning products ,,no clean linen or towels provided even after a 6 day stay .the only refreshments we received where the ones we got on the first day ,and they were just thrown on the surface ,rubbish and bin bags spotted all over the outside ,,a swimming pool room had smashed windows boarded up

    The sea view

    Stayed in August 2023

  • Reviewed: 12 August 2023

    5.0
    Helpful staff and ok for 1 night
    • Business trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    Grounds untidy and a lot of rubbish scattered around the outside

    Close to the beach

    Stayed in August 2023

  • Reviewed: 11 August 2023

    3.0
    Very unsatisfactory
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Very disappointed the room was a lovely size but untidy, rubbish every where outside and definitely not family friendly. I booked for 2 nights only stayed one

    Stayed in August 2023

  • Reviewed: 11 August 2023

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    It was suitable for my needs

    It was better then sleeping in a tent ⛺️

    Stayed in July 2023

  • Reviewed: 10 August 2023

    4.0
    At least the bed was comfy....
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Being woken in the morning by the Police escorting a prostitute from the building Takeaway cardboard cups in the room that never got replaced Broken lights above the bed Stains on the carpet. The sound of someone constantly pacing around the room above us all through the night The lack of staff to speak to about issues I think that's enough.....

    The bed was really comfortable!

    Stayed in August 2023

  • Reviewed: 4 August 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The windows didn't fit the frames so could hear outside noises and people were noisy outside window I guess waiting for a taxi. Also meant I had to keep curtains closed all the time as people could see into my room. Looked like blood staines in bathroom on window call by toiletries. Hotel looked like it was being refurbished. Couldn't use rooms on ground floor which looked like it could have been a bar and lounge. Carpets being laid in reception and other two rooms had stuff everywhere. Tv control didn't work but no one on Reception 6.30pm to ask for help. Managed to use buttons on TV instead.

    It was close to beach. It had a bath. It was a big room. There were tea and coffee facilities although was a paper cup.

    Stayed in August 2023

  • Reviewed: 2 August 2023

    3.0
    Very poor but good location
    • Leisure trip
    • Family with young children
    • Standard Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel room very Dirty

    Friendly staff

    Stayed in July 2023

  • Reviewed: 1 August 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night
    • Submitted via mobile

    The double bed was two singles pushed together and the mattress was very uncomfortable could feel every spring. Woke in agony.

    The staff were really friendly

    Stayed in June 2023

  • Reviewed: 18 July 2023

    4.0
    This hotel is good if you want to stay somewhere cheap, that isn’t cleaned or staffed correctly
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The property was not clean, had pink mold in the shower room, extractor fan in our room did not work, the staff was barely ever at the reception so it was difficult to get things you needed like more toilet roll as they only left half a roll from the people before us.

    The property is in a good location in Torquay, near the beach and town

    Stayed in July 2023

  • Reviewed: 17 July 2023

    5.0
    Passable
    • Business trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    as said before have stayed in worse places it was suitable for my needs

    I travel for work and have stayed in all sort of accommodation it was better then staying in tent as I work in sec it was what available at time .

    Stayed in July 2023

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: