Croft Road, Torquay, TQ2 5UD, United Kingdom
#43 of 44 hotels in Torquay
Guests' ChoiceBased on 1380 hotel reviews
4.4Cleanliness
5.2
Comfort
5.3
Location
7.3
Facilities
4.8
Staff
6.5
Value for money
5.6
Free WiFi
5.2
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End of dialog contentReviewed: 21 December 2023
David
United KingdomGeneraly not great.
Parking.
Stayed in December 2023
Reviewed: 10 December 2023
Cornel
United KingdomThe manager have some friends ,they party and smoke weed and we cannot rest properly in our rooms because was to much noise. On Saturday was to much noise and he did not know how to dispense the noisi people who bang and slam all the dors from 2nd floor. We could not sleep all night just because the manager doesn't do his job properly
No breakfast served
Stayed in December 2023
Reviewed: 17 November 2023
Coco
United KingdomThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 28 October 2023
Healey
United KingdomThe room is very very outdated an the furniture is falling apart, the lights above the bed had to be turned on an off about five time before it worked, radiator didn't work so spent the night freezing cold. Nobody was around when we left so there was nothing we could do about the issues we had. NEVER AGAIN!!!!!!!!
The young man on reception in the evening was really nice an very helpfull, we requested an extra pillow and more coffee and sugar an he got it for us in a few minutes.
Stayed in October 2023
Reviewed: 19 October 2023
Alison
United KingdomNo staff on reception no television
Very. Good value for money if you just need a bed and somewhere to wash
Stayed in October 2023
Reviewed: 6 September 2023
Mohammed
United KingdomStrong smell of paint, bunk bed were noisy,
The location is great, shops within walking distance. Nice Turkish place down the road. Has Parking and gave fresh towels. Host was nice.
Stayed in September 2023
Reviewed: 5 September 2023
Carolyn
United KingdomSliding glass doors leading onto balcony not put on correctly ( gap between other & if pushed might cause injury to possibly child ?) Couldn’t decide if it was the water or kettle but ended buying bottle to make tea) Single bed wonky
View from room on balcony fantastic Large bathroom which is a plus when with daughter
Stayed in August 2023
Reviewed: 3 September 2023
Leah
United KingdomNo bar games room entertainment
Ok area
Stayed in September 2023
Reviewed: 1 September 2023
Kulvinder
United KingdomSome facilities were not working properly. I.e. fan in bathroom, tv Cleanliness including the smell- air fresheners needed around property and in each room.
Price Availability of different room types, I.e triple rooms, double rooms
Stayed in August 2023
Reviewed: 29 August 2023
Chowdhury
United KingdomNo bins In room. Staff Is rude. Shower was not working. Couldn't use it as it's too hot water coming out. Didn't receive the room that was advertised in the website.
Stayed in August 2023
Reviewed: 28 August 2023
Ryan
United Kingdom•Windows that didn’t close properly. •Tilted and stained lampshades. •Scratched and damaged bedside cabinets. •Constantly dripping taps in bathroom. •Nonchalant staff that have lost the will to live. •over 90 minutes to check-in, even though I arrived at 3.30pm. •hairs inside throw-away paper cups that were provided in the room. •no chain on bedroom door meaning staff could potentially unlock and walk in at any given moment. •random staff member walking in at 8pm and claiming they received an emergency call from my room even though they didn’t. •no phone in room proving the above point even more alarming. Were the staff actually on the rob? •broken, uneven and creaky staircases all over the building. •peeling and ripped fake leather chairs on balcony. •litter and bird shit obscuring view from balcony. •discharged trash and suitcases in hotel garden. •poorly, misguided directions provided by staff. •an impending sense of doom throughout stay.
Location.
Stayed in August 2023
Reviewed: 28 August 2023
Tellisa91
United KingdomThe beds need replacing they were extremely uncomfortable and very noisy. When I arrived, I had to clean the bathroom to my standard, and when I asked for towels, they only had one. The rooms need a deep clean, and the curtains need replacing as they have damp spores on them. The lift was out of order, which meant me and my children had to drag our luggage up to the second floor. The carpets going up the stairs don't match. Overall, the hotel needs to improve its appearance and cleanliness.
The view from the balcony is nice.
Stayed in August 2023
Reviewed: 23 August 2023
Peter
United KingdomTampons littered the car park just outside hotel. We Was there for 2 days so was the Tampons litter. Had to pay £10.00 per day for car park per day .pay in cash.
Was in a great location.
Stayed in August 2023
Reviewed: 17 August 2023
Caroline
United KingdomBeing charged for the stay twice
The seaview and balcony
Stayed in August 2023
Reviewed: 13 August 2023
Tracy
United KingdomThe room was not very clean when we arrived ,,some parts of the hotel were in disrepair.the doors to each floor were filthy the banisters were filthy the hotel was more a hostel ..I ended up going to Tesco to buy cleaning products ,,no clean linen or towels provided even after a 6 day stay .the only refreshments we received where the ones we got on the first day ,and they were just thrown on the surface ,rubbish and bin bags spotted all over the outside ,,a swimming pool room had smashed windows boarded up
The sea view
Stayed in August 2023
Reviewed: 12 August 2023
Joanne
United KingdomGrounds untidy and a lot of rubbish scattered around the outside
Close to the beach
Stayed in August 2023
Reviewed: 11 August 2023
Arbion
United KingdomVery disappointed the room was a lovely size but untidy, rubbish every where outside and definitely not family friendly. I booked for 2 nights only stayed one
Stayed in August 2023
Reviewed: 11 August 2023
Angelo
United KingdomIt was suitable for my needs
It was better then sleeping in a tent ⛺️
Stayed in July 2023
Reviewed: 10 August 2023
Colin
United KingdomBeing woken in the morning by the Police escorting a prostitute from the building Takeaway cardboard cups in the room that never got replaced Broken lights above the bed Stains on the carpet. The sound of someone constantly pacing around the room above us all through the night The lack of staff to speak to about issues I think that's enough.....
The bed was really comfortable!
Stayed in August 2023
Reviewed: 4 August 2023
Julie
United KingdomThe windows didn't fit the frames so could hear outside noises and people were noisy outside window I guess waiting for a taxi. Also meant I had to keep curtains closed all the time as people could see into my room. Looked like blood staines in bathroom on window call by toiletries. Hotel looked like it was being refurbished. Couldn't use rooms on ground floor which looked like it could have been a bar and lounge. Carpets being laid in reception and other two rooms had stuff everywhere. Tv control didn't work but no one on Reception 6.30pm to ask for help. Managed to use buttons on TV instead.
It was close to beach. It had a bath. It was a big room. There were tea and coffee facilities although was a paper cup.
Stayed in August 2023
Reviewed: 2 August 2023
David
United KingdomHotel room very Dirty
Friendly staff
Stayed in July 2023
Reviewed: 1 August 2023
Carla
United KingdomThe double bed was two singles pushed together and the mattress was very uncomfortable could feel every spring. Woke in agony.
The staff were really friendly
Stayed in June 2023
Reviewed: 18 July 2023
Ella
United KingdomThe property was not clean, had pink mold in the shower room, extractor fan in our room did not work, the staff was barely ever at the reception so it was difficult to get things you needed like more toilet roll as they only left half a roll from the people before us.
The property is in a good location in Torquay, near the beach and town
Stayed in July 2023
Reviewed: 17 July 2023
Angelo
United Kingdomas said before have stayed in worse places it was suitable for my needs
I travel for work and have stayed in all sort of accommodation it was better then staying in tent as I work in sec it was what available at time .
Stayed in July 2023
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