Perfect location for spending time in Richmond park. The staff are always lovely and the spa is great for relaxing.

Stayed in April 2024

Difficult to control the temperature of the room as it was controlled by an air conditioning unit which kept turning itself off (got a bit warm at night). No view from window.

Great location right next to Richmond park. Spa was a definite bonus. Room was cosy and bed was very comfy. Staff were cheerful and helpful. Had dinner in the restaurant when we arrived on Friday night and food was very nice.

Stayed in April 2024

Slight issue with the drainage in room but got moved straight away.

Good parking. Welcome drink. Nicely decorated. Accommodating staff. They organised some v nice flowers for me. Spa is great. Good cocktail in the bar when we got back from dinner

Stayed in April 2024

Chair in front of desk wouldn't fit room could have been cleaner,dusty bathroom

Loved the quirky decor

Stayed in April 2024

One light was out in bedroom, asked for it to be fixed but wasn’t, suspect it might have been forgotten.

Clean, nicely decorated, good restaurant serving nice breakfast with lots of options, very helpful staff, excellent spa and fantastic location.

Stayed in April 2024

Air con

The facilities and clean rooms. Close to shops

Stayed in April 2024

Good location close to restaurants, river and park

Stayed in April 2024

Location and ease of parking

Stayed in April 2024

Great standard of room, really decent size. I didn't get a chance to use all the facilities, but the ones I did use were perfect. Also facilities in the room itself were ideal. Big, clean bathrooms, good coffee, good internet, great beds.

Stayed in April 2024

I was not so enamoured with the food.

It was tranquil and private. Staff at the spa were attentive but also around the spa they glided quietly allowing for full relaxtiom. Children’s time in pool limited- I think this is ideal.

Stayed in March 2024

Our room had no out look bit claustrophobic

Location

Stayed in January 2024

The spa feels quite premium but it’s missing dressing gowns and slippers which would have made it a much better experience.

Lovely hotel! The spa was such an added bonus, especially the outdoor bit. It was really quiet too. The rooms had lovely touches. Everything was spotless. A really great stay.

Stayed in April 2024

A little let down by the spa, it was very busy too

Location Characterful building Onsite Gym with good equipment Room furnishing and design Big Bathroom Swimming pool Location on the hill by the park

Stayed in March 2024

Breakfast was sub-par - I felt like the full English was half. I asked "wheres the other half".

Stayed in March 2024

Staff were not very pleasant, room didn’t come with enough towels (1 Adult), no robes and slippers and when requesting, the staff couldn’t help and made us go to the spa to ask for them. Air conditioning was not usable and had to be requested with reception. Room service forgot my drink and was a while to come. Also charged for a service charge despite them adding a £5 extra charge for room service too. Menu could be improved at restaurant to include bar snacks, and more options to justify amount.

Facilities, cleanliness, bar, and spa.

Stayed in April 2024

Room walls not at all soundproof so was disturbed by any conversation and for one night loud ****ing noises from neighbouring residents when trying to sleep. Hotel staff were helpful when asked but could not fix multiple guests partying to 4am.

Great location, excellent staff, comfy bed, nice interior design, great restaurant, use of really nice spa.

Stayed in March 2024

We had our room upgraded but it was smaller than previous rooms we’ve stayed in there and very dark. We would have stayed on the Saturday too but the room price was hiked from £159 to £339-and we needed 2 rooms so unfortunately well beyond our budget.

Love the ambiance of the hotel. The spa is amazing and thoroughly enjoy after a long drive down.

Stayed in March 2024

There is no a porter at the front door of hotel No one welcoming and seeing off the guests neither helping to carry luggages even though there are stairs to get a reception.

Room was pretty and spacious. Good design. Many good places to walk around.

Stayed in March 2024

It's the second time I've stayed here and both times there have been issues with the spa - this time there was a chlorine problem so the pool was closed for about 5 hours in the morning - this was disappointing as I mainly chose the hotel for the pool. Staff were not very helpful and couldn't say when it would re-open. The room I was given, considering the cost, was also a bit disappointing with no view - the small window backed onto an internal corridor.

Second time I've stayed here - I love the vibe and feel of the hotel - it's modern, clean, stylish, and I love the spa area, it was nice and quiet in the evening. The restaurant/bar is also really nice with delicious food and cocktails.

Stayed in March 2024

12.5% optional service charge on overpriced average breakfast. I don’t expect to pay service on breakfast when I’m paying to stay overnight! Likewise parking charges when the hotel next door has free parking.

Beautiful spa and well equipped gym. Nicely decorated room if a little small.

Stayed in March 2024

Breakfast should have been included in the price Pool area seemed a little dirty

staff were lovely and bed was really comfortable

Stayed in February 2024

Parking arrangements

Beautiful decor, fab spa and very comfortable room.

Stayed in March 2024

Really lovely property but I wouldn’t recommend it to anybody who has a problem with stairs

property and room lovely

Stayed in March 2024

Bathroom was boiling hot all through the stay, despite the window being open and none of the radiators being on. Extractor fan in the bathroom was coated in dust and really dirty. When we had breakfast, we ordered poached eggs and when they came, we had fried eggs. When I told the server this issue, she looked angry that I had even mentioned it and reluctantly took the breakfast back to the kitchen.

Good location to explore Richmond and Richmond Park. Close to Kew Gardens and Twickenham. Check in staff were friendly and helpful. Breakfast was delicious and spa facilities were good.

Stayed in March 2024