18 Albert Embankment, Lambeth, London, SE1 7TJ, United Kingdom
#362 of 1,004 hotels in London
Guests' ChoiceBased on 10328 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.9
Facilities
8.4
Staff
8.5
Value for money
7.7
Free WiFi
8.5
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End of dialog contentReviewed: 18 April 2024
Tan
SingaporeNothing
Location - minutes walk to Vauxhall train station with connectivity to other parts of London. Also bus stop right at the door step.
Stayed in April 2024
Reviewed: 18 April 2024
Jenny
United KingdomPoor lighting in places.. E.g. lifts and foyer toilets
Friendly staff and good location
Stayed in April 2024
Reviewed: 16 April 2024
Lenka
United KingdomThe pool could of been bigger.
The ambience of the hotel was amazing. Attentive staff, the location was perfect (Waterlooo and Vauxhall Station within walking distance) the views overlooking the River Thames from the River Lounge Suite were just bliss 👌
Stayed in April 2024
Reviewed: 16 April 2024
Sandra
GermanyComplete chaos at breakfast. Unskilled staff at breakfast. Empty buffet trays not refilled on time. My full plate was taken away when I had just gone to get a juice, despite placing knife and fork in the appropriate way. Our shower had mold all over it. Black hair in shower upon our arrival (we are both blonde), very disgusting.
Room and bed very nice. Amazing view. Choice of breakfast and food at restaurant very good. Staff very friendly.
Stayed in April 2024
Reviewed: 16 April 2024
Ciaran
IrelandThere were jelly babies stuck to the ceiling of my room! And the TV was faulty.
Very good staff. Very professional and courteous. Very good food too.
Stayed in April 2024
Reviewed: 16 April 2024
Abdelfattah
MoroccoEverything
Stayed in April 2024
Reviewed: 16 April 2024
Avni
United KingdomThe fire alarm went off at 1.30am and startled me! It was a inconvenience as I believe it was a test that was mean to go off at 1:20pm. This ruined my sleep and I could sleep after it.
Stayed in April 2024
Reviewed: 15 April 2024
Oliver
United KingdomService was hit and miss. Our bar experience wasn't great. We had to wait 20 mins and then raise our hand to get service. The bar man was clearly inexperienced and took a while to create our drinks. They were not great for the money. Breakfast in the room was pricey and they forgot the yogurt, fruit and butter. It took an hour to arrive
The location and the quality of the room
Stayed in April 2024
Reviewed: 14 April 2024
Susan
United KingdomIt’s a walk (about 10mins) from Vauxhall tube.
Beautiful hotel with very nice staff. Convenient location and all the facilities you need.
Stayed in April 2024
Reviewed: 14 April 2024
Rebecca
United KingdomLack of vegan/ healthy options for breakfast.
Love staying here. My regular favourite. The only downside is there are no Vegan/Special dietary options for breakfast. Otherwise this would be a 10/10. Friendly and accommodating staff. Clean and amazing views. I always feel so relaxed here and well looked after.
Stayed in March 2024
Reviewed: 14 April 2024
Helen
United KingdomIt was rather more basic than expected for a superior room.
Stayed in April 2024
Reviewed: 13 April 2024
Sara
United KingdomBathroom was dirty
Location
Stayed in April 2024
Reviewed: 13 April 2024
Amy
United KingdomCustomer services need improving
The festivities were great.
Stayed in March 2024
Reviewed: 12 April 2024
Ross
IrelandClean rooms, great location.
Stayed in April 2024
Reviewed: 11 April 2024
Simone
United KingdomRoom not as soundproof as previous rooms I’ve stayed in at this hotel. Not enough plug sockets
Convenient location.
Stayed in April 2024
Reviewed: 11 April 2024
خالد
Saudi ArabiaYou hadn’t smart TV
Every thing was fine
Stayed in April 2024
Reviewed: 11 April 2024
Cahill
IrelandNothing really apart from we had no view at all.
The location and the decorations.
Stayed in March 2024
Reviewed: 11 April 2024
Andy
United Kingdomair con is too noisy
great location, easy access, good prices for London, staff are great
Stayed in April 2024
Reviewed: 10 April 2024
Sandra
United KingdomCentral , comfortable clean
Stayed in April 2024
Reviewed: 10 April 2024
Leila
United KingdomAbout 20 mins from Vauxhall tube station Lovely room and comfy bed
Stayed in April 2024
Reviewed: 9 April 2024
Mad_nomad
United Kingdomquite expensive
Stayed in February 2024
Reviewed: 9 April 2024
Holly
United KingdomThe staff were not the friendliest. I have recently had surgery and as a result have been on crutches / wheelchair for the past few weeks. The wheelchair unfortunately didn’t fit in the car. My partner rang the hotel and they said they would be as accommodating as possible. This was unfortunately not the case. I asked for breakfast (that we pre paid for) to be delivered to my room one morning as my partner was out and I couldn’t get to and from the bar on my own on crutches. The staff were unhelpful and said that I had to book the breakfast the day before if I wanted it delivered to my room. This was not explained on check in despite us raising the issue of my mobility. In general the staff were quite unfriendly and we felt as though everything we asked for (I.e bringing bags to room) was too much to ask for.
Location was perfect. Nice bar and restaurant
Stayed in April 2024
Reviewed: 9 April 2024
تركي
Saudi Arabia...
The hotel is modern and clean and is located near some of London famous tourist attractions like London Eye and Big Ben (5 min walk)
Stayed in April 2024
Reviewed: 9 April 2024
Denise
United KingdomSlow reception Overly busy breakfast area
Comfortable room Location
Stayed in April 2024
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