The only thing we didn’t like about our stay was when we were in the spa no one collects you for your treatment. We were told to return to reception 10 minutes before to fill our consultations in but we felt like we were clocked watching in the spa. Just a personal opinion. Absolutely amazing otherwise.

The hotel was absolutely beautiful. We were stunned with how immaculate the building is.

Stayed in February 2024

The spa needs improvement to align with the style and quality of the property.

Stunning property with lovely period features , we really enjoyed all the rooms to relax in and the restaurants and bar. We had a complimentary upgrade and the room was stunning. The staff at the tasting restaurant were fantastic

Stayed in December 2023

Pool showers (female) were tepid .

Clean and spacious with such care taken on seasonal decorations. Truly wonderful dining areas and lots of space to relax.

Stayed in December 2023

nothing

our room was gorgeous, spacious, beautifully furnished and very comfortable. The staff were lovely.

Stayed in December 2023

Nothing

Fabulous room, very spacious with Molton Brown toiletries.. Great Spa facilities, very relaxing. The whole property is beautiful, very comfortable and luxurious. and the staff were very nice. Breakfast was lovely with a good selection.

Stayed in December 2023

Perfect venue for a romantic getaway. It's not cheap but it is worth it!

Stayed in December 2023

Nothing

Everything this trip was amazing from start to finish

Stayed in November 2023

Food in Orangery was disappointing

Fantastic staff friendly and professional. Beautiful grounds and great spa

Stayed in December 2023

Not a great deal of drinks/refreshments were available in the mini-fridge & coffee machine was not set up when we arrived. Some of the lighting controls in our room appeared to be out-of-order. Very small disappointments overall and certainly didn't detract from the enjoyment of our trip.

The room was fantastic and met all expectations of a venue like this The breakfast at the 3AA Rosette Orangery Restaurant was fantastic, as expected, and the service was equally excellent. In the evening there is also a Cocktail Bar open to guests even if they are not dining at the restaurant. The Clubhouse Restaurant we ate at for Dinner was also very nice with great menu options. The SPA facilities were absolutely fantastic.

Stayed in December 2023

Outstanding place with the service to match

Stayed in December 2023

Room 18, the toilet seat was loose, there was no toilet brush (did not want to leave an embarrassing mess). The drinks cabinet was not clean. The wooden surround had chips taken out of the edges . The glass cover on the make-up area was marked and dirty. The door going out of the hotel reception area to the clubhouse when opening jammed causing a near miss to my head from being struck although a staff member did say it was down to be repaired.

good communication with staff. Loved the views from room (18). The food was first class The room was warm and comfortable and quiet.

Stayed in December 2023

Some of the room features are a little worn. I stayed in one of the lodge buildings and small features like the paint on the toilet button was worn and peeling off. It was also very dark in there for getting ready for dinner. However, it was comfortable and clean.

The staff are so welcoming and helpful. They literally tend to your every need. The spa is unreal. I enjoy it so much, I stayed 4 times in 2 months!

Stayed in November 2023

The beers bought in the spa garden were not cold. Service was quite slow at breakfast and the toast was cold. Overall these things did not impact our experience.

The room was absolutely exquisite. We arrived early for our 2pm appointment in the spa garden and as our room was ready we were able to check in early. The spa and facilities were impeccable. The staff were more than helpful and room service was delivered twice in great time.

Stayed in November 2023

Important to book preferred time for breakfast in Orangerie

Beautiful property in stunning grounds

Stayed in November 2023

We were asked on check in if we wanted a turndown service. We said yes but when we returned to our room they hadn't done it. The wine in the Spa Garden was served warm. We returned it no problem.

The Spa Garden was a very relaxing space. All the food from Spikes Bar to Breakfast was fantastic. The room was very spacious and cosy.

Stayed in October 2023

I found that once you've checked out at the hotel, you are no longer allowed to use the spa unlike other places

The staff were so accommodating and the facilities were amazing. Food at the Club Restaurant on the night was delicious, albeit still rather pricey. Spa is exceptional.

Stayed in September 2023

It was busy at the time so had strict meals times

The Spa and location

Stayed in September 2023

The evening meal in the "fine" dining area was very poor. The fish dish was cold and not properly cooked and the staff were very inexperienced ( in contrast to the breakfast staff who were professional and properly trained) We were able to discuss our issues with the Duty Manager who responded positively to our comments. This was certainly not "fine" dining !!

Rooms are excellent - modern, spacious and very clean. Staff generally very friendly and welcoming. Breakfast was very good with food cooked fresh to order.

Stayed in September 2023

Choice of food on the Orangery could have been more. Food in Club house expensive for what it was and steak and chips too salty. Didn’t get my early morning call on one morning. Having to book time for breakfast when normally I would just turn up for breakfast when ready. An extra £10 charge for room service log you order food for your room.

Excellent room, friendliness and helpfulness of all the staff. Lovely grounds and building. Lovely breakfast.

Stayed in September 2023

We loved our huge rooms leading onto the gardens. We loved the spa, the food was excellent and so was the service.

Stayed in September 2023

It would have been good to k so just how much is available - we would have taken our tennis gear

Incredible warmth of the staff and top of the line facilities

Stayed in September 2023

Clubhouse food is overpriced.

Fantastic hotel and lovely spa, lovely large junior suite room as standard.

Stayed in August 2023

Nothing.

Beautiful, contemporary room. Nice setting.

Stayed in August 2023

Nothing to not like

I will start off by rating the view and location of the hotel; the view you would wake up to no matter where your room is was breathtaking. Looking out the window was enough to ease your mind to start a wonderful morning. Moving on to the staff; they were very kind, understanding, and helpful during our stay. They always welcomed us with warm smiles and asked about how your stay was going whenever they had the chance to! ALL the staff there were exceptional especially William,Donna,Keith, and the Thailandi lady whom i didnt have the chance to read her name off her name tag. If i could mention all their names i would. Breakfast was amazing It had a variety of options and you could ask for meals that weren’t in the menu as long as they had their ingredients. Would totally recommend giving it a try

Stayed in August 2023