The receptionist seemed a bit disinterested and the room was ice cold when I got in, which after a day of walking in the rain was a bit sad. The lodge room I had was also quite far from the hotel which I didn't realise when booking.

The hotel was in a great location for the WHW, the room was clean and quiet for having neighbour's on either side.

Stayed in April 2024

A bit cold in the chalet. And a bit dark.

Fine meals, proper breakfast, good location for WHW at loch Lomond. Clean and silent lodges to rest from the walk.

Stayed in April 2024

Perfect stay on the West Highland Way in an idyllic location by Loch Lomond. I was traveling alone and the staff were warm and welcoming. The beds were comfortable, the bathrooms clean and spacious, and they had a hair dryer!! The food was also good, both dinner and the buffet breakfast. I appreciated the chocolate treats at the reception that served as useful snacks during the walk.

Stayed in March 2024

All were very friendly, but one waiter in the restaurant. Waiting unsuccessfully to order a dessert we then decided to pay at the bar (where we were also ignored at first) and leave without dessert. Our order for lunch box was lost and no one willing to provide it on the next day. What a pity to ruin the customers impression with such ignorance.

Lovely Hotel in excellent location.

Stayed in March 2024

Breakfast was lovely, lots of choice and well prepared. The hotel staff were very friendly and helpful, they are a credit to the hotel. Great stay for those on the West Highland Way.

Stayed in March 2024

Nothing

Staff were amazing. Very friendly and welcoming and nothing was too much trouble. Hotel room overlooked Loch Lomond. Perfect and just a short walk to the starting point to climb Ben Lomond

Stayed in March 2024

It's one of the more expensive stays on the WHW so can't give a high value rating. There is a green light illuminating the exit that could be on a motion sensor so the room can be full dark for sleeping.

The room is large enough and well appointed. The bar is nice and property has some great views over the loch. The beds are comfortable. The breakfast is good and filling before continuing on with the hike. The staff were friendly and provided good service.

Stayed in October 2023

The room did have some things that could use some maintenance such as a coat of paint (window frames, bathroom blinds).

Upon arrival we were given an upgrade to one of the larger rooms of the hotel; very nice after a long day of walking. The staff was very kind and welcoming and we had a lovely dinner at the hotel's restaurant.

Stayed in September 2023

It was a bit dated and the choice of drinks on tap was limited.

Comfortable, clean and quiet room, decent food and great location for the West Highland Way. Very friendly receptionist and staff in general were friendly.

Stayed in October 2023

Aye

Stayed in October 2023

Coffee was instant nestle coffee. Why is this a thing?

Location was lovely and front desk staff was friendly.

Stayed in September 2023

The radiator in the bathroom did not work, which was unfortunate as we needed to dry clothes

Staff was helpful and friendly

Stayed in September 2023

No laundry facilities and lots of hikers including us coming through. Happy to pay for use of a washing machine but none available.

Very comfortable chalet/cabin. Lovely beds and shower. Staff are friendly and food at the restaurant was delicious.

Stayed in August 2023

Shower doors didn't close properly. The accommodation was across the road from the main hotel.

Beds were comfortable. Room was spacious. Restaurant had good choice on the menu. Reasonably close to the WHW trail. Staff very friendly and helpful.

Stayed in August 2023

The pillows were a bit hard for me.

The location is amazing! The food in The Clansman Bar is great! The staff is extremely helpful and friendly.

Stayed in August 2023

Property was old but had all we needed

Fabulous location for enjoying the loch or nature walks

Stayed in August 2023

No Wi-Fi in chalet. Long wait time for food.

Excellent location for the West Highland Way. We stayed in one of their chalets, which seemed to be newly refurbished. Very clean and comfortable. Restaurant food very tasty and staff friendly and the views across Loch Lomond were stunning.

Stayed in August 2023

Bit confusing which lodge was staying in No signs and door at the back

Stayed in July 2023

The chalet cabin was rather small

Great staff at reception, nice hotel and restaurant

Stayed in July 2023

The restaurant connected to the hotel is very bad. The staff there seem incapable of running the place and the food was mediocre at best

The hotel staff was very friendly and very helpful.

Stayed in July 2023

We had breakfast and dinner, both very poor.

Great location, great property

Stayed in July 2023

Please, next time it will be great if the heating in the bathroom will be running out.

All good, very nice!! Very high recommended.

Stayed in June 2023

No net's on the windows, so it's impossible to leave the windows open at night

Stayed in June 2023

Darkness of the dining/bar area

As we were walking West Highland Way location was perfect and having a lodge with full kitchen facilities and lounge area with a nice view was appreciated.

Stayed in June 2023