20 Princes Street, Edinburgh, EH2 2AN, United Kingdom
#47 of 162 hotels in Edinburgh
Guests' ChoiceBased on 2010 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
9.7
Facilities
8.5
Staff
9.1
Value for money
8.2
Free WiFi
8.7
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End of dialog contentReviewed: 26 March 2024
Terence
United KingdomRoom - no shelving or drawers. No heating in bathroom
Great location and staff. Good food.
Stayed in March 2024
Reviewed: 23 March 2024
Gabriel
IrelandSmall room, noisy, a labrinth of halls to get to room
Breakfast
Stayed in March 2024
Reviewed: 21 March 2024
Julie
United KingdomRoom size. Broken fixtures Shower tray blocked
The breakfast and bar and location are great. The rooms are small for the price but we're very clean and had a comfortable bed. A few broken light fixtures and the shower tray was a little blocked
Stayed in March 2024
Reviewed: 10 March 2024
Carole
United KingdomBit expensive
Location. Comfort. Staff
Stayed in March 2024
Reviewed: 23 February 2024
Julie
United KingdomThe standard rooms are small & very dark inside. No clear signage when enter hotel re where reception is. Very hard to read the floor numbers in lift
Great location, across road from the station, lovely helpful staff, restaurant & bar were lovely & great views
Stayed in February 2024
Reviewed: 19 February 2024
Laura
United KingdomThe lift did not service the mezzanine floor and the bed was really high (which were slight problems for my husband who has some minor mobility issues). Bedside table lamp was missing. Bathroom was cold. But I'm nitpicking!
Staff were superb. Room very nicely decorated. Excellent central location. Surprisingly quiet for being right on Princes Street!
Stayed in February 2024
Reviewed: 19 February 2024
Nixon
United KingdomNot very much
Location, cleanliness, access to staff and the willingness of staff to help
Stayed in February 2024
Reviewed: 18 February 2024
John
United KingdomThe room was at the front of the property, right on Princes Street so was quite noisy at night and also early in the morning! Also, the room was really warm, despite the air conditioning being at the lowest setting!
Very good location, really good breakfast!!!
Stayed in February 2024
Reviewed: 16 January 2024
Natasha
United KingdomMaybe I was unlucky with my room (210) it was very noisy, the room did not have any type of insulation. I heard people on the street, people in the hotel hallway, people walking upstairs.
This hotel has a perfect location. The bed is very comfortable, I felt as like the bed was hugging me and it was also very big. They have a delicious breakfast.
Stayed in January 2024
Reviewed: 15 January 2024
Milson
United KingdomThe lobby was on the first floor, so access led straight onto the street. No secure door, although there were security cameras. One evening our room was extremely cold. We would have liked somewhere to sit in the hotel, other than the cocktail bar
The location was great, directly opposite the station
Stayed in January 2024
Reviewed: 13 January 2024
Kirsty
United KingdomMany stairs and corridors within the hotel to get to our room. No issues for us but may not be good if you have any mobility concerns.
Central location and perfect for our needs.
Stayed in January 2024
Reviewed: 8 January 2024
Elizabeth
United Kingdomcouldn’t find USB port. hidden behind tv and black against black.
very comfortable bed and bedding. nice toiletries
Stayed in January 2024
Reviewed: 8 January 2024
Pamela
United KingdomDirty sock ( which wasn’t ours) found on the floor behind the curtain
Location excellent Breakfast nice
Stayed in December 2023
Reviewed: 7 January 2024
Carol
United KingdomSome night city noise from outside, but it is on Princess Street
excellent location for old and new town, lovely hotel, great staff, bar and restaurant very nice, good breakfast
Stayed in January 2024
Reviewed: 7 January 2024
Sirimas
ThailandClose to train station.
Stayed in November 2023
Reviewed: 1 January 2024
Irene
United KingdomVery small wardrobe with only 4 coat hangers. Possibly other rooms had more space
Great location, really comfy bed & good choices at breakfast
Stayed in December 2023
Reviewed: 28 December 2023
Sarah
United KingdomNothing.
Everything was good, staff attentive. Rooms clean and comfortable.
Stayed in December 2023
Reviewed: 21 December 2023
Hopkin
United KingdomLack of storage for clothing.
Convenient location.
Stayed in December 2023
Reviewed: 20 December 2023
Michelle
United KingdomRoom was quite cold, towels stayed damp as there was nowhere to dry them and if you wanted to reuse them you couldn’t. ( I know they could be replaced but just incase you wanted to shower after room service for A second time). A coat stand or coat hooks would have been helpful as there was no where to hang coats ( especially in the wet weather). Only four coat hangers in the wardrobe so couldn’t hang all of our clothes up. We stayed on a half board basis and had to pay a service charge on our evening meal which I have never experienced before, I think as a Paying hotel guest this should not be expected. I know the restaurant can be booked separately and think this is different for paying the charge.
Room was spotless, Bed and pillows were very comfortable. Tea/coffee/hospitality provision was lovely. Reception staff were very pleasant. Food in the restaurant was delicious and the staff were very helpful. Going at Christmas and staying at this hotel was a bonus as the decorations were beautiful!! Location is Perfect also!!
Stayed in December 2023
Reviewed: 20 December 2023
Janey
United KingdomThe aircon vent outside in the hallway was a bit noisy during the night.
Fantastic location, very clean and comfortable. Friendly staff. Great breakfast choice.
Stayed in December 2023
Reviewed: 16 December 2023
Jackie
IrelandRoom wasn’t as advertised… had booked a junior suite and expected a more spacious room.. what we got was a small double room…I asked at reception and they said they don’t have junior suites? In check out they refunded me £100 , so that was something I suppose- pity they didn’t say it when we checked in and I queried it…
Location was perfect, right across the road from the Christmas Market. Restaurant has v good food and staff are lovely.
Stayed in November 2023
Reviewed: 16 December 2023
Kathleen
United KingdomDark dreary room looking out to a wall
Location
Stayed in December 2023
Reviewed: 10 December 2023
Jadwiga
United KingdomOur room was on 5th floor & lift only reached 4th floor. We are pensioners- I do not expect to climb stairs especially for the cost of the hotel.
Stayed in December 2023
Reviewed: 4 December 2023
Fiona
United KingdomWasn’t anything
The breakfast was lovely… enjoyed especially the eggs Benedict and omelettes.
Stayed in December 2023
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