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Neville Street, Newcastle upon Tyne, NE1 5DH, United Kingdom
7 June 2016
눉Rooms were too warm. Needed air conditioning. Noisy people outside made it difficult to sleep. Fire alarm went off and the staff weren't clear about what we were supposed to do!
눇Entrance with chandelier is very impressive.
7 June 2016
눇I liked everything about this hotel. The location was so good and right in the city centre which was really good. Also i did request a nice room as i was bring my boyfriend away for his birthday, and i got one of the best rooms in the hotel!! So thank you very much for taking my thoughts in to consideration! it did make our week that much better. We will Definatley coming back again!!
7 June 2016
눉1. The housekeeping staffs are very lousy. The room is clean very late in the afternoon apparently priority is given to room checking out. Most of the days my room are cleaned after 4pm. One time I came back at 8pm and the room was not cleaned and the housekeeping has left the hotel. They left without making my room despite my request in the morning to change the sheets & pilow cover. So I had to call the manager to complaint. However I would like to compliment 2 manager for attending to make my bed & changing the bed sheets that night: Ms Christine & Mr Mathew 2. Tissues and sometimes even drinks and soaps are not replenished daily. 3. For long staying guest the rooms will not be vacuum for many days. 4. The staffs are very unfriendly. They don't even bother to greet the guests & you will feel very unwelcome at the hotel.
눇1. Location of the hotel is good 2. I would like to compliment 2 manager for attending to make my bed & changing the bed sheets one particular night 8pm, the housekeeping left for the day without making my bed or change the bed sheets & covers: Ms Christine & Mr Mathew
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