9 Russell Road, Kensington and Chelsea, London, W14 8JA, United Kingdom
#763 of 1,008 hotels in London
Guests' ChoiceBased on 697 hotel reviews
7.1Cleanliness
7.8
Comfort
7.7
Location
8.3
Facilities
7.2
Staff
7.8
Value for money
7.4
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 21, 2024
Dinuald
United Arab EmiratesAccessible to public transport, groceries and restaurants
Stayed in April 2024
Reviewed: March 31, 2024
Daneil
South AfricaBeds were very hard and uncomfotable
A fridge would be nice for a 3 day stay
Stayed in March 2024
Reviewed: March 29, 2024
Ndidi
NigeriaWifi was very very very bad, it was soooo frustrating.
Location is great and facilities are good for the price
Stayed in March 2024
Reviewed: March 24, 2024
Deborah
United KingdomRoom 101 should have a single bed in so that you have room to walk around bed , large damp patches in corner above wardrobe , not one of there better rooms
Have stayed here many times and always been happy with the size of my room , this time room 101 was quite small the only place to sit and dry your hair so that you can use the mirror is in the little hall way, and you can only use this mirror if you have a long lead , need another mirror on wall in bedroom . Room has microwave and fridge , you would have to eat your food sitting on your bed.
Stayed in March 2024
Reviewed: March 23, 2024
Frederick
United States of AmericaA little worn in places (door frame of bathroom for example) and noise level of other occupants was a little disruptive during the later hours
Such a convenient location literally just 4mins from Kensington Olympia. Staff were so friendly and though room was small you cannot complain about the price and how cosy / comfortable it was
Stayed in March 2024
Reviewed: March 10, 2024
Stuart
United KingdomTurned on air con and we were showered in fluff and dust.
Good access to trains.
Stayed in February 2024
Reviewed: March 9, 2024
Josh
United KingdomWasn't always a receptionist at front desk. At least from what I saw.
Location was ideal, met my needs and staff were friendly. Got deposit back.
Stayed in March 2024
Reviewed: February 25, 2024
Webb
United KingdomThe mattress was uncomfortable. You could feel the springs and you could tell it’s old
It was beautiful and really well located. The room was nice
Stayed in February 2024
Reviewed: February 15, 2024
Janelle
United KingdomYou have to pay a £100 deposit which is NOT clear on booking’s website. I knew ahead of time because of reviews. You also HAVE TO HAVE a bank card to pay this deposit otherwise they can’t check it in please note. I confirmed this with the reception. You will eventually get it back, but most transactions take I think 7 days so you won’t get your money back for a few days The main thing that would deter me from here is that deposit. More hangers are needed. There was only one in my room. Ironing board was flimsy but hey Walls are thin so beware The bathroom could do with a place to put towels. The space is quite limited
Okay. I guess I didn’t mind the size of the room I got. Hotel rooms in London are never big anyway so it was decent. I also had a window that was nice The lighting was good. So you’ll have enough light for makeup which was important for me as I was dressing up
Stayed in February 2024
Reviewed: February 7, 2024
Roland
United KingdomVery noisy neighbour (I was in room 302). It was raining and appears that room has the rain drop on ‘something’ outside which meant quite noisy.
Location excellent. Price was great as we are small company.
Stayed in February 2024
Reviewed: January 13, 2024
Mikolaj
United KingdomThe room was extremely small, the was hardly any space to move around. In the pictures one cannot really see that.
Great location, close to Olympia, West Kensington, lovely area. Clean room, and the bed rather comfy.
Stayed in January 2024
Reviewed: January 7, 2024
Sara
United KingdomVery small room, bathroom door didn't close due to broken lock, very thin walls so heard all neighbours and had a bad sleep, grubby and damaged furniture, marked walls etc
Cheap room well connected to tubes
Stayed in December 2023
Reviewed: January 6, 2024
Laurien
SingaporeIt was warm and not well ventilated/air conditioned. The safe broke down. No staff available on site in the mornings. I had to wait 25 minutes. Luggage could be stored before check-in, but at another hotel at a 5-minute walk from there. The elevator was very old. Only tea available, no coffee.
Location, nice neighbourhood Friendly staff Clean room
Stayed in January 2024
Reviewed: December 21, 2023
Gemma
United KingdomWas good for what we needed so no complaints
Clean, had everything in that we needed
Stayed in December 2023
Reviewed: December 20, 2023
Odira
United KingdomN/A
The room, area and cleanliness
Stayed in December 2023
Reviewed: December 7, 2023
Michiel
United KingdomIt was very warm in the room, which impeded with my sleep and the bathroom sink was clogged up
It was clean, met all my basic requirements and was close to station
Stayed in December 2023
Reviewed: November 27, 2023
Vicky
GreeceThe room was small. We were four girls and we could barely walk around the room from our stuff. The sink was tiny and we were getting wet from washing our face. The room didn’t have a lock and we were afraid in the beginning.
I liked the two double beds, they were big enough. The shower was also very nice. The location was great, nice neighbourhood and close to the station. The receptionist was very nice, at both hotels, because we left our luggage at a different one for check in and out. They let us get ready at a bathroom before check in cause we arrived sooner, that was so nice. I loved the hair dryer it dried my hair so fast, there was also an iron which was very nice of them to provide one.
Stayed in November 2023
Reviewed: November 16, 2023
Lauren
United Kingdomroom was slightly small so not much space to move around, but that wasn’t a big deal
the location was great, room was clean, and the member of staff checking us in was really helpful with us checking in quite late on a very last minute booking
Stayed in November 2023
Reviewed: November 15, 2023
Tracey
United KingdomNo one in reception at nite, in case of an emergency
Close to the Olympia
Stayed in November 2023
Reviewed: November 8, 2023
Dmitry
GermanyWIFI did not work properly at all. Was impossible to use it for work.
Rooms are only visibly cleaned. The dust is under the mattress, heating an other places.
Stayed in November 2023
Reviewed: November 7, 2023
Charlotte
Australia- The room was pretty small. Difficult to get around with 2 people with 2 bags and no space on the floor for our bags/belongings. - The person on reception we only saw one time in the 4 nights we were there. - Unsure if the cleaning staff was new or communication issue but she knocked on our door twice on our 2nd last and last day before the check out time (shpuld be 11am. Knocked at 10:30 one morning and 10:15 the other) to come clean the room. - For bag drop earlier to check in, you have to drop at a sister hotel around the corner and the receptionist there absolutely does not have eyes on the bags at all times and was right by the front door.... Not exactly the safest system but we were fine.
- Great location with train station very close (easy to get to other places around London). - Pretty comfy bed. - Good shower and bathroom. - People at reception was lovely but they were never there... But they did have a 24hr whatsapp chat to use if issues (replied within a few hours) - Good price for London location.
Stayed in November 2023
Reviewed: November 5, 2023
Victoria
United KingdomLooked out on garden overgrown and full of rubbish. With a little more care and attention to detail the hotel would be really really good.
Clean
Stayed in October 2023
Reviewed: November 2, 2023
Scareglow
MaltaWay above London standard (in my experience). Nice and clean and close to public transport.
Stayed in October 2023
Reviewed: October 24, 2023
Sean
United Kingdom-
Size of room ; quiet
Stayed in October 2023
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