Not easy to find your way around the building to rooms, a bit of a maze, but it is part of the charm I guess.

Nice location by the river, close enough to the train station and the city centre. Nice staff and overall clean and pleasant, didn’t get a chance to see too much of the hotel facilities, but had a really easy and comfortable stay, I would go back.

Stayed in March 2024

No usb port in the bedrooms As 2 single friends we had to pay a £30 supplement just to split the bed. We had a double room last year and it was done no extra charge

Stayed in April 2024

Very small shower room. Would have liked a bath. Small double room, would prefer larger bed

Very good breakfast. Good variety of food, lovely fresh bread. Very helpful staff.

Stayed in April 2024

The fact that Vegan yogurt and sausage where not out as part of the breakfast display . Having to ask specially for it made us feel like we where coming out every time. It was available so should be out on display the same as non vegan choices . Lots of non vegan people will choose a non dairy yogurt and sausages as a health choice . This is the only hotel we have stayed in that doesnt have it all out , it seams you are behind the times on this and need to catch up

Location and the coffee behind the bar being available at breakfast was delicious . We would never choose the help yourself coffee as its always awful , so we where pleased we had the choice

Stayed in April 2024

The music played in the brasserie at breakfast and evening was not conducive for easy, relaxing listening.

Everything about the hotel was great, location, staff, rooms.

Stayed in March 2024

Great location

Stayed in February 2024

Too many stairs for someone with poor knees, opposite building owned by the hotel had a lift.

All good

Stayed in March 2024

The breakfast is a little disappointing. Although there is plenty on offer, it doesn’t feel on keeping with the hotel standard being a self service buffet. I much prefer a menu.

The location is great, a nice stroll to the castle. We stayed in one of the separate buildings, room was nice and spacious. Reception gave me a rose on arrival as international women’s day which was a lovely gesture.

Stayed in March 2024

Room was very comfortable but be aware that the newer rooms are in a building across the road and it can be quite a walk from the hotel reception to your room. Breakfast was in the brassiere and self service and felt more like a cafeteria than a 4 star hotel

Location was excellent, very close to Windsor castle and lovely pubs and restaurant across the bridge just outside the hotel.

Stayed in February 2024

Our room (7) didn’t look anything like the pictures we were shown as a room example on booking. This left us feeling a little disappointed. There was nothing wrong with our room but it hasn’t been refurbished recently and the bathroom grout had been painted to disguise it needed replacing. The tea/coffee facilities in room were basic and only 2 tea bags which was the smallest quantity I’ve ever seen in a hotel room. I felt mislead by the room description particularly that it was soundproofed. We were woken by noisy neighbours who rose early and creaking floor boards which can be understandable in a hotel, but proved the room isn’t soundproof and this was frustrating.

Fantastic location right by the river and pedestrian bridge to Eton. Our room was clean and comfortable and we enjoyed the extra touches like bathrobes and slept well. The hotel had character and some lovely communal spaces. Breakfast was excellent with good variety and we particularly enjoyed the scrambled egg which was the best we’d had in a restaurant buffet for a long time. We particularly enjoyed overlooking the river during breakfast. Staff were excellent and we were very impressed by the service at breakfast. It was refreshing to have properly trained staff who met requests quickly and had an attention to detail that has been sorely missing in the hospitality industry in recent years. We weren’t kept waiting and dirty crockery was swiftly removed. Great job by the staff team who we found faultless.

Stayed in March 2024

Website advertised "parking" but was actually off site and at extra cost. Booked a king room but it was not really a king not large. No coffee maker. TV in terrible position (45 degrees from bed) we both had neck strain.

Good location

Stayed in February 2024

Our room was in Windsor House facing the train station. The pub next door to the station had live music until 1pm on a Wednesday which was clearly audible even with the windows closed. The breakfast was basic and some of the “hot” items were cold.

Great location and nice view over the Thames from the restaurant. Bed was comfortable and the shower was nice.

Stayed in February 2024

Great choice with breakfast. Great location.

Stayed in December 2023

No disappointments

Nice location at the entrance to Eton and within Windsor and near to Legoland.by public transport. Different hotel buildings but all good. Beautifil building where old and new contemporary meat andix perfectly. Food in the morning and during the day as expected. The rooms are comfortable amd sized as payed for.

Stayed in December 2023

Reception could have double checked comments on booking form as we advised there was a 2nd child in one of the rooms but at time of check in the receptionist was surprised to hear there was 5 of us in the party, not 4 as per his information, despite my email confirmation with additional booking comments.

The staff were very helpful, friendly and polite. Shower was fantastic. Room was comfortable, although a bit of a walk from the reception.

Stayed in December 2023

I had been ages ago since i stayed in a really old hotel with squeeky floors, slamming doors and outdated plumbing. I had to adjust.

All staff and service was great, but waiter Benito made me feel more welcome than I have ever felt in any hotel in my life. It really made my stay. The castle is litterally around the corner, and the brasserie offers a beautiful view of the river and the gracious swans. Good wifi everywhere.

Stayed in December 2023

Bar restaurant staff obviously don't know how to react to female solo guests .... I kept being asked if I was waiting for someone! (Do they ask solo male guests the same question?) I felt uncomfortable Disappointed the spa was closed... maybe advanced notice would help. Evening menu very limited and obviously pre prepared as the "chef" was unable to produce a pizza without cheese!

Excellent breakfast.

Stayed in December 2023

Great location,Friendly staff and lovely food

Stayed in December 2023

The decor in the King Executive was a little bland. Not enough towel rails and I couldn't see where to turn on heated towel rail.

The ambience and the dining room.

Stayed in December 2023

Staff wonderful - always helpful and always smiling

Stayed in November 2023

Not keen on having to walk across from the main hotel to my room.

Comfortable room. Great location.

Stayed in October 2023

There was a strange humming noise in our room overnight which disturbed our sleep and the shower could have been more powerful

Great location and staff

Stayed in December 2023

No car park

The location

Stayed in December 2023

Bit tired

Location

Stayed in December 2023