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Lake Ullswater, Pooley Bridge, CA10 2LZ, United Kingdom
20 February 2016
눉For the money we paid I would have expected a slighter higher level of ; Quality to the decor, lots of scuffs, odd missing lights, faded curtains. Wifi. There was only wifi in the main hotel not in the lodge where we were and on the booking this was not explicit. Dinner - if you pay the £65 - £95 (the set menu's cost per person) you eat in the dinning room which is lovely but the only other option is room service. A bar menu of single dishes would be a valuable addition to the dinner options as it is very limiting. Coffee. It was a very poor quality coffee, gritty and bitter. To source good quality coffee is not difficult and for the price of the rooms it is a basic expectation. Information on the local area. Both my partner and I are new to the lakes and asked for some walking guides to help us. We were given a map and some very vague directions to a walk on the other side of the lake. Again, for the price of the rooms the expectation for customer service is alot higher.
눇The location was stunning. The room was big, comfy and lovely and warm. The bathroom was beautiful, plenty of hot water, massive, lovely products, plenty of huge fluffy towels. The staff were kind and helpful in the majority.
17 February 2016
눉Wi-Fi wasn't great in parts of the hotel and that's about it.
눇Food, location, staff, immaculately clean.
16 February 2016
눇The restaurant menu and quality of food was unsurpassable
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