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London Road, Hemel Hempstead, HP3 0AA, United Kingdom
15 August 2016
눉Staff. From the moment we checked in staff did not appear to have the full knowledge within their areas of work or the products they were serving. As harsh as it sounds everything was a half job, in the sense someone would start and then get distracted and then someone else would come and finish serving a period of time after. Had a table booked for our evening meal, was told the restaurant was very busy. was having a drink at the bar where the restaurant is and was planning to finish that before sitting. However staff advised that if we did not sit then they would not be able to seat us for 2 hours because the restaurant was full. strangely through our whole meal the restaurant was not full at any point. Additional staff training in customer service/ confidence and leadership from management would make this hotel amazing. This is not to say the staff do not work hard, but first impressions count.
눇the location was amazing in terms of grounds, very peaceful. the deal we had (half board) was excellent value for money and based on that deal being offered would return again and again. food was surprisingly good.
11 August 2016
눉Not exactly walking distance to anything local. This is about staying at this location for the night, golfing at the site, or driving to get to somewhere else for an activity. It's great as it is. It's just not a step out the door and you're into a cute town kind of place. It's set up a hill on its own grounds with a golf course. It's actually located in the town, just up a charming long, long, long driveway.
눇Setting and facilities very nice.
11 August 2016
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