Shrewsbury Business Park, Sitka Drive, Shrewsbury, SY2 6LG, United Kingdom
#23 of 27 hotels in Shrewsbury
Guests' ChoiceBased on 2631 hotel reviews
7.8Cleanliness
8.4
Comfort
8.4
Location
7.7
Facilities
8.0
Staff
8.7
Value for money
8.1
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 April 2024
Woodcock
United KingdomThe only thing that lets it down is the appalling coffee (typical of most hotels these days). The coffee machine dispenses warm brown water with no flavour.
The hotel is good, clean, comfortable and rooms are a good size
Stayed in April 2024
Reviewed: 22 April 2024
Gary
United KingdomRoom had cleaning issues, but only an overnight stay.
Comfy sleep, quite location
Stayed in April 2024
Reviewed: 20 April 2024
Chris
United KingdomMattress too firm and duvet too heavy.
System works well
Stayed in April 2024
Reviewed: 20 April 2024
Lorna
United KingdomEggs at breakfast
Easy to get to off the motorway
Stayed in April 2024
Reviewed: 20 April 2024
Stephen
United KingdomNothing,
Clean hotel, friendly helpful staff, carpark, walking distance to town centre.
Stayed in April 2024
Reviewed: 17 April 2024
Laurence
AustraliaConvenient location, easy to find the hotel, friendly staff and good food.
Stayed in April 2024
Reviewed: 16 April 2024
Kevin
United Kingdomthe room could have been cleaned and serviced more efficiently over our stay but this was addressed by the management staff when they were told.
friendliness of welcome and staff. Good location.
Stayed in April 2024
Reviewed: 15 April 2024
Pippa
United KingdomFriendly, efficient and helpful staff. The room was clean and comfortable and the shower lovely and hot, with good pressure. There was ample choice for breakfast. The hotel was slightly ‘round the houses’ in the business park, but it was a quiet area.
Stayed in April 2024
Reviewed: 15 April 2024
Richard
United KingdomT
T
Stayed in April 2024
Reviewed: 15 April 2024
David
United KingdomMore efficient breakfast staff, clearing the tables of used crockery and cutlery. We had to relocate to the lounge to get a seat to eat breakfast.
The staff were professional and friendly. The room was very good. Breakfast was more than sufficient. The location was everything we needed to get to other venues. The cost of the rooms for three days was very good. We will be back in the future.
Stayed in March 2024
Reviewed: 14 April 2024
Petalbr
United KingdomThere were some refurbishment works being undertaken, and despite the best efforts of all the staff, this did detract a little (but not majorly). We are looking forward to our stay later this week when everything should be back to normal.
Excellent staff. Reliable, helpful, and attentive to requests. The room was clean and comfortable with the essentials for a short stay.
Stayed in April 2024
Reviewed: 14 April 2024
Amanda
AustraliaIHG need to lift their game and provide SECURE wifi for guests, it’s a necessity for overseas travellers now. Entire lobby and kitchen area being re-tiled/carpeted, so no lifts (and the workmen were soooooo sloooow, we were there 3 nights and saw very little progress!) understand that’s beyond the scope of staff and they did what they could to help. Property felt a bit tired overall.
Terrific staff, really friendly and helpful. Good breakfast. Comfortable super large bed.
Stayed in April 2024
Reviewed: 12 April 2024
Laura
United KingdomShower drain was a little smelly at times, but nothing too bad.
Nice safe location and friendly staff. Room was clean and tidy! Free breakfast with options to takeaway if needed is always a plus. There was flooring being put down while I stayed, but the staff made sure this was no inconvenience to the hotel guests, thank you for this!
Stayed in April 2024
Reviewed: 11 April 2024
Graham
United KingdomThe electronic door card was often not working
Friendly staff
Stayed in April 2024
Reviewed: 9 April 2024
Gil
United KingdomNo biscuits in our room
Very helpful staff, nice room, quiet overnight, good breakfast, very reasonable price
Stayed in April 2024
Reviewed: 6 April 2024
Thomas
United KingdomA few other guests were quite noisy one night, but that's nothing that can be helped sadly.
The staff were very friendly and cheerful, and the breakfast was great. Our dog loved the breakfast especially.
Stayed in April 2024
Reviewed: 6 April 2024
Nigel
United KingdomNothing
Good location for work and motorways.
Stayed in April 2024
Reviewed: 5 April 2024
King
United KingdomThe breakfast was really nice .the room was very nice. Would be better if the room had a mini fridge
Stayed in April 2024
Reviewed: 2 April 2024
Smith
United KingdomThe bathroom was a bit tired, It could have done with decorating. The staff that welcomed us didn't mention that we needed to book a time for our breakfast, we were told by a member of staff in the morning when we went down for breakfast.
Very clean, good value, Breakfast was very good.
Stayed in April 2024
Reviewed: 2 April 2024
Amar
United KingdomThere was lots of noise in the corridors and you could hear doors banging from your room. It wasn’t a huge issue to be honest but some travellers would probably be upset by this. However overall it was a nice stay
Check in was quick and easy, the location was perfect for the event we attended and the room was comfortable for a one night stay. Free parking on site was great also. The free breakfast was a nice bonus and it was of a good quality with lots of choice.
Stayed in April 2024
Reviewed: 1 April 2024
Tony
United Kingdomnothing much on menu for tea/dinner we ate out
breakfast, nice size and comfortable bed , staff very ameniable ,chef brilliant ,drinks tea coffee available 24 hrs,bathroom plenty of room and clean
Stayed in March 2024
Reviewed: 1 April 2024
Amanda
United KingdomOn arrival we didn't get the room we had booked and we were moved to a new room. There was confusion surrounding this move but was resolved very quickly. In general the room and bathroom were very clean, however, there were stains on the stand alone chair and on the walls by the bed.
The breakfast was very good with lots of choice. The staff were quick to resolve the booking in issue.
Stayed in March 2024
Reviewed: 29 March 2024
Sandra
United KingdomNothing
Everything we needed excellent service
Stayed in March 2024
Reviewed: 28 March 2024
Lesley
United KingdomOur room was not cleaned on our second day even though I had put out the sign Ready for Housekeeping Pillows were lumpy & not good quality
Breakfast good. On arrival we were given a Double Room & I had paid for a Kingsize , this was rectified & we were happy with our new room. Bed comfortable.
Stayed in March 2024
Las Vegas, USA
Rome, Italy
Plācis, Latvia
Hengchun, Taiwan
Clewiston, USA
Tirolo, Italy
Jakarta, Indonesia
Premantura, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content