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Downs Rd, Newcastle, BT33 0AH, United Kingdom
9 February 2016
8 February 2016
눉We stayed here on 30th Jan 2015 for my 40th birthday. It was a special treat to stay some where so expensive but based on the reviews we decided to push the boat out on this one occasion. We arrived early and our room wasn't ready so we were told leave our bags which would be sent to our room and take a seat in the bar. When our room was ready we went up and were totally disappointed. We were told we had been upgraded to a resort room - we went up to the top floor and entered an attic room with sloping ceilings and it was freezing, plus our bags were not there. I phoned reception to ask where our bags wre and ask to be moved to another room. I was told that the hotel was fully booked and there was nothing that could be done. I suggested that as we were staying 2 nights that could we be moved the next night, I was told to come to reception the next morning and they would see what they could do. The next morning we were told that were were being moved to a lovely room with a sea view which was also a resort room and we would be very happy with it - upon arrival it looked satisfactory, however we later discovered that there were two single beds pushed together. I was so disappointed that a hotel of this reputation and price would do this to its guests. Also, due to a car show at the hotel on the Sunday we couldn't get seated in the bar nor could we get parked in the car park after leaving to go out for lunch. Our whole weekend which was supposed to be a nice relaxing break away from work and young children was spoiled. Upon checking out I told the girl on reception that I was not happy about the single beds and her reply was "yeah I hate that when I go away" - I mean what sort of a response is that?? Very unprofessional. In my opinion there is better quality to be had at less expensive hotels who value their guests more.
눇The bar area - when you could get a seat
7 February 2016
눉Breakfast could be better
눇Amazing weekend def go back soon
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