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54-57 London Road, Tunbridge Wells Retreat Hotel, Royal Tunbridge Wells, TN1 1DS, United Kingdom
31 May 2016
눉Could not manage to get a hot shower not sure if that was lack of hot water or "non standard" shower controls. There appears to be an ongoing program of improvments so this might be fixed shorty.
눇Location is great and the staff were friendly. Looks like many of the common areas have recently been upgraded.
29 May 2016
눉Our room had a peculiar odor and the WiFi was very weak. We were on the 2nd floor, so a repeater may be in order.
눇The hotel was convenient to the shopping area and parks. The staff was fabulous and very helpful. The back garden was lovely and so was the hidden garden.
30 May 2016
눉(1) The lighting in the room was very poor. It is wholly inadequate for a business traveller to work at a table, which is also too small for work. The lack of lighting has been complained about before over the years and inexplicably has still not been rectified. (2) There was a constant machine noise (e.g. a fan) from outside audible in my Room 28. (3) There was no disabled, wheelchair access up to Reception and from the Lift on the floors upstairs - the site is on a slope with steps up and down on the floors. Proper wheelchair access throughout is surely a requirement. (4) There were no electrical power socket by my bed and no extension lead available from Reception - which I had needed for medical equipment. (5) The shower gel sachet was impossible to open and the shower pushdown container was empty. This made for a wet floor as I got my gel from the one by the washbasin. (6) I do not think much of the change of name to the misleading Tunbridge Wells Retreat, which suggests a pool, sauna, hot rooms, etc. onsite, which there are not.
눇The welcome back was very friendly. I had stayed before. I much appreciated the help with my heavy luggage to and from my room. The breakfast room and garden are very pleasant. The breakfast is fine (although they could have been a little less stingy on the single mushroom, single (not fully cooked) sausage and one half tomato.)
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