2 Caxton Street, Westminster Borough, London, SW1H 0QW, United Kingdom
#50 of 1,010 hotels in London
Guests' ChoiceBased on 681 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.7
Facilities
9.1
Staff
9.5
Value for money
8.3
Free WiFi
8.6
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End of dialog contentReviewed: 20 April 2024
Laurence
United KingdomSlightly expensive but accept that the location was second to none and it was London
Room and location excellent. Every member of staff was polite courteous and extremely helpful . I would definitely return also investigate other hotels in the chain. My wife and I were given a special gift as it was our wedding anniversary
Stayed in April 2024
Reviewed: 19 April 2024
Mario
AustraliaThe location of your power points are difficult to get to.
Comfort and convenience
Stayed in April 2024
Reviewed: 17 April 2024
Kathryn
IrelandRoom a bit small - but comfortable
Great location excellent staff
Stayed in April 2024
Reviewed: 13 April 2024
Milagros
BelgiumRequested cot bed but was not set up in the room. Receptionist helped us swiftly :) I would not recommend cot bet in a Executed Larger guest room, it really does not leave room to move around the room :(
Loved the happy hour in the lovely reception, great idea to use the space, it was very lively. Had dinner at the hotel restaurant and it was devine!
Stayed in April 2024
Reviewed: 6 April 2024
Kristen
United StatesBeautiful building close to attractions, but nestled in a local neighborhood.
Stayed in April 2024
Reviewed: 5 April 2024
Meghan
United StatesStunning property with so much history. Couldn’t have been any more beautiful or better situated in London. We loved walking through St James Park in the evening to get to dinner in other central locations.
Stayed in April 2024
Reviewed: 25 March 2024
Elizabeth
United KingdomThe hotel was experiencing a problem with the water system, and two of our party were unable to shower on the last morning. I informed reception and was told that it was an ongoing problem. The receptionist addressed this issue by altering the overall cost considerably. We were more than happy with the outcome and it would not deter us from staying at this beautiful hotel again.
I have stayed here before. It is a beautiful hotel with character and a lovely ambience.
Stayed in March 2024
Reviewed: 19 March 2024
Tami
United StatesRooms are small for a family of 4 so if you have 4 people make sure you get two rooms.
Beautiful property located close to the tube which was nice.
Stayed in January 2024
Reviewed: 18 March 2024
Arintra
ThailandI can hear the noised from the corridor when ppeople open and close their door but it was not that disturbing.
The staffs were very helpful and kind. The room was spacious enough for one people. I ordered from in room dining and I enjoyed the food.
Stayed in March 2024
Reviewed: 16 March 2024
Weber
United StatesGorgeous property! Restaurant and lounge area were frequently used, and the walk up to the hotel was magical at night. Location was exceptional and staff were first rate. Only knock is that room was tight, but we knew that going in. Highly recommend!
Stayed in March 2024
Reviewed: 13 March 2024
Robert
United Statesnothing
room, location, staff
Stayed in February 2024
Reviewed: 9 March 2024
Max
SwitzerlandWaiting for breakfast
Historic hotel - excellent location - friendly staff - proper, clean - nice breakfast
Stayed in March 2024
Reviewed: 28 February 2024
Arthur
United Kingdomheating and heated towel rails in the bathroom would have made it perfect
Everything
Stayed in February 2024
Reviewed: 26 February 2024
Friederike
AustriaBy far the most friendly and dedicated staff I’ve seen in a London hotel!
Stayed in February 2024
Reviewed: 23 February 2024
Robert
United StatesNothing
The location was exceptional. The service was excellent.
Stayed in February 2024
Reviewed: 19 February 2024
Filipe
BrazilBed size, could be bigger.
Location and staff.
Stayed in February 2024
Reviewed: 28 January 2024
Irmantas
Lithuania-
Cleanless, staff, breakfast, location
Stayed in January 2024
Reviewed: 17 January 2024
Robert
United KingdomRooms are a little small
The history of the hotel, the small bar was very friendly
Stayed in January 2024
Reviewed: 14 January 2024
John
MaltaIf I have to, I would the limited choice on the restaurant menu should be considered and maybe also the prices…£39 for a burger may be on the high side, but then again, prices in London seem to be on rise at the moment!
We loved everything about the hotel! We stayed at the hotel in December, the decorations were beautiful, the staff gave our kids a quiz to complete which really kept them occupied, which was a lovely idea! The staff are all so professional, ready to assist and polite…the b’fast was also magnificent, though you need to think ahead as there could be some waiting time!
Stayed in December 2023
Reviewed: 5 January 2024
Xavier
SpainVery small rooms
Stayed in January 2024
Reviewed: 20 December 2023
Sally
United StatesRooms are small given that they are in central London. It would be nice to have counter or shelf space in bathroom. There was only a small shelf above the sink which was not big enough to store toiletries.
Good location, festive decorations and welcoming.
Stayed in December 2023
Reviewed: 18 December 2023
Natalie
AustraliaEverything ! It was a perfect place to stay - out first time in London and we could not have been happier with this elegant beautiful hotel
Stayed in November 2023
Reviewed: 16 December 2023
Catherine
United KingdomHad to wait 15mins to be seated at breakfast but food was excellent
Lovely decorations over the Christmas period, attentive staff and comfortable room.
Stayed in December 2023
Reviewed: 16 December 2023
Adam
AustraliaGreat location, fantastic service and attentive staff
Stayed in November 2023
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