Limited parking space

Location

Stayed in April 2024

Breakfast is very basic and disorganised ,the staff are very matter of fact and not very friendly. Had to ask for cereal bowls as did many of the guests. Been here many times ,but the last few t8mes haven't been so good

Room was nice ,basic ,very hot

Stayed in April 2024

The price did not match the quality.

The view from the room was fantastic.

Stayed in March 2024

The hotel was very dated and desperately in need of an overhaul.

Location

Stayed in March 2024

It was ok

The room was clean and of a decent size. Everything was laid out well eith tea etc. in the room. The bathroom was fine and the shower was hot

Stayed in March 2024

The person running the restaurant had too much to do. The breakfast cereals were very basic. The bedroom needed some attention including 3 missing light bulbs, (although replaced when we reported it) and one of the beds was rather uncomfortable.

The cooked breakfast was good in quality and quantity. The staff were all pleasant and responsive to our needs. The bedroom was warm. The view from the car park was spectacular!

Stayed in March 2024

Both of the beds and the blankets are very short. We couldn't open the windows, they were broken. The heat is being turned off during the night. The breakfast is very small and not really tasty.

The room is pretty big and even has two different beds

Stayed in February 2024

The dressing table chair was broken and was quite dangerous to sit on. It pretty much disintegrated once you applied any weight. I did inform the reception staff upon departure.

The room was fairly basic, but had an en suite shower and the bed was comfortable to sleep in. The breakfast area was very well presented and the staff helpful.

Stayed in January 2024

Large bed ,lovely view of river .attended christmas party function in large ballroom .Well organised and staffed.Easy parking on site.

Stayed in December 2023

I arrived on a Sunday. There was no food on sale on the premises and I had to explore to find a nearby shop. In the morning the coffee machine was not working. Perhaps my stay was at a bad time?

The staff were friendly and helpful. The signs in the hotel were good and I did not get lost. The car park was conveniently located close by. There were options for breakfast both cooked and continental.

Stayed in December 2023

Room small, heating too hot. Couldn't get a meal in evening as another Christmas function was in progress. Was not informed that kitchen was closed to guests that evening (Saturday). Annoying music playing in lower part of building till 1am. Rooms in need of some maintenance

Breakfast was good. Staff friendly. Good view across river.

Stayed in December 2023

The heat in the bathroom from the towel rail was overpowering, far too hot in the bathroom and there was no way to reduce the heat. And no window to let the heat out of bathroom. Wasnt aware that because there were functions on in the evening the restaurant would not be available in the evening. We were on 4th floor and could hear the function sounds but only as background noise , didnt disturb us too much but I think if you were on a lower floor you would hear it more. Breakfast food was good but limited choice; cooked breakfast was fried egg ( no choice of scambled or poached) beans 1 sausage 2 rashers bacon. there was orange and apple juice available and bread to toast but toaster took 3 goes to even lighlty toast the bread. cereal available, but no yoghurts or fruit

The location was excellent for the Rochester xmas market and to go into Chatham, Ideal as a base location for Rochester and Chatham. As both within walking distance, 20 minutes slow walk, or 15 at moderate pace and bus service good aswell. Parking on site was good and free wifi. Staff very friendly and helpful. Room was clean and good size , tea/coffee/ hot chocolate and milk plentiful in room and a decent size mug- very nice to have a proper size mug. nice thick towels. Lift to all floors. Food was ok but limited . see below

Stayed in December 2023

The room was very cold, and the bathroom...

Location and breakfast was very good.

Stayed in November 2023

Dismal breakfast room in the basement - rather basic breakfast. WiFi in the room poor.

Excellent front of house - the lady covering reception and bar on her own was very friendly and helpful. Pleasant young man serving in the breakfast room. Great river view from the room

Stayed in November 2023

Good breakfast and comfy bed. Good location 5 minutes from Rochester.

Stayed in November 2023

The heating was off on arrival and came on around 6pm. When got back to the room around 11:30 the heating was off and the room was cold.

View of the river. The bead was comfortable.

Stayed in November 2023

Zero facilities (pool etc) very old fashioned, corridors smelled and extremely expensive for 3 nights

Big room and clean

Stayed in November 2023

All facilities were not clean enough. Toilet sink was too small and there was no mixer tap on the sinks. In th bathroom the shower was not working properly and there was no place to put your clothes. Pillows were very worn and used. Break fast was very poor , no bowls found for the cereals, all cutlery and glasses were very dirty

View and location was great

Stayed in October 2023

Helpful front desk staff on arrival. Room clean, comfortable. Nice to have a bath as well as shower. Good service for evening meal. Early breakfast helpful.

Stayed in October 2023

Hard pillows. Wet room never dries out, broken shelf in bathroom. Broken curtain rail. .

Simple English breakfast was included in room price. Pleasant, friendly staff. River view.

Stayed in October 2023

The heating wasn't on in our rooms and it was cold

The staff were very helpful

Stayed in October 2023

Water going out was a bit slow

Very easy to find . Friendly staff . The front desk girl was very helpful. Also the kitchen staff

Stayed in October 2023

Hallway carpet needs freshen up/ Face lift

Location., staff and food

Stayed in October 2023

Room okay apart from very thin walls. Hungover neighbour’s bathroom unfortunately audible.

Stayed in October 2023