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  5. Reviews of St James House Serviced Apartments

Reviews of St James House Serviced Apartments This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Kensington and Chelsea, London, W11 4UR, United Kingdom

#1424 of 4,980 vacation rentals in London

Guests' Choice

Review Score

Based on 447 apartment reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    9.0

  • Facilities

    8.0

  • Staff

    8.1

  • Value for money

    8.0

  • Free WiFi

    7.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 18, 2024

    8.0
    Perfect location, we had a really good time.
    • Leisure trip
    • Couple
    • Lower Ground Floor Deluxe Studio
    • Stayed 3 nights

    Pillows weren't really comfortable.

    The location was superb. The room had all the comforts, a small kitchen and an espresso machine.

    Stayed in March 2024

  • Reviewed: March 12, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Lower Ground Floor Deluxe Studio
    • Stayed 7 nights

    Very Noisy, from neighbours at all sides and above and the outdoor traffic that starts at 5.30 am plus the underground that you can feel shaking in your bed!

    Clean Location

    Stayed in March 2024

  • Reviewed: March 7, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Studio Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Lighter weight duvet, less hot in bed

    Fabulous location, restaraunts within walking distance. Close to a number of recommended sites. Very helpful concierge

    Stayed in March 2024

  • Reviewed: March 3, 2024

    8.0
    Excellent location clean apartment outstanding surroundings
    • Leisure trip
    • Couple
    • Standard Studio Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Noisy bed

    Everything apart from noisy bed

    Stayed in February 2024

  • Reviewed: March 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Deluxe Studio Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    A few miscommunications about a problem in the apartment. The property management apologised, that's enough for me, other tourists could have been less uncomfortable than me with the specific issue.

    The apartment was top class, few bus stops away from Notting Hill, close to the station of Shepherd's Bush and Westfields Mall. Excellent value for money.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    8.0
    Overall it’s a pleasant experience.
    • Leisure trip
    • Solo traveler
    • Small Studio Apartment
    • Stayed 6 nights
    • Submitted from a mobile device

    The bed is not comfortable.

    The location is good. Close to public transportation. Bus stops only 5 minutes walking. Subway station is about 7 minutes walking.

    Stayed in December 2023

  • Reviewed: January 22, 2024

    9.0
    My regular place to stay in west london
    • Leisure trip
    • Couple
    • Deluxe Studio Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    Not enough towels

    Location & kitchenette

    Stayed in October 2023

  • Reviewed: December 19, 2023

    8.0
    Great location, comfortable, !
    • Leisure trip
    • Family with young children
    • Deluxe Studio Apartment
    • Stayed 6 nights
    • Submitted from a mobile device

    Wi-Fi was quite bad which sucks as a traveler, and the bathroom was a bit old(rust and old stains in certain areas)

    The location was great. Close to central line and bus stops. Amenities provided was also very nice

    Stayed in December 2023

  • Reviewed: December 13, 2023

    8.0
    All in all we really appreciated our stay & I'm sure we will return.
    • Leisure trip
    • Couple
    • Standard Studio Apartment
    • Stayed 4 nights

    The bed!

    This property is on a busy road but this did not concern us as we had checked on this before we booked. The instructions sent were very helpful for our arrival. The space was fairly small but perfect for a short stay. Good amount of hanging space & hangers which you don't always get. The double bed was not great. There was an extra rim sticking out around the edge of the bed & in a small space such as this was almost a hazard. Every time you moved the bed creaked very loudly! There was a hob, kettle & coffee maker & a few tea bags & coffee pods which was unexpected. No toaster though which I understand. All in all we really appreciated our stay & I'm sure we will return.

    Stayed in November 2023

  • Reviewed: December 11, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Deluxe Studio Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    It was too hot in the room, but maybe I don't like heat as others do. This was not an issue.

    Proximity to center, size of the bed and the room, the kitchen and the staff :)

    Stayed in November 2023

  • Reviewed: December 5, 2023

    7.0
    Functional good value
    • Leisure trip
    • Couple
    • Premium Deluxe Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Felt a bit sterile. No carpet, I believe even a small piece would change that impression.

    Clean and functional

    Stayed in December 2023

  • Reviewed: December 2, 2023

    8.0
    Excellent location! Poor bedding and insulation
    • Leisure trip
    • Couple
    • Deluxe Studio Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    The bed is awful and not comfy at all , very poor insulation- we can hear our neighbours!

    The location and the flat is excellent

    Stayed in November 2023

  • Reviewed: December 1, 2023

    7.0
    Excellent, let down by very poor wifi
    • Business trip
    • Solo traveler
    • Deluxe Studio Apartment
    • Stayed 2 nights

    Wifi was very poor, which for work made life pretty difficult.

    Great location, space to relax, price, cleanliness, toiletries, shower (hot & powerful), towels, bed, kitchen, space to work. But...

    Stayed in November 2023

  • Reviewed: November 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Studio Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    The location of the apartment is near the center (Holland park). The apartment is bigger compared to other accommodation. We had everything what we needed. Thank you.

    Stayed in November 2023

  • Reviewed: November 25, 2023

    8.0
    Excellent location, clean and comfortable, and could be perfert with a little bit modification.
    • Business trip
    • Couple
    • Premium Deluxe Studio
    • Stayed 2 nights

    - Intercom phone was defectively in "on status" continuously which transmit street noise directly to the room over the nights. - Frying pan is getting worn and should be replaced. - High staircases which was really a challenge to climb up with 2 pieces of heavy luggage. Should consider to provide a small portable automatic luggage lifter for customers. This device is getting popular these days to mitigate staircases. Besides benefiting customers, this device might also increase the marketability of your rooms in upper floors, especially to senior customers. My pleasure to share more related information with you. - Bed was uncommonly high. I am 5 feet and a half and be frank need to climb on it. Might have hidden risk for senior customers. - Bed seems a little bit small, although I am not big. - A metal window handle near to the hob seems loosen. Suggest to check and fix.

    -Excellent and very convenient location to bus stops, tube station, supermarkets and Westfield Shopping Centre. - A stylish elegant building with a traditional horse rein holder (the black iron fixture) besides the front door. -Nice, spacious and very clean room, toilet and corridor. - Bed is comfortably hard, although it is a very personal preference. -Full set of cooking utensil, including oven, which promoted me to appreciate quality British cuisine, such as lamb steaks. -Bright lighting for reading. -Comfortable window views with trees, especially under a sunny morning. Very good ventilation after opening windows.

    Stayed in October 2023

  • Reviewed: November 24, 2023

    9.0
    Great location, clean & secure accommodation
    • Leisure trip
    • Couple
    • Premium Deluxe Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Very small issue but plenty of of complementary tea & coffee but no milk

    Clean, easy access good facilities

    Stayed in November 2023

  • Reviewed: November 23, 2023

    7.0
    Amazing - if you don't mind the noises!
    • Leisure trip
    • Solo traveler
    • Small Studio Apartment
    • Stayed 2 nights

    You will definitely hear the very busy road noises at any time of the day and night as the windows are not double-glazed windows. You will hear your neighbours cook and/or poop (yes you read that correctly!) at any time of the day and night as walls are paper-thin walls. You will hear the cleaners banging on the walls at 8.30AM with the hoover even though you just wanted an extra hour sleep! In conclusion, bring earplugs!!!

    Amazing location next to Holland Park - very cosy and chill residential vibes with nice little shops and coffee places. Very safe and secure accommodation: entry code for the main door, room key in a lock box with another code, double locks on each room door from inside and outside. I was on the top floor so it was great and the room was of a very decent size for one or two persons. It even had an iron and a hair dryer in the cupboard - very much appreciated! All the amenities you'd expect from a studio room, very nice and clean. The pillows are SO amazing!!! Very nice bathroom even though the towel dryer wasn't working (?) but I didn't need it by myself. The water pressure in the shower was really good. Be careful though, hot water is very HOT! PS. Don't expect cleaners to come clean your room every day because as it is explicitly written in their Fine Print information, they only offer this service if you book for more than 7 days and request for it. I didn't expect it because I had already read ALL the information very thoroughly before booking this accommodation for 3 days! :)

    Stayed in November 2023

  • Reviewed: November 22, 2023

    7.0
    It was just ok
    • Business trip
    • Couple
    • Premium Deluxe Studio
    • Stayed 7 nights
    • Submitted from a mobile device

    Television did not work Top lock on front door did not work Inadequate crockery One tumbler glass to share with two people Chipped crockery

    Clean space and warm

    Stayed in November 2023

  • Reviewed: November 21, 2023

    8.0
    Perfect Location for a London getaway
    • Leisure trip
    • Group
    • Deluxe Studio Apartment
    • Stayed 3 nights

    Is a bit noisy when other rooms closes the doors, overall nothing to complain about the price is perfect for London

    Great location, just 5-min walk from 2 tube stations, close by very cute cafés and Holland park. The studio was roomy and a bonus to have a mini kitchen to do some coffee or tea, with a mini fridge and some basics.

    Stayed in November 2023

  • Reviewed: November 19, 2023

    9.0
    One of the best accommodations in London!
    • Leisure trip
    • Couple
    • Lower Ground Floor Deluxe Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    Can’t fault it overall, just probs need a full sized mirror.

    Great Location, lovely and spacious room, super clean, comfy bed and pillows.

    Stayed in November 2023

  • Reviewed: November 15, 2023

    7.0
    Excellent location, easy to get in and out using code and keybox and good communication from owners.
    • Leisure trip
    • Couple
    • Standard Studio Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Bed was low and with kitchen cupboard next to it so difficult to get out on one side. Lighting for reading in bed bright so glad I had a torch.

    Location excellent. Room only but local shops close by with plenty choice there.

    Stayed in November 2023

  • Reviewed: November 8, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Lower Ground Floor Deluxe Studio
    • Stayed 3 nights

    Have a basement apartment wasn't very nice.

    The airbnb was situated in the perfect location, Holland Park station was not too far away, and a myriad of shops lining the street, from Joe and the juice to daunt books. Westfield was located not too far.

    Stayed in October 2023

  • Reviewed: November 2, 2023

    8.0
    Solid choice
    • Leisure trip
    • Family with young children
    • Lower Ground Floor Standard Studio
    • Stayed 5 nights
    • Submitted from a mobile device

    They have fees for everything, if your lock yourself outside they will charge around 50 to 100 pounds depending on the time. (Thankfully did not happen to us but i find it awfu) The bed is kind of small

    The apartment is beautiful and counts with everything, I think for a short to medium stay is perfect. And the kitchen is well equipped.

    Stayed in October 2023

  • Reviewed: October 25, 2023

    9.0
    Great apartment in an excellent location. Ideal for exploring London.
    • Leisure trip
    • Couple
    • Lower Ground Floor Deluxe Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    The crockery was lacking - only 1 bowl.

    Excellent location and decent sized apartment for London.

    Stayed in July 2023

Showing 1 - 25

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