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St Mellion, Saltash, St Mellion, PL12 6SD, United Kingdom
15 August 2016
14 August 2016
눇Loved the room and pool area
14 August 2016
눉Stayed here a couple of times & it was great but found hairs in both beds & bathroom this time (I always check as I do a lot of traveling) , defo not mine as bald as a coot, rooms not clean at all, informed staff & they changed beding but carpets could do with replacement or a bloody good clean ! Beds are very creaky & I would say a few years on them now, please replace asap ! They also have changed the menu in the restaurant which was the main reason I booked again as the food last time was amazing & cooked to perfection, this time an awful , menu a bit like awful pub food not a nice restaurant, The steak was over cooked & chips burnt, starters were not worth having & no sauces for our steak or mushrooms yet they were there at breakfast!!! No cups for coffee or butter as they had run out & had to wait for them at breakfast either. Sorry guys need to up your game or won't stay again if premier inns can do this why can not you it's not rocket science, don't know if management has changed or it's been taken over but not as it was. Also I asked about the old menu & the girl said no idea I am new but she did not ask anyone else why it's been changed & she was rather miserable as if it was too much trouble, also beer was flat & her face was a picture when I asked her very politely if she would change it for another. I won't be going back for a while & I travel down there at least once a week so you have probably lost a few thousand pounds a year from me. I suggest one of the management goes & stays in a premier inn for one night & you will see the difference, clean rooms, comfy beds nice tv's. Give me a ring if the management would like to discuss these problems as I would love to stay here again if you up your game.
눇Most Staff helpful, spa & pool fantastic, wifi great & grounds are amazing.
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