Station Road, Hexham, NE46 1EZ, United Kingdom
#4 of 5 hotels in Hexham
Guests' ChoiceBased on 1831 hotel reviews
7.8Cleanliness
8.3
Comfort
8.1
Location
8.8
Facilities
7.7
Staff
9.4
Value for money
8.6
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 17, 2024
Derek
AustraliaGreat breakfast, car parking nearby and very friendly and helpful staff.
Stayed in March 2024
Reviewed: March 16, 2024
Catherine
United KingdomDidn't dislike anything, maybe more plug sockets would be better
Lovely staff and comfortable rooms
Stayed in March 2024
Reviewed: March 15, 2024
Scott
AustraliaFriendly staff
Stayed in March 2024
Reviewed: March 14, 2024
Jane
United KingdomNearest car park was over 5 minute walk and partner is terminally ill and he struggled to walk.
Close to where we needed to be. Cosy room which was clean and tidy.
Stayed in March 2024
Reviewed: March 11, 2024
Tony
United KingdomStaff friendly. Excellent breakfast.
Stayed in March 2024
Reviewed: March 9, 2024
Sarah
United KingdomIt did not bother me much, but if you turn in early, be prepared with earplugs, etc. Downstairs is a functioning bar/restaurant. Nothing rowdy; just music and fun til about 10.
The staff was friendly and helpful. The mattress and bedding were comfortable and clean. The train station is across the street, and it's just a short walk to the center of town (cafés, shops, and Hexham Abbey). Breakfast in the morning was wonderful, and I really appreciated that I could leave my bag while attending an all-day conference. Would definitely stay again.
Stayed in March 2024
Reviewed: March 8, 2024
Joanna
United KingdomDark carpets
Good breakfast . Freshly cooked . Very nice and friendly staff
Stayed in March 2024
Reviewed: February 27, 2024
Jennifer
United KingdomUncomfortable bed - could do with a mattress topper
Great helpful and cheerful staff
Stayed in February 2024
Reviewed: February 26, 2024
Tracey
United KingdomStairs were very steep
Great location Good friendly staff Tasty breakfast especially the bacon
Stayed in February 2024
Reviewed: February 26, 2024
George
United KingdomBedroom was very cold and uncomfortable
Staff were friendly and helpful
Stayed in February 2024
Reviewed: February 22, 2024
Sue
United KingdomExcellent staff. Lovely breakfast. Have stayed here before but the rooms were better this time.
Stayed in February 2024
Reviewed: February 16, 2024
Alan
United KingdomCar parking
Staff
Stayed in February 2024
Reviewed: February 14, 2024
Blundell
United KingdomFabric of the building was a bit tired
Location and food
Stayed in January 2024
Reviewed: February 12, 2024
Keith
United KingdomEasy to get to, location very close to all amenities.
Stayed in February 2024
Reviewed: February 6, 2024
Janeen
United KingdomThere wasn’t anything I didn’t like.
It’s the second time I’ve stayed here. The location is perfect for the hospital. The staff are so friendly. Nothing is too much trouble.
Stayed in February 2024
Reviewed: February 4, 2024
Martin
United KingdomAll ok
Cheap, but still spot less clean
Stayed in February 2024
Reviewed: February 4, 2024
Poppy
United KingdomNo car park, room could do with a refresh, and no evening meals on Saturday.
The location, the breakfast and the staff.
Stayed in February 2024
Reviewed: January 29, 2024
Samantha
United KingdomBathroom was quite cold as no heating in there.
Location, lovely staff, good value
Stayed in January 2024
Reviewed: January 28, 2024
Darren
United KingdomNothing
Great staff and nice place close to the station and the town centre
Stayed in January 2024
Reviewed: January 28, 2024
Tosh
United KingdomGreat location and friendly staff.
Stayed in January 2024
Reviewed: January 25, 2024
Denise
United KingdomBed not the comfiest, four poster was a bit wobbly when moved in bed.
Lovely little b&b, staff lovely and accommodating, warm welcome. Electric was off for 3 hours due to storm damage end electric company having to disconnect, out of hotels control but they were very attentive and heated the room up with a heater to keep it warm beforehand, gave us prior warning and offered us another night's stay free of charge if we wished.lovely gesture for an event that was completely out of their control. Location really close to the hospital and a short walk to town and supermarkets.
Stayed in January 2024
Reviewed: January 18, 2024
Steven
United Kingdomvery old fashioned
Good value & good pisition
Stayed in January 2024
Reviewed: January 10, 2024
Sue
United KingdomAbsolutely nothing!!
Very central for town and the races. Very friendly and spotlessly clean
Stayed in December 2023
Reviewed: December 30, 2023
Vivien
United KingdomHowever, all a bit run down: the bedroom door locking mechanism had seen better days and the shower didn't really work properly. The staff did their best with the plant that they have and it would need a huge amount spent on new electrics and plumbing.
Very conveniently situated. Very friendly staff. Clean and comfortable overall. A reasonable breakfast but no other food provided. Hot drink making facilities in the room were appreciated.
Stayed in December 2023
Göreme, Turkey
Bellevaux, France
L'Escala, Spain
Budva, Montenegro
Arroyo Cruz, Mexico
Málaga, Spain
Hubli, India
Fish Hoek, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content