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Paragon Street, York, YO10 4AH, United Kingdom
24 July 2016
눉They were selling breakfast in the hotel for £3.95 but charged me online £6pp. When i questioned the same, they quickly sent a member of staff to remove £3.95 breakfast signs from all over the property and said "where does it say that? It's not valid anymore."And they have mere couple of muffins and toast they call breakfast And you reall have to beg them for what you want. If you ask for water- then you can't have juice. If you ask for toast then you can't have toastie. BREAKFAST is a big let-down and you are better off making your own in the room. They were more interested in selling individual items like juice and water like a corner shop to their customers rather than paying attention to customer service. Ugggh it's too much to mention here. The list just goes on. I have been to places around the world and i am always travelling but believe me their Customer Service just does not exist. Their main focus is to make as much money as possible. Staff needs to be better trained.
눇Brilliant location and nice and clean apartments Shame their customer service is a big let-down. They would be better off putting automated check in machines at the front desk-atleast they won't be upsetting customers. Staff did not have a clue at all that we have paid for a breakfast and i had to show them my receipt to prove that we have paid for it. They also overcharged us by £78 and when questioned they said- "If you book directly with us it's cheaper but because you have booked through booking.com that's why it's usually expensive" to which i said regardless of where i have booked, you should charge me what i have been told by booking.com and again had to speak to the Manager and show my receipt to obtain the refund for the difference amount.
24 July 2016
눉Sheets on bed doona too hot. Apart from that top rate!
눇Perfect place for sole travelers on foot handy to town centre.
24 July 2016
눇Nice tidy room with good facilities in the room. Microwave, hob, dishwasher iron and hairdryer.
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