The pillows were too hard. A couple of the towels had stains on them.

The staff were very friendly. The shower was good. The food was good overall. The hotel had a nice ambience.

Stayed in April 2024

Room was spacious and quiet. Breakfast and dinner were good. Service was very good and staff were polite and helpful.

Stayed in April 2024

Super helpful staff and nice accommodation

Stayed in April 2024

The food was very good just not enough choice on the menu.

The helpfulness and politeness of the staff was very good

Stayed in April 2024

not enough choice of real ale and no Kraken / Sailer Jerry rum. few stains on pillow case and on wall in bathroom which I wiped off .

log fire, comfy bed , friendly staff, good location .

Stayed in April 2024

Nothing

Room large clean great shower Very quiet Loved having the dogs around Very cosy Beautiful landscapes

Stayed in April 2024

Some of the staff on second were rude but one couldn't do enough for you Emily

Location

Stayed in April 2024

Room was a little far away, but it was fine. I guess that isn't really an issue

The staff were outstanding. Lovely people, really helpful and always helpful best I've seen since we left the EU. My friend and I came for a bit of walking and the location was perfect. Grasmere is a place I know very well and it was perfect. Just outside the village and away from the hubbub of the town. Would say there again.

Stayed in April 2024

Our room was quite a long walk up and down stairs. Could have been a bit closer to reception/bar/restaurant. Did asked to be moved but no other rooms left.

Good location. Clean. Friendly staff.

Stayed in April 2024

Food was literally another standard altogether-literally life threatening. My treat going away is mussels. I had a starter size-the cider sauce was delicious BUT there was no bowl for shells, no spoon, nothing to wipe fingers, no proper mussels steamer set, and the smallest sized shells I've ever been served in 50 years. They were small, thin, broken, shut. Throughout the meal, sand, grit, SHARDS of broken shells I had to keep taking out of my mouth. For the first time ever, Ive had to think about reporting to food standards. The shards were sharp with many splinters throughout the sauce and in other shells. I was assured the first night this didn't usually happen, new chef, etc. So the 2nd night I was stunned, hurt and v angry that not only did it happen again, so neither chef nor staff cared, but the person next to me had the full meal and same experience, having to leave her meal-another customer who'd had pheasant and found, not shot, but a broken mussel shell, in their party's meal! We were told of 5 complaints from mussel orders that night alone. We didn't have the heart to sit in the lovely surroundings, have more after, and I was up all night and ill, still two days later. I feel angry no one appeared to give a damn-just order another meal, and we'll leave the cost-these weren't cheap meals! Etc While there were options for intolerance, there were no desserts or meals for diabetics. Not even sugar free ice cream. All the meals were carb heavy or needed serious adapting with omissions. The out of date menu in our room was different with more diabetic options. Mocktails and food presentation were a fail. There's a lovely post box I asked if it was usable, told no but people do post. The guy was lovely, he opened it up and lots of mail had been put there but a spider made him not want to collect it and arrange post at a local box (even if old this would be kind).

The location, view, room, hotel were great. The room was spotless, the bathroom and bed great. The TV was a good size. It was a very long walk to the bedroom, lots of stairs and no help with bags when I was clearly disabled. Loved, loved, loved the decor, character friendliness. Views were beautiful.

Stayed in April 2024

we didn’t enjoy our food at dinner , my scampi felt cheap and the same for the pie . my friend had the curry and the nann was hard , just expected a bit more luxury for the price. Also the bar didn’t have any brandy left which was a disappointment. breakfast was lovely though.

location and dog friendly , felt very relaxed . just had a nice feel .

Stayed in April 2024

Checked in, given the room key and we found our room hadn't been cleaned from the previous occupants, walked in to the bed stripped, used coffee mugs on the side and room uncleaned. We had to book time slots for dining and breakfast which a lot were already taken by the time we checked in which is an inconvenience as we couldn't leisurely dine when we felt ready. We were given a drink on the house at the bar while we waited for our room to be cleaned however for the price of the stay and little inconveniences it was quite disappointing.

Beautiful location, comfiest bed, lovely food.

Stayed in March 2024

Great location, great atmosphere. 👍

Stayed in February 2024

The evening menu could do with more variety. Virtually every meal comes with chips. Options for smaller portions or chips on the side would be welcome.

Wonderful staff. Cosy inn. Lovely decor and breakfasts.

Stayed in March 2024

Full English not up to standard

Apart from breakfast, food was of a high standard

Stayed in March 2024

Unfortunately it rained solidly for 3 days No lift access to our room on top floor

Olde world, with modern comfort

Stayed in March 2024

The lounge lacked any atmosphere

Breakfast

Stayed in March 2024

Newly refurbished hotel, staff were amazing

Stayed in March 2024

Could have more choice for coeliacs. My husband couldn't have chips cos he has coeliac so his choice was limited.

Tasty breakfast.plenty of choice.

Stayed in March 2024

Ended up paying more booking through booking.com than booking direct. No fault of the hotel but was disappointed to discover I could have saved £80 going direct

The swan was a lovely country hotel/pub, the staff made the stay very enjoyable. Room was nice and the breakfast also very nice

Stayed in March 2024

There wasn’t anything we didn’t like. Everything was lovely

The staff were all friendly and helpful. We had a lovely room, great view and everything we needed. Most comfortable beds we’ve ever had. Good choice of food for breakfast and comprehensive menu for dining.

Stayed in March 2024

Tables in 2nd bar area felt a little out on a limb with the 2nd bar closed.

Nice Inn. Good beer. Decent dinner and good cooked breakfast.

Stayed in March 2024

The weather

Nice breakfast freshly cooked to order

Stayed in March 2024

location perfect, breakfast lovely and staff all very nice even when busy

Stayed in February 2024