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High Street, Stourbridge, DY8 1DW, United Kingdom
August 15, 2016
August 13, 2016
눉bathroom shower was a bit difficult to get in the right direction, but apart from that there was plenty of hot water and it as a good power shower.
눇Breakfast was very good, plenty of choice, Wednesday evening carvery was excellent value for money and of a high quality
August 15, 2016
눉I'm starting this review at 5:14 in the morning, in the room, having given up trying to sleep ... more on that towards the end. When we arrived, there was no-one at reception, and so I went into the bar to find someone. There was a wedding being held in the hotel and so the staff were quite busy. When we were checked in, I was told we were in the "Bridal Suite" (strange since we were nothing to do with the wedding) and given the remote control for the TV along with the key. (I haven't been in a hotel before where they keep the TV remote at the reception). While first impressions of our room were quite good, it took about 30 seconds to notice that the waste paper basket had not been emptied from the previous guest (see photo). The floors creek, which is to be expected in such an old building. Going into the bathroom, the shower is the next to draw my attention. While it seems to have been cleaned, there is mold all over the grout between the tiles, which can be clearly seen in the photos, and my wife said she felt it was not clean because of that. While it was not immediately apparent, and I didn't notice it until later in the evening, there is water leaking around the base of the toilet (photo). The leak appeared to get worse during the course of the night, as the toilet was used, but it wasn't smelling, so I believe / hope the water was leaking from the water inlet. As we are here only for one night, I would not have unpacked the case - My wife is different, and so she hung up our clothes, and that's when we found out that the catch on the wardrobe door is broken (or rather missing completely), and the door will not close, but swings open constantly. It turns out the wardrobe door is held closed by a small piece of folded paper, which is sticky on one side (not sure what it was sticky with ... euch!) but it's now on the floor ... after getting it back in place the door finally stays closed. The food in the bar was passable...
눇We woke late and were pressed for time for an appointment we had that morning. We rushed downstairs for breakfast - which was lovely. There was a wide variety of small cakes and pastries, fresh fruit, yoghurts, and cereal along with fruit juices, and coffee which was good and strong. The full english breakfast that was brought quickly was freshly cooked, piping hot and very enjoyable, and the speed of service allowed us to make our appointment on time. I'd like to make something clear here though: while I was exceptionally unhappy with the room, the staff were warm, friendly and welcoming.
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