10 Donegall Square South, Belfast, BT1 5JD, United Kingdom
#8 of 44 hotels in Belfast
Guests' ChoiceBased on 7308 hotel reviews
8.7Cleanliness
9.2
Comfort
9.3
Location
9.6
Facilities
8.9
Staff
9.2
Value for money
8.6
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 March 2024
Holly
United KingdomNothing
Couldn't get a better location, very central to everything. Very clean and up to date hotel. Staff were very helpful.
Stayed in March 2024
Reviewed: 28 March 2024
Ann
CyprusNothing
Everything.
Stayed in March 2024
Reviewed: 28 March 2024
Katrina
United KingdomLoved the room so much. Despite being in the city centre, the soundproofing was amazing and we were well rested all throughout our trip. Staff are lovely too! especially the receptionists.
Stayed in March 2024
Reviewed: 27 March 2024
Louise
IrelandGreat location. Very clean and comfortable. The staff are extremely helpful and very friendly
Stayed in March 2024
Reviewed: 27 March 2024
Roisin
United KingdomRoom Was a bit small
Very welcoming staff, great food and centrally located
Stayed in March 2024
Reviewed: 26 March 2024
Leanne
United KingdomNothing
Great location,lovely comfortable clean room and friendly helpful staff. We will definitely return
Stayed in March 2024
Reviewed: 26 March 2024
Smith
United KingdomWe could not fault the hotel.
The hotel was well situated in central Belfast with good transport connections to the City Airport and local attractions. On arriving from the airport, the Hotel was bright and cheerful as were the staff in reception and elsewhere. We paid for accommodation only but found the restaurant excellent having used it, enjoying dinner on both evenings and breakfast in the morning.
Stayed in March 2024
Reviewed: 26 March 2024
Kieran
United KingdomErin on reception was friendly and helpful,
Stayed in March 2024
Reviewed: 26 March 2024
Anthony
IrelandNothing
Everything . Food , decor , atmosphere all excellent and great location
Stayed in March 2024
Reviewed: 25 March 2024
Patricia
IrelandWas a lovely hotel and great staff
Stayed in March 2024
Reviewed: 25 March 2024
Oneill
IrelandSnobby barman that refused us to be served in the residence bar as it was too late yet was able to accommodate 2 Ryanair pilots at the same time
Stayed in March 2024
Reviewed: 25 March 2024
Trond
NorwayJust a standard hotel, everything Ok.
Good beds, very nice location, nice hotel for business trip.
Stayed in March 2024
Reviewed: 24 March 2024
Fiona
United KingdomStaff all very friendly. Fab room. Fab food. Fab location. Will be back!
Stayed in March 2024
Reviewed: 24 March 2024
Janet
United KingdomHotel was lovely
Stayed in March 2024
Reviewed: 24 March 2024
Menna
United KingdomIt lacked a cosy bar area for afternoons or early evening relaxing during our weekday stay. (But I think the Loft bar may be open on weekends.) Downstairs areas more geared towards eating.
Comfortable, well appointed bedrooms. Quiet.
Stayed in March 2024
Reviewed: 24 March 2024
Mary
United KingdomA bit more drawer or cupboard space in room for clothes
Very clean, staff efficient and facilities
Stayed in March 2024
Reviewed: 23 March 2024
Susanne
United KingdomClean and beautiful
Stayed in March 2024
Reviewed: 23 March 2024
Donna
United KingdomSink in bathroom didn't drain
Staff were very nice and very helpful
Stayed in March 2024
Reviewed: 23 March 2024
Fiona
United KingdomThe room was great and love the bathroom
Stayed in February 2024
Reviewed: 23 March 2024
June
United KingdomHad a lovely meal in josters lovely staff but complete change the next morning gif breskfast the staff were not at all friendly the lady beside me complained her breakfast was cold it was replaced but the girl practically threw it on the table not the type of service I was expecting to see
Room was lovely clean and tidy reception staff were very friendly
Stayed in March 2024
Reviewed: 22 March 2024
David
United KingdomBreakfast was busy but it was expected. Choose your breakfast time carefully and IT IS ESSENTIAL TO BOOK YOUR TIME SLOT!
Good sized room. We were fortunate to have a quiet room away from lifts etc. The hotel is just beside City Hall and central to everything in the city. Breakfast was buffet style for tea/coffee, cereals, juices and toast. Continental or cooked breakfast is ordered from a menu. You can also receive a bowl of fresh fruit salad but you must order with your breakfast from the menu. It is busy at breakfast so you must book your breakfast time using the Open Table app link emailed to you before you arrive. Sharon was a great waitress at breakfast and Gauri was great during our checkin.
Stayed in March 2024
Reviewed: 22 March 2024
Sallyanne
United KingdomNothing
Bed was so comfortable. Nice decor and modern. Excellent location, right in the city centre. Staff friendly and helpful.
Stayed in March 2024
Reviewed: 21 March 2024
Olwen
United KingdomNothing
The bath
Stayed in March 2024
Reviewed: 21 March 2024
Vasileios
GreeceCentrally located I have to mention Sharon at the Restaurant, she was a very positive and energetic person that she made my day. Hope that she can be the inspiration for the young guys that were in the room like no interest in their life
Stayed in March 2024
Káto Poróïa, Greece
Český Krumlov, Czech Republic
Ferrières, Belgium
Iquique, Chile
Senatobia, USA
Milan, Italy
Turri, Italy
Viareggio, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content