The property is well located & the staff a a wonderful group of helpful & cheerful people. That said the property needs a complete interior renovation as it's gone old & frayed.

Perfect location walking distance from. The Two Rivers Mall & the Staines hig Street. The river path by the Thames is beyond stunning.

Stayed in September 2022

Great next to beautiful Thames river

Stayed in September 2022

room 84 had an outlook at the back of the room which was unkempt, overgrown and not much love applied to it.

very clean and Staff very helpful

Stayed in September 2022

The hotel is dated and could do with a freshen up on the paint work and carpets. We stayed in room 61 and the water pressure for the shower was almost non existent, waited an hour to fill the bath with water.

Location was great, close to the town centre and along side the Thames River. Staff were very friendly and happy to help. The bar area was comfortable to sit and have a quiet drink and the outdoor sitting area is lovely on a nice day. The room was clean with a comfortable bed and extra pillows were provided when we requested them. Great price for 2 nights.

Stayed in September 2022

The hotel itself is a lot more run down than it looks in the pictures! In the room, there was no shampoo, body wash and hand wash, one of the two cups was dirty and there was only 1 teabag and one milk sachet. The staff replaced these things, apart from the shampoo - which they said they didn't do, despite there being an empty dispenser in the shower...?! There was black mould on the ceiling of the bathroom in places and the telephone was covered in thick dust. The carpet was also very stained. Also, the people in the room above us sounded as if they were running around and jumping off the beds for about 2 hours each evening. After that it was a quiet room though.

The bed was comfortable and the room was large. There was a bus station just across the road which took us to Thorpe Park, which is why we were at the hotel. The lady at the front desk was very nice and polite.

Stayed in September 2022

The hotel is very tired and needs some TLC

rooms clean as well as the bathrooms Breakfast was really nice

Stayed in September 2022

Hotel facilities, especially the common areas, are faded glory and could use a refresh. Breakfast was standard but adequate.

Convenient location about 5 minutes walking to the center of town.

Stayed in September 2022

no cold water or aircon and no lift

the room and view was nice

Stayed in September 2022

Parking charge and carpet in some common areas.

Room, staff and vicinity to the high street.

Stayed in September 2022

very dated, shabby in rooms and corridors

comfy bed and view of the river

Stayed in September 2022

Old and used carpets in the hallways. Possibly long walks from the dining room to the rooms. The blankets were quite thick and thereby very warm.

Friendly and helpful employees, although if most of them were wearing bodycams (don't know the reason for that).

Stayed in September 2022

Hotel very ran down , carpets stuck together with tape , room very dated , bathroom had mould , extractor fan didn’t work , floor tiles cracked , carpet in room worn down , hotel was like a children’s crèche , children running around very early in the morning and sitting in hotel corridors

Great location , staff helpful

Stayed in September 2022

noisy floors carpets need updating mould in bathroom fridge in room but not working net curtains looking a bit dirty

could do with a bit TLC

Stayed in September 2022

In the room television was not working. Room had no fan or air conditioning.

Stayed in August 2022

You can't open the windows properly. Too many children running about at night and slamming doors.

Location was perfect. They should get their fridges to work

Stayed in August 2022

The shampoo dispenser in the shower was empty. Although I had said occupancy two adults two children, there were only two pillows supplied and one set of towels. there was a dead fly squished to the ceiling of the bathroom. These items made me then question the cleanliness of the entire room which made it hard for me to sleep. It is located on a noisy main road, for those not used to lights and noise it can be a bit much.

I liked the size of the room, and how easy it was to get to the airport by car from this location. I liked they put the cot up that we asked for. also the second room for my mom was next door to us. I liked that there were just a few stairs to the rooms.

Stayed in August 2022

It is very tired. wall paper hanging of the walls and the hall ways carpet was a bit of a trip hazard. There seemed to be staff “hall monitors” which wasn’t necessarily a bad thing as they were very pleasant, it was just a bit strange as I had never see that before in a bed and breakfast,

The bed was really comfortable, bathroom was clean and was located nicely on the river. The property is nice and big. After we checked in, we went and sat outside on the patio and had a drink, which was lovely. The staff were pleasant and very helpful and the breakfast was buffet style and very tasty 😋

Stayed in August 2022

A bit off putting that security were hanging around the reception area with cameras recording not sure if they have had issues previously, this made my wife a bit nervous.

Handy for the train station

Stayed in August 2022

it’s tied

outside eating areas river view

Stayed in August 2022

Hotel dated, carpet lifting and looking very shabby, security positioned on each floor which made me feel very uneasy as to why they were needed.

Staff friendly and helpful

Stayed in August 2022

Hotel rooms and hallways seemed tired. Hotel was quite noisy at times

Good location and good breakfast

Stayed in June 2022

Tattered worn out carpets let this property down - trip hazzard all the way to my room. Layout of the floors - too stairy! No bath soap! Dated property in need of an uplift.

Price, location, scenery, beds comfortable and shower/bath facilities pleasant enough. Shopping centre is just a few mins walk away which is perfect. The river view on the terrace in the afternoon calming for a chit chat if you're that sort of lad/gal. Although tattered carpets and winding staircases up and down mini corridors to get to one's room was frustrating, once I got into the room, the facilities were pleasant enough. Modern shower, the room I got had a beds more comfortable than the 4 star hotels I'm accustomed to staying in. Windows were quite dated and couldn't open however, this was ompensated with 2 fans. Wifi speed is pretty good! This hotel focuses on basic comforability to make up for the well needed uplift to aesthetics BUT something tells me this hotel caters for a particular niche🤪. Overall, a great night's sleep which is always key.

Stayed in August 2022

old inside.

pet friendly

Stayed in August 2022

The bed was quite springy couldn't feel like we could complain because they already moved us to another room once already. The first room looked nothing like the pictures that was advertised on booking.com, but then they moved us to another which did look like the pictures on booking.com. The receptionist was not very friendly at all. The floor boards were creaky.

The shower and the views

Stayed in August 2022